P: (Crash) (bucket: 9838941) Crash on Opening

[Chris Sims Photography]

Here we go again. Lightroom began crashing on me over the last few days. All updates are current. Working fine thru the editing process and just began crashing. I have filed many reports and no contact from Lightroom yet. Anyone else have this issue just begin? Hoping for a work around. 

[Mod: Moved to the appropriate Lightroom ecosystem forum]

[D Fosse]

What GPU do you have? Which driver version? Dual graphics?

[Chris Sims Photography]

Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
Logical processor count: 16
Processor speed: 3.3 GHz
Built-in memory: 32661.0 MB
Real memory available to Lightroom: 32661.0 MB
Real memory used by Lightroom: 1956.3 MB (5.9%)
Virtual memory used by Lightroom: 4802.7 MB
Memory cache size: 3302.3 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 646MB / 16330MB (3%)

Display: 1920x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 6700 XT (32.0.11021.1011) - 12 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Chris Sims Photography]

Light room crash report window. I use this email. address : chris.sims.aerial.photographer"at"gmail.com

[Adrian35907248h9vd]

I am having the same issue, crash reports will be under e-mail adycarter"at"btinternet.com, using windows 11.

[Rikk Flohr: Photography]

@Adrian35907248h9vd  You have no crash reports filed under this address. 

[Rikk Flohr: Photography]

Thanks, @Chris Sims Photography. I see two separate but unrelated very low-volume crashes for you in the system, which typically point to a system-specific problem. 

A description of what you are doing when the crash occurs might help isolate it. 

[Chris Sims Photography]

Opening the software and it begins loading the gallery when it crashes. I followed prior instructions to change the name on the old gallery and let the software repoplulate the gallery. Still getting crashing after the gallery repopulates and begin editing the picture. 

[Rikk Flohr: Photography]

Are you seeing a crash dialog each time? Is that Crash Dialog's your OS or Adobe's?

[Chris Sims Photography]

Rikk

Everytime I open the software and begin trying to edit photos the adobe crash form comes up. I fill out what I was doing and enter my email address and send report. 

[Rikk Flohr: Photography]

Please update to 7.5, released last night, and advise if you still see the crash. 

[Chris Sims Photography]

Updated to 7.5 and still crash on start up. Adobe Crash Report. I fill out and add email address and hit send report. No change as of yet for the update. Any suggestions? work is piling up

[Rikk Flohr: Photography]

Thanks for the updated 7.5 information. @Chris Sims Photography  I was able to locate some detailed reports this time and get the forwarded to the developer. This thread will be updated when I have more information. 

Thanks for sticking with this. 

[Matt33868737xgsq]

Im having the same issues except lightroom is using between 1,500-15,000,000mb then crashing out and locking up my pc. I updated my ram to 32gb because I thouhgt that was it, nope didnt help. Ive updated the app. Deleted and reinstalled lightroom, ps, adobe in general. I deleted all my photos. re uploaded the photos im trying to edit. Still locks up and crashes.

[Chris Sims Photography]

Still unable to make it past the boot up of the software. Trying every day. No change. 

[Chris Sims Photography]

Rikk,

I am still patiently waiting to get back into my Lightroom desktop program. I am wearing thin using the App to edit my photos. Any word on a timeline for a repair for this ? 

[Rikk Flohr: Photography]

Unfortunately, I do not have an update to share at this time. As I said, "This thread will be updated when I have more information."

I will drop a note to the developer.

[Chris Sims Photography]

Adobe Error ReportI need immediate help from anyone that can help. My wife is on her death bed here in Hospice. I was editing the photos from our lives getting them ready for the funeral home. These are her Memorial photo gallery and video. I have ran into the same issue that had plagued me for month and months. I have yet to get one single ounce of help from the developers of a software I pay yearly in advance to be able to use. I need help getting this software working long enough to edit my wifes photos for her funeral. Please for the love of God Help Me. I am at my wits end.  Please Upvote this for me

Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
Logical processor count: 16
Processor speed: 3.3 GHz
Built-in memory: 32661.0 MB
Real memory available to Lightroom: 32661.0 MB
Real memory used by Lightroom: 540.1 MB (1.6%)
Virtual memory used by Lightroom: 453.8 MB
Memory cache size: 275.9 MB

Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16330MB (0%)

Display: 1920x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: Unknown
Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I1_Failed, hard: fail_no_gpu2, soft: not_checked, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data

[Benjamin Warde]

Hi Chris,

I'm so sorry about your wife.  I'm also sorry that Lightroom is in any way contributing to the list of things you have to worry about at the moment.  (And thank you Rikk for bringing this thread to my attention.)

I will check in with the engineering team to see if there might be a fix that we can get to you privately so that you don't have to wait for a public update that contains a fix.  (Note, however, that it will likely be Monday before I can check with the team.)  Also, if you send me a private message with your Adobe ID (the email address that you use to log into Lightroom/Creative Cloud) I can apply a credit to your account to compensate you for the time that you've been unable to use Lightroom successfully.

I realize that none of this solves the problem in any immediate way for you.  If you need to edit these photos urgently, you should be able to do so either through Lightroom on mobile or Lightroom on the web, assuming that all of the photos have synced successfully from the desktop application to the cloud.  Try going to https://lightroom.adobe.com/ and signing in using the same account you used to sign in on the desktop.  If your photos have synced from the desktop, you will see them all there, and can edit them right in the browser.  You'll likely find that the process is not as fast as editing in the desktop application, but most of the same editing controls are available in the web interface.

I'll check in again on Monday, after I've had a chance to connect with the engineering team.

All the best,

Ben

[Chris Sims Photography]

Ben I appreciate that. As you said I am greatful for the help. I PM you  my ID. I tried to pull them up on the online software. However just as everyone you try to get the most pics on your plan and you go over by 1 gb and it stops syncing. So I dont have access to the pics I have already edited. I will have to reupload them and reedit on the online software. I was trying to save hours of work to be able to spend those lost hours with Susan. 

[Julie Kmoch]

@Chris Sims Photography we have a theory about what might be going wrong for you, and it may be in our upload code. It looks like your storage increased today; we'd like to know if that helped. If not, we have a few other things we can suggest trying. 

[Chris Sims Photography]

Yes I upgraded my storage in hopes I could get the library to sync so I could access the already edited pics online. No luck. I also uninstalled and re installed after the updated storage. No luck. Still getting the Adobe Error message about 20 to 30 seconds after booting the software. 

[Julie Kmoch]

Thanks for getting back to us. I'm going to reach out to you privately to work through a few more options. Please watch for an email directly from me. 

[Rikk Flohr: Photography]

Greetings all, 

A new update for Adobe Photography Products has been released.  The December update contains an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for being so patient.