P: (Android 14) Blue or Negative Images

[Mike Waldvogel]

Hi,  

Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening.

Is it possible that's a feature of the free version? 

Can you help? 😊

Thanks.

Mike

[NorthStarImagery]

It's a known issue after the last update.

https://www.reddit.com/r/pixel_phones/comments/18kal87/android_14_lightroom_mobile_issues/

[joergs35265212]

Seit heute - es wurde ein neues Android-Update eingespielt funktioniert Lightroom Mobile nicht mehr richtig. In der Albenübersicht werden die Farben noch korrekt dargestellt, auch beim Öffnen eines einzelnen Bildes. Wenn es dann aber die Metadaten verarbeitet wurden ist der Himmel z.B. rot. Beim Export ist kein Fehler zu erkennen. Es scheint also ein Darstellungsproblem zu sein. Aber so ist eine weitere Bearbeitung unmöglich! Ich arbeite mit einem Google Pixel 8 pro und fotografiere meist mist UltraHDR und P3.

Hat jemand ähnliche Erfahrungen gemacht?

[Mike Waldvogel]

Hi, ja ich hab das Verhalten seit Anfang November... Bisher ist nichts passiert. 

Hi,  

Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening.

Is it possible that's a feature of the free version? 

Can you help? 😊

Thanks.

Mike

By @Mike Waldvogel

[rickfans]

This works! Thank you. Tap Build Number 3 times until you are a Developer. Search for Disable Hardware Overlay

[ritar4792370]

How do you tap build number?

[Andrew34315812mvan]

That worked, thank you. Pixel 8 Pro here. 

Enable Developer Options on your phone (search Google on how to do this), and select the 'Disable HW Overlay' option (toggle it on).

Fixes the issues immediately. 

[Lucas28706648tfgd]

Looks like a bunch of people, including myself, are having the same issue.  1 thing I did find for a temporary fix, is if you rotate the phone horizontally, the picture dooes not turn blue.  Let me know if this works for you.  I'm trying to spread the word

[akash33221327lxyc]

I don't see any thread or comment which says this issue has been acknowledged.

Such a bad customer support

[Lucas28706648tfgd]

This did not work for me:

"Enable Developer Options on your phone (search Google on how to do this), and select the 'Disable HW Overlay' option (toggle it on)."

[jane-e]

@akash33221327lxyc wrote: I don't see any thread or comment which says this issue has been acknowledged.

See the pinned reply at the top of the page from @Rikk Flohr: Photography where he added the bug number. Also, note that the Status is "Investigating". They are asking for more information.

EDIT: The status has changed from Investigating to Started. Rikk will update this thread.

Jane

Forum volunteer

[Brad342282035yq3]

This worked for me. 

[Rikk Flohr: Photography]

Please update to Lightroom Mobile for Android version 9.1.1 as soon as it is available in your App Store (note - it may take a few days to appear). 

Thank you for your patience. 

[akash33221327lxyc]

Thank you Rikl Flor. This was the much awaited response and news.

[Lukas34337280vk9x]

Wenn ich ein Bild in Lightroom öffne, erscheint es blau. Wenn ich einen Screenshot mache ist es während des Screenshots wieder in normalen Farben, anschließend ist es wieder blau. Bitte um Hilfe.

[Mike Waldvogel]

Die neue Version (9.1.1) von Lightroom wird aktuell ausgerollt. Sie sollte in den nächsten Tagen in den Updates auftauchen. 

Bei mir ist sie noch nicht da. 

[Mike Waldvogel]

Thank you for the information. I looking forward to the new version. 

[Bethany34345332ys2d]

Currently having the same problem. It is something to do with the Google Pixel 8 pro settings and the Lightroom Settings interfering with one another. I thought it might be the new ai setting on the phone but that doesn't seem to be it so hopefully when Lightroom or the Pixel releses their next update the problem will be solved. 

[danar8269716]

My lightroom app is being weird, I go into edit and when I click on a photo is instantly turns blue and orange like intense, and I'm so confused cause it never did that before and I can't get it to stop changing color but when I save it, it looks normal in my downloads but I can't tell what I'm doing in the editing process of that makes sense, I don't know if I just clicked a button or if it won't go away

[Henriks Porciks]

Out of nowhere, from one day to the other the app started opening photos in some weird high contrast/inverted color mode that can't be turned off. All warm tones are displayed as blue among, and the image as a whole appears dark, basically redndering  the app is unusable now.

For a company of this size such a product breaking bug is embarassing, leaving users without the ability to use a service they are paying for. It is at least to be expected that the team is trying to fix this with the utmost urgency and compensate users for the downtime.

Device: Google Pixel 8 Pro

Version: December Patch 2023

[Henriks Porciks]

Out of nowhere, from one day to the other the app started opening photos in some weird high contrast/inverted color mode that can't be turned off. All warm tones are displayed as blue among, and the image as a whole appears dark, basically redndering  the app is unusable now.

For a company of this size such a product breaking bug is embarassing, leaving users without the ability to use a service they are paying for. It is at least to be expected that the team is trying to fix this with the utmost urgency and compensate users for the downtime.

Device: Google Pixel 8 Pro

Version: December Patch 2023

[Thor Egil Leirtrø]

Wrong forum, but the problem is already fixed in Lightroom Mobile version 9.1.1

It seems that it was caused by some change in the December update for Pixel 8 phones.

[Javier34262241dkpe]

Thanks Adobe. Version 9.1.1 fixes the problem with lightroom. Tested on my Google Pixel 8Pro.

[Dean34364826x2sg]

Okay, I sussed it! 

On Google pixel, first enable developer mode by going to settings>about phone> scroll all the way to the bottom and tap "build number" 7 times. You'll then need to enter your security pin

Then, go back into settings>system and you'll see developer options

Scroll down and toggle on "disable HW overlays"

Done!!!

[Mike Waldvogel]

Thanks. Now I got the update and the issue is fixed 👍

[Mike Waldvogel]

It's no longer necessary, just update the App 😁