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P: Crash on launch

Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Hello,

 

I am reaching out because Lightroom crashes on my computer on start up. I have already Lightroom classic and Photoshop installed and working fine but I cannot get Lightroom to run.

The error I get is more or less (translated from french) the following :

 

Win32 API error 126 (The specified module is not found) when calling ::LoadLibrary from getCFunction 

 

What I already tried :

- Uninstall + Reinstall (even older versions)

- Uninstall + Reinstall Microsoft Visual Studio all versions

- Try to select different GPU drivers

 

I might also tell you that I have an AMD GPU (RX 6700) with its latest drivers.

I also do not have any windows update to install, I am up to date.

 

Could someone help me please ?

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correct answers 3 Pinned Replies

Adobe Employee , Jan 12, 2023 Jan 12, 2023

Thanks. I will log it with the team.

 

Adding bug number and marrying to Crash Report

 

Status Investigating

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Adobe Employee , May 04, 2023 May 04, 2023

Setting back to investigating.

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Adobe Employee , Oct 10, 2023 Oct 10, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

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19 Comments
Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hi Rikk,

 

Thank you for having a look into it.

Indeed, I did not put by email address on the report.

 

I have just sent a new report with my email address in it wchich is the same as my adobe account's. 

I hope it will help you diagnose.

 

Have a good day

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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I found your crash report. It looks like this is the failure mode you are seeing. Have you tried this solution: https://helpx.adobe.com/x-productkb/global/unable-to-launch-adobe-applications-on-windows---error-vc... 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Hi Rikk,

I have just tried this solution but it did not work - I still have the crash on startup.

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Thanks. I will log it with the team.

 

Adding bug number and marrying to Crash Report

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Community Beginner ,
Jan 29, 2023 Jan 29, 2023

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Hi Rikk, 

 

Can I have some assistance on this please ? It's been a while et I still cannot use lightroom on my machine.

 

Thank you

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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A bug is filed with the team. We will have to wait for fix to be released. I will add an additional note to the internal bug report. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Enthusiast ,
Jan 30, 2023 Jan 30, 2023

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@Nahind278654428lri 

 

FYI, I had issues with the video driver crashing Lr when running export. I also have the AMD 6700 chipset. 

Here is the thread on it: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/export-crashes-lrd/m-p/13...

 

Good luck,

 

Tim

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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Hey, thanks @Timothy.Spear, but I have checked the "issue monitor" on the AMD software but it did not work for me. Do you have Adobe lightroom (not the classic but the cloud version) working on your machine ? On mine, Lightroom classic works perfectly but I cannot even launch Adobe Lightroom.

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Enthusiast ,
Jan 30, 2023 Jan 30, 2023

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Yes, I have LrD installed. I do NOT have Classic installed; I wicthed completely to the cloud over a year ago.

In the short term, a majority of the functionality of Lr is also available via the web interface.

 

Other random thoughts:

1. Have you deleted all LrD preference files?

2. Win32 error loading a module sugests something failed to install or register correctly. Have you tried starting LrD as administrator?

3. Have you looked into the compatibility mode?

 

Note: all of these could be really fruitless and a pin to unwind. Therefore, if not in a super hurry, I would give @Rikk Flohr: Photography a few days to see if Adobe can provide a suggestion.

 

Tim

 

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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Are you still experiencing this crash after updating to version 6.2? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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Yes, still crashing after the update. 

I have tried to uninstall and reinstall it without any success. 

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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One of our engineers pointed this doc out. Though for Lightroom Classic, it might be worth trying in your situation: https://community.adobe.com/t5/lightroom-classic-discussions/win32-api-error-126-and-then-i-can-t-se... 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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After updating to version 6.3 (released today) do you still experience the crash?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
May 02, 2023 May 02, 2023

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Closing as fixed

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Community Beginner ,
May 04, 2023 May 04, 2023

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Hello Rikk, this issue is not fixed yet. I still have Lightroom crashing on start. 

I am using the latest veersion of Lightroom but still nothing has changed...

Can you open back the ticket please ?

Thanks,

Nandane

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Adobe Employee ,
May 04, 2023 May 04, 2023

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Setting back to investigating.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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New Here ,
May 25, 2023 May 25, 2023

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Hi, i'm having the same issue. Unable to have the application started. The splash screen appear and once the interface load, everything shutdown automatically. I've tried all other solutions suggested here and none have work so far.
current hardware :
CPU : AMD 5800x
GPU : AMD Radeon 6900XT

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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