P: (iPhone) LR mobile crashes with new select mask

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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My Lightroom mobile keeps crashing when I try to use the new mask select features on any raw images. Is this happening to anybody else?? I have the iphone 8

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Adobe Employee , Jun 02, 2022 Jun 02, 2022
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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi, Sorry you're having trouble.

Would you tell us the specific steps you are taking? Which Masking tools were you trying to use?

If you want to provide a screen recording that would be cool.  Here are instructions - https://apple.co/3azEld8 /rs

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Thanks,

it was crashing when I tried the new subject select mask, and the sky select mask.

I just tried something different, The images I was trying that on we're already edited. So I just reset the image back to original import, and both the subject select and sky select mask work fine now. It only crashes when I try to use both of those new features on a previously edited image. It also made the screen recording stop and crash also.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I also just noticed now, if I start editing a photo from original. And then do the subject select or the sky select after some editing has been done it will crash. But if I do either one of those first and then it works fine

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Thanks for the information. 

You could try force quitting all apps and restarting your device.
It may also help to clear your cache. In the app go to Settings > Local Storage > click "Clear Cache."

Does that help? 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Still crashes when trying to select/identify the mask, and now it won't load older photos to be able to edit them. I attached a screen record of that. 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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So, 

I think I figured it out. 
I noticed the cloud back up was "thinking", I clicked on that it was paused. So I let it finish all the backups, like 160 photos. Now that it's done, everything seems to be working fine. 

I will update if anything changes. Thanks for the help. 

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I've got the same behaviour - I'll try the tip for waiting for cloud sync to stop.  
Would be good to see this fixed.  

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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@RIKIDO5EE9 if you get stuck in this state, please tap on the cloud icon.
It will normally give some kind of message about what's going on.

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New Here ,
Dec 06, 2021 Dec 06, 2021

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Yep. I'm still having this problem. It'll start "detecting" then it'll disconnect my bluetooth and system will crash. Then I have to back to redo the edits I just did. Really frustrating.

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Me too. LR crashes when I try to "Select Sky" on IPhone 8.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Any solutions yet Adobe? I'm using Iphone 8 as well and it crashes and not letting me to use the select subject tool.

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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@Crystal5CFA @DLRoth Please try out our 7.1 version from the App Store and let us know if you can still reproduce.

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New Here ,
Dec 16, 2021 Dec 16, 2021

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I am experiencing the same issue. Whenever I try to use "Select Sky" or " Select Subject"; the Mobile App on my Samsung S5e crashes 100% of the time. I've tried clearing the cache and force stopping the app (as suggested above), also uninstalled and reinstalled the app but to no avail.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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I've been having the same issue on my Galaxy tablet and phone, however I noticed when you payse syncing before using the masking tool the feature works smooth and absolutely no crash. Hope this works.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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Pause*

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Yes!

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New Here ,
Feb 14, 2022 Feb 14, 2022

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Yep here as well, using LR 7.2 on Samsung A50. Keeps crashing and restarting when I want to select the sky.

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New Here ,
Mar 26, 2022 Mar 26, 2022

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I am having the same problem on galaxy Tab S4. Crashes immediately when I try to use subject mask. 

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Community Beginner ,
May 10, 2022 May 10, 2022

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Still not fixed on my iPhone 8!

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New Here ,
May 11, 2022 May 11, 2022

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Same here. iPhone 8.

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New Here ,
May 16, 2022 May 16, 2022

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And me. iPhone 8, crashed too many times during 'select sky' mask today, honestly so tiring.

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New Here ,
May 25, 2022 May 25, 2022

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Mate, did you ever get your S5E to work with 'select sky'?

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Adobe Employee ,
May 31, 2022 May 31, 2022

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It sounds as if you might run into memory issues, which causes the app to be killed.

What would help would be to know if a device restart helps.
In case of any app causing system memory leaks this should help.
In case it doesn't, it would be great to know what kind of images and dimensions you experience this with.

thanks,
Ignacio

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New Here ,
May 31, 2022 May 31, 2022

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Hi! Thanks for the reply. I have over 10GB of free storage left on my iPhone. Somehow, if I uninstall the app and reinstall, the mask does work as long as I do not add any new pictures on the lightroom app, if I do add new pictures, the mask will start crashing again & I have to repeat the unistall & reinstall process of the app. I'm experiencing this with any image taken on my fujifilm camera, images are around 26MP, 4160x6240, ~17.3MB.

 

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Community Beginner ,
May 31, 2022 May 31, 2022

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I have an iPhone 8 And no, not consistently. For the select sky or subject. It’ll usually just crash


Sent from Yahoo Mail for iPhone

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