P: (Crash) (bucket: 9838941) Crash on Opening

[Chris Sims Photography]

Here we go again. Lightroom began crashing on me over the last few days. All updates are current. Working fine thru the editing process and just began crashing. I have filed many reports and no contact from Lightroom yet. Anyone else have this issue just begin? Hoping for a work around. 

[Mod: Moved to the appropriate Lightroom ecosystem forum]

[D Fosse]

What GPU do you have? Which driver version? Dual graphics?

[Chris Sims Photography]

Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
Logical processor count: 16
Processor speed: 3.3 GHz
Built-in memory: 32661.0 MB
Real memory available to Lightroom: 32661.0 MB
Real memory used by Lightroom: 1956.3 MB (5.9%)
Virtual memory used by Lightroom: 4802.7 MB
Memory cache size: 3302.3 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 646MB / 16330MB (3%)

Display: 1920x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 6700 XT (32.0.11021.1011) - 12 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Chris Sims Photography]

Light room crash report window. I use this email. address : chris.sims.aerial.photographer"at"gmail.com

[Adrian35907248h9vd]

I am having the same issue, crash reports will be under e-mail adycarter"at"btinternet.com, using windows 11.

[Rikk Flohr: Photography]

@Adrian35907248h9vd  You have no crash reports filed under this address. 

[Rikk Flohr: Photography]

Thanks, @Chris Sims Photography. I see two separate but unrelated very low-volume crashes for you in the system, which typically point to a system-specific problem. 

A description of what you are doing when the crash occurs might help isolate it. 

[Chris Sims Photography]

Opening the software and it begins loading the gallery when it crashes. I followed prior instructions to change the name on the old gallery and let the software repoplulate the gallery. Still getting crashing after the gallery repopulates and begin editing the picture. 

[Rikk Flohr: Photography]

Are you seeing a crash dialog each time? Is that Crash Dialog's your OS or Adobe's?

[Chris Sims Photography]

Rikk

Everytime I open the software and begin trying to edit photos the adobe crash form comes up. I fill out what I was doing and enter my email address and send report. 

[Rikk Flohr: Photography]

Please update to 7.5, released last night, and advise if you still see the crash. 

[Chris Sims Photography]

Updated to 7.5 and still crash on start up. Adobe Crash Report. I fill out and add email address and hit send report. No change as of yet for the update. Any suggestions? work is piling up

[Rikk Flohr: Photography]

Thanks for the updated 7.5 information. @Chris Sims Photography  I was able to locate some detailed reports this time and get the forwarded to the developer. This thread will be updated when I have more information. 

Thanks for sticking with this. 

[Matt33868737xgsq]

Im having the same issues except lightroom is using between 1,500-15,000,000mb then crashing out and locking up my pc. I updated my ram to 32gb because I thouhgt that was it, nope didnt help. Ive updated the app. Deleted and reinstalled lightroom, ps, adobe in general. I deleted all my photos. re uploaded the photos im trying to edit. Still locks up and crashes.