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23

P: Low quality previews/rotated thumbnails on direct import to device

Community Beginner ,
May 17, 2023 May 17, 2023

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Hi .. on importing to LR mobile via a camera device (SD card via reader) the images have suddenly started to appear blurred and pixelated. 

I have plenty of cloud storage free and this has only started recently.. prior to this all appeared clear and sharp .. allowing them to be reviewed prior to import.


see sample image 

any help greatly appreciated 😁

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iOS: iPhone , iPadOS

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correct answers 2 Pinned Replies

Adobe Employee , Jun 12, 2023 Jun 12, 2023

Hello again All,

 

You will now see an update version 8.4 for the Lightroom app, in the iOS Appstore.  Version 8.4 reverts to the behavior of the previous release.  Thumbnails will be sharper again, but some thumbs will appear in the wrong orientation.

 

We believe Apple will likely provide a fix for the orientation issue in their next iOS update.  That should correct the orientation issue without needing an additional LR app update.

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Adobe Employee , Jun 13, 2023 Jun 13, 2023

Setting status to Started. Adobe has done the work on our end, but we still await an iOS update to make this matter whole. 

Thank you for your patience.

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replies 115 Replies 115
115 Comments
New Here ,
May 28, 2023 May 28, 2023

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Glad I found this, suddenly I have he same problem! 

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New Here ,
May 28, 2023 May 28, 2023

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Ditt😌

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New Here ,
May 28, 2023 May 28, 2023

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Same issue here. Looking forward for the fix!

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New Here ,
May 28, 2023 May 28, 2023

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Can we get this fix any soon? It's almost a month now since we can't use the most important application for our businesses!

The situation is getting really annoying and not to be able to use the core feature.. we are now paying for totally unusable app coz many of us use it on the run with no access to desktop app.

I believe you have a version control and other stuff so you can revert to previous stable build easily.

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New Here ,
May 28, 2023 May 28, 2023

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Having exactly the same problem. Every preview image on my iPad is so laughably low resolution it's impossible to actually pick out which are good or not. Even with the highest thumbnail size setting. Would really love to be able to use this app again.

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New Here ,
May 30, 2023 May 30, 2023

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When will you provide an update and a solution to this problem?! It has been weeks since nothing has happened and we simply CANNOT USE lightroom! This is beyond funny now, this is crucial and you don't seem to care! 

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Explorer ,
May 30, 2023 May 30, 2023

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Its still the same and its impossible to work this way, but still paying for a useless subscription at the moment! When is the next updating coming? Any news from apple when it will be really fixed and the pictures are not rotated anymore?

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New Here ,
May 31, 2023 May 31, 2023

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Info
Software: Lightroom Mobile
Device: Ipad 12.9" / 6th generation / M2 chip

 

Recently, my images are no longer displayed sharply when I import my photos for pre-selection. For my workflow this is not unimportant, because I want to see in advance which photos are worth importing and which are not. I import the photos via an SD card reader from Anker, which worked fine until recently (I've also tried it with other SD card readers). I have also already reinstalled Lightroom, cleared the cache and restarted my Ipad. It just doesn't help and I'm wondering what the problem is.

I hope now that maybe someone here can help me? If someone has a tip for me I would be super grateful!!!

 

Best regards, Markus

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New Here ,
Jun 03, 2023 Jun 03, 2023

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I am having the same issue and this changes the my workflow considerably..even went and bought new card reader before is saw this post..hope they fix and agree we should have the ability to revert to previous version

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Community Beginner ,
Jun 04, 2023 Jun 04, 2023

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I think at this point we would all like an update on this issue. Whether it's a software update or update from devs. It's been over a month now and I have to import all my hundreds of shots to see which one i can use. This is absolutely unacceptable. I agree with previous statements. We're paying for the main feature but we're not actually using it. For a whole month. 

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Explorer ,
Jun 05, 2023 Jun 05, 2023

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Weeks go by an nothing happens - THANKS ADOBE! 

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New Here ,
Jun 06, 2023 Jun 06, 2023

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Hola, de un momento a otro mi LR mobile no me permite ver la previsualización en alta de mis archivos RAW al momento de importar el material desde una SD. Antes podía hacer zoom para ver el detalle del foco, pero ahora todo está en una mala resolución. Alguien sabe la razón? 

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New Here ,
Jun 06, 2023 Jun 06, 2023

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i also need this problem fixed for my professional ipad workflow again. no solution yet?

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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New Here ,
Jun 07, 2023 Jun 07, 2023

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I must echo everybody in this thread. This bug causing low resolution previews is seriously seriously impacting my workflow and it will become business impacting. Please 

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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SUGGESTION: Create a ticket through the chat support. It ends up at the devs. The more pressure the quicker they'll want to fix it. I just did this. Ticket is open. 

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Explorer ,
Jun 10, 2023 Jun 10, 2023

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I tried, but it seems that ADOBE does not really care about the tickets. Lets rate 1 star and review the problem in the App Store. 

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New Here ,
Jun 10, 2023 Jun 10, 2023

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Just rated the app 1 star and stated why in the App Store. This is getting absolutely ridiculous. Problem exists over 1 months and no one cares or takes action. If I worked like that, I'd get fired. This is literally spitting in your costumers' face, Adobe. 

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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@Desiree299282729bwt wrote: ...no one cares or takes action...

 

No one cares? If you did not read the pinned replies, here they are for you. Apple broke things when they changed their API and left Adobe to figure out a solution. Read both posts from @Charlie.D :

 

janee_0-1686416207667.png

 

Jane

 

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Explorer ,
Jun 10, 2023 Jun 10, 2023

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Well, if you think that "very soon" or "very next update" means more than 5 weeks to update back to the latest version that worked way better than the actual one. 

 

If you NEED this app to work profesisonally and you are paying month for month and you cant use it you may understand. 

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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Exactly Philip. Imagine the key feature of your product not working for a month and the only communication you put out there is "we'll fix it soon™". In my business we communicate time lines for fixes to customers. Quite frankly because people wouldn't accept paying for something they can't use.

 

This isn't to say the forum experts and Adobe workers here in the forum aren't helpful. I know they have to abide accordingly to the rules. But higher up, Adobe is, and has been, missing it completely with customer service. 

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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We need to remember that Apple broke this by changing their API. It's not the first time we've seen them do this and leave Adobe to find a fix.

 

Jane

Forum volunteer

 

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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Hello..!!
who is asked to be responsible to Aplle or Adobe.. I am paying every month for an application that I have not used for more than a month.. my workflow is not correct, they could speed up the update process a bit, and Reduce the price of the application in the following months.

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Hello again All,

 

You will now see an update version 8.4 for the Lightroom app, in the iOS Appstore.  Version 8.4 reverts to the behavior of the previous release.  Thumbnails will be sharper again, but some thumbs will appear in the wrong orientation.

 

We believe Apple will likely provide a fix for the orientation issue in their next iOS update.  That should correct the orientation issue without needing an additional LR app update.

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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Thank you @Charlie.D !

 

Jane

 

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