P: Desktop: needs to restart to clean?

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LEGEND ,
Dec 16, 2020 Dec 16, 2020

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Just installed lightroom and this constantly flashes on screen then lightroom closed, reopens itself and says this again and keeps circling.

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macOS , Windows

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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also - I updated my Mac to Bug Sur - still getting the same message.. I uninstalled and reinstalled lightroom after Big Sur upgrade, that hasn't resolved the problem either unfortunately.

Screenshot20210114at11.27.19-b5045940-d13b-49b4-be7d-4e499acb948d-2105759688.png

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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Hi Rikk,

I was able to access preferences despite having the message pop up on my screen - here below is the log. 

https://www.dropbox.com/s/kc2zpo74dt34rx4/DiagnosticLog.html?dl=0

Also, I tried accessing the log through the Lightroom CC folder, but I couldn't find that folder for some reason - sending below a screen shot of the path that I have incase you may find it handy.

Screenshot20210114at11.38.04-d209d78f-4fa3-41e1-8288-5b38f6f3777c-2091316724.png

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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ScreenShot20210114at1.43.38pm-3bc1be64-b2fa-4ec0-a06e-85a925450b84-1576735883.png

Hi Rikk ... cloud icon in top right corner does have rotating progress circle...

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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And here's close up of the sync window

ScreenShot20210114at1.49.34pm-7037b060-a267-4427-af39-452f5454ea97-2010864341.png

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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I can confirm that I have the same progress circle as well - *Kurt how did you open the sync window? - id like to see if mine looks the same as yours.

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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@Rikk here's the diagnostic log for us https://cloudstor.aarnet.edu.au/plus/s/BqQFfZlTHlF40VI

 

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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It took a few tries ... we managed to open it on one of the restarts, during the couple of seconds just before the "clean up" message opens and locks everything up. Good luck!  

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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haha I FIXED IT!!!

ok so here's what I did - like you said.. when you open lightroom, in the second before you get the pop up, click on the cloud icon to open the sync window.. then VERY quickly hover over the blue syncing circle that says 'syncing photos' - the blue circle icon will change to say 'Pause syncing' - click on it. it should then say "sync Paused". you will then still get the popup warning about cleaning - click OK. 

If you did it right (pat yourself on the back for having the fastest fingers in the west!), lightroom will restart, the cloud icon will say syncing paused by default and you won't get the error anymore.

Hope it works for you!

Screenshot20210114at14.29.46-9e704df2-397f-4e5e-a4a8-a9a53c1819cf-367091091.png

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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to note - as soon as I switch the syncing in the cloud icon back to "resume syncing", I   immediately get the popup window about "cleaning" and get stuck in the continuous restart loop.

I restarted the steps above and paused syncing and it worked fine so no dramas, BUT @Rikk although keeping the syncing paused doesn't bother me much (as I am working locally), it would be great if there is a solution that would allow us to resume syncing and not get the pop up (incase in the future I wanted to save to the cloud).

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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Thanks @mmakki ... we've done what you suggested, and that has also worked for us, we are finally out of the 'clean up' loop. But we now don't seem to have any of our previous edits in Lightroom. When we try to use Lightroom to open the copy and renamed versions of the Lightroom Catalog, we have nothing there. I can see that there are plenty of folders/subfolders (138MB worth) ... but when we try to open the library via finder, Lightroom opens without any images.

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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this goes beyond my technical expertise tbh - im not an expert user in lightroom, I use it to edit a few photos now and then... Im guessing @Rikk would be best to help out with this? 

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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@Rikk  I'm on Windows 10 and I have this problem. I've never had a problem with any other Adobe products, just this one. I own it through my school and it's not expired yet. I only just got this PC one month ago so there shouldn't be any problem.

I tried uninstalling and reinstalling, same thing happened

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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I did this too. It didn't work for me. Same cycle, but thanks for trying.

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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hi *weepingangelemma we found a solution, its in the post below... i made another post with clearer instructions here.. fyi it works for mac but dont know if it does for Windows

https://community.adobe.com/t5/lightroom/recurring-restart-message-that-doesn-t-let-me-use-the-app/t...

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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*mmakki TYSM!! It worked!! It definitely took quite a few tries but it does work. 

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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*Kurt Hopefully you can get back the edits that you previously worked on. I haven't used it yet so in my case, the paused syncing is okay for me. I fortunately have 1TB of space to work with so it's fine that I can't use the cloud. 

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LEGEND ,
Jan 14, 2021 Jan 14, 2021

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@Rikk It's fixed for now. I looked  at another comment and the paused syncing worked for me although I can no longer use the cloud for any future projects.

  

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Thanks Kurt,

With Lightroom closed, if you go to https://lightroom.adobe.com and attempt to log in using the same Adobe ID does it log in? 

If yes, does launching Lightroom Desktop now clear the looping message when you unpause sync?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jan 20, 2021 Jan 20, 2021

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@rikk I still have the lightroom needs to restart to clean some things up for you and cannot pause the syncing like suggested by @mmakki anythiung else to trY?

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New Here ,
Jan 23, 2021 Jan 23, 2021

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I too own it through the school however there isnt enough time for me to pause the syncing. Any other solutions?

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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@PigTown10101 a long shot but try disabling your network connection (e.g. wifi) temporarily.

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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LEGEND ,
Jan 29, 2021 Jan 29, 2021

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Hi Rikk ... we did not have any success trying to log in at lightroom.adobe.com

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Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Can you describe what happens when you try to log in on https://lightroom.adobe.com? 

Can you provide a screenshot?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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LATEST

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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