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P: Large Thumbnails Appear Blurry

Guest
Jun 22, 2020 Jun 22, 2020

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Since the latest update (5.3.1), large photo thumbnails in library view appear blurry. This is the case for both my iPhone and iPad.

Bug Investigating
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iPadOS

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15 Comments
Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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I just tested on iPad Pro 12 and iPhone 11 Pro Max and am not seeing the issue with the thumbnails zoomed to maximum size in either portrait or landscape.

Have you: 

Restarted the app?
Restarted your device?
Allowed time for sync?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Guest
Jun 22, 2020 Jun 22, 2020

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I have restarted the app and the device, and all photos are synced. There are currently less than 500 iPhone photos in my library. Could it be caused by the HEIC format?

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Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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Mine are Heic, JPEG, Tiff, PSD, raw, DNG, etc. I don't see any difference based on image type. 

If you are subscribed and fully synced, you might want to consider reinstalling the App. It could be just a bad install. If you are not, uninstalling the App will result in data loss. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Guest
Jun 22, 2020 Jun 22, 2020

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I reinstalled the app on both devices and the large thumbnails are still blurry. I reset all edits on some of the images, and the results are still the same.

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Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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What iOS version are you running?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Guest
Jun 22, 2020 Jun 22, 2020

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13.5.1

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Guest
Jun 22, 2020 Jun 22, 2020

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Try setting Segmentation to None.

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Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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Do you see it on all files or just some?

Update, I am able to see this on some files now.  Stand by while I check with the team. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Guest
Jun 22, 2020 Jun 22, 2020

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For me, it's all of my photos (HEIC and JPG).

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Community Beginner ,
Jul 22, 2020 Jul 22, 2020

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Same problem here. Thumbnails very blurry if any sort of segmentation tuned on.

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Community Beginner ,
Sep 22, 2020 Sep 22, 2020

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Is there any solution to this problem? I'm still having the blurry thumbnails issue. Tried restarting and reinstalling and everything.

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Explorer ,
Oct 27, 2020 Oct 27, 2020

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Same here...large thumbnail are totally blurry 😞

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LEGEND ,
Oct 31, 2020 Oct 31, 2020

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This is happening to me as well. Large thumbnails in library preview have been perfect, suddenly image quality is inexplicably completely degraded. I’m using IOS 13.4. Logged in and out of app and updated Lightroom to 6.0.1 and toggled every setting. Would greatly appreciate a fix for this. Thanks 

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Community Beginner ,
Mar 02, 2021 Mar 02, 2021

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@Rikk , is there any updates on this? The last official feedback was "Stand by while I check with the team." 8 months ago. I'd appreciate any updates on further developments. Thanks.

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New Here ,
May 02, 2021 May 02, 2021

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Blurry thumbnails here too when showing large thumbnails on iPad 😞

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