Last fall I spent several hours over 7 chats and calls with Adobe Customer Support trying to fix the following. I reformatted my HD (Surface Book 2) and did clean installs of Windows at least four times and the problem persisted. I solicited assistance in Adobe Community forum and received no replies. I recently purchased a Dell XPS 15 with more than enough horsepower to run LR, and the issue persists. Please help.
After the LR splash screen loads, LR stalls (stuck blue quarter-circle) when my laptop is not connected to my home network. I have my Local Storage preferences to store Smart Previews on the laptop's HD. So, the catalog info and images should be available for LR to access and properly start. This issue has been present since early Sept with the LR v3.4 release. It persists with the LR v4.0 release. I've engaged in 7 chats and calls with Adobe's Technical Support people and none have been able to fix the problem. With the onset of this issue, I've have found a consistent error message in Windows Event Viewer. I won't yet go into all of the strategies I've tried to fix the problem--for now, I'm hoping that someone can speak to why this issue persists with this consistent error message:
The Max 2021 Photography products updates have been released and include remedies for this topic.The updates will be rolling out worldwide, October 26 and 27, 2021. If you do not see the updates in your Creative Cloud Desktop app, you can refresh the apps to see if the updates are available in your region.The keyboard shortcut to refresh is [Cmd/Ctrl] + [Opt/Alt] + [ R ].
Note: iOS and Android updates may take up to a week to appear in your App Store.