Last fall I spent several hours over 7 chats and calls with Adobe Customer Support trying to fix the following. I reformatted my HD (Surface Book 2) and did clean installs of Windows at least four times and the problem persisted. I solicited assistance in Adobe Community forum and received no replies. I recently purchased a Dell XPS 15 with more than enough horsepower to run LR, and the issue persists. Please help.
After the LR splash screen loads, LR stalls (stuck blue quarter-circle) when my laptop is not connected to my home network. I have my Local Storage preferences to store Smart Previews on the laptop's HD. So, the catalog info and images should be available for LR to access and properly start. This issue has been present since early Sept with the LR v3.4 release. It persists with the LR v4.0 release. I've engaged in 7 chats and calls with Adobe's Technical Support people and none have been able to fix the problem. With the onset of this issue, I've have found a consistent error message in Windows Event Viewer. I won't yet go into all of the strategies I've tried to fix the problem--for now, I'm hoping that someone can speak to why this issue persists with this consistent error message:
Faulting application name: lightroomhelper.exe, version: 4.0.0.0, time stamp: 0x5f7def05
Faulting module name: AgKernel.dll, version: 0.0.0.0, time stamp: 0x5f7dee23
Exception code: 0xc0000005
Fault offset: 0x000000000000401c
Faulting process id: 0x1d10
Faulting application start time: 0x01d6b39aeb2e2d83
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroomhelper.exe
Faulting module path: C:\Program Files\Adobe\Adobe Lightroom CC\AgKernel.dll
Report Id: 2a404970-98af-4384-88c7-3fcd5e302224
Faulting package full name:
Faulting package-relative application ID: