P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

[FeedbackCommunityMember]

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

[FeedbackCommunityMember]

i also lost all my pictures, pls investigate and let me ASAP

[FeedbackCommunityMember]

i just checked, i lost almost all the pictures, only 2013-2016 is still have but after that all gone and i can't check i'm subscribe or not..

[FeedbackCommunityMember]

The help chat told me I was unsubscribed and there is not a free version of lightroom -_-

[alf36248839]

I have the same problem. All photos gone! I’ve been a subscriber to the Adobe photographers package on my desktop for a number of years. I pay about 15 bucks a month, under sufferance. Using LR and PS on a spanking new ipad 12”. latest os etc etc.. P.S. I have access to PSmobile and LRmobile through my sub. but need to pay another 15 bucks a month to open up all the features in Fresco, that makes no sense at all.

[sa15A7]

Same here

[FeedbackCommunityMember]

Same thing happened to me! Please fix this!!!

[alf36248839]

Same. I pay for data, i would like to control when i’m connected. This seems unfashionable now though. :[

[FeedbackCommunityMember]

Same issue. My library of photos and presets seem to have reverted back to March or April of this year, if I look at photos.
I have updated my iPhone this weekend, used Lightroom without issue on Monday, and now everything is gone. PLEASE FIX.

Sending everyone happy thoughts...

[FeedbackCommunityMember]

Same here. The app shrinked from 22GB to 300MB . Will a iPhone backup restore the data? Has anyone tried it?

[FeedbackCommunityMember]

Same here. Everything back to March, all photos and presets.

[FeedbackCommunityMember]

Have a CC sub/account and I want to say it syncs with the cloud. But as I am outsite my trial period, I am not sure if I reverted back to the library of photos plus presents from the last moment of said trial period.

[FeedbackCommunityMember]

the same happened to me. What do we do now?

[FeedbackCommunityMember]

"The team is investigating and we'll share an update with affected customers as soon as possible.

Regardless of whether or not you are subscribed - do not uninstall the app!"

This is all we know! 😞 

[FeedbackCommunityMember]

I can log in with the same account that I use for all my Adobe products: Lightroom app trial has ended so cannot see anything.

[FeedbackCommunityMember]

I am on iOS 13.6.1, iPhone XS. Wrong/old library is also visible on my iPad and my iPad Mini.

[FeedbackCommunityMember]

This is what I am thinking as well, but I fear for a corruption in the cloud, which would communicate with the restored iPhone in theory and then mess things up again?

[FeedbackCommunityMember]

Same here....all photos and presets are gone...pls help!

[FeedbackCommunityMember]

the same(!!! I lost my presets and photos

[sa15A7]

I am afraid that this won't be resolved All my presets gone and I have no idea how to find them again.

After this update it was like a whole new account on Lightroom. Everything gone

[FeedbackCommunityMember]

Love how I uninstalled

[FeedbackCommunityMember]

The same happened to me. I don’t see most of my photos and edits

[FeedbackCommunityMember]

Same...

[FeedbackCommunityMember]

Same happened to me, I’m not subscribed.

[Kathy5E66]

I wish you would publicized this issue so people knew NOT to uninstall to try to fix this issue. I’ve already done that because I couldn’t get responses anywhere else

[Kathy5E66]

I wish you would publicized this issue so people knew NOT to uninstall to try to fix this issue. I’ve already done that because I couldn’t get responses anywhere else