P: mobile: Store locally does not work anymore (iOS)

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Engaged ,
Oct 31, 2018 Oct 31, 2018

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hi,

The "store locally" function on iOS seems to be not working anymore.

The only way to get the counter increasing is by manually "load" a picture by opening it.

I have enough space on my devices, rebooted the apps, devices and tried on different networks. Any others having this issue?

Kr,

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iOS: iPhone , iPadOS

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63 Comments
Adobe Employee ,
Jan 09, 2019 Jan 09, 2019

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Update:

As a part of my testing on this bug, I resolved the issue on my two stuck devices (iPhone 7 & iPad Air II). Give this a try and let me know how it fares for you.

  1. Create (or use if you have one already) an additional Adobe ID.
  2. Make certain that your device is completely synced (do not attempt if not synced)
  3. Sign out of the device and wait a few minutes for the iOS background processes to complete.
  4. Sign in under the alternate ID.
  5. Sign out from the alternate ID.
  6. Sign in under your production ID.
  7. Allow the app to fully sync again
  8. Select an Album and set it to Store Locally
On both of my accounts and devices where this was stalled, it successfully synced and stored locally after following these steps.  Let me know if this works for you.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Engaged ,
Jan 09, 2019 Jan 09, 2019

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I just tried but it failed.
I even tried to remove the cached pictures on my iPad and the already stored pictures.
Nothing... and now I’ve lost what I had imported on my iPad! Because you know, that’s another workaround to have 1:1 on mobile... workaroundception isn’t maybe the most obtimal, in the end

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Engaged ,
Jan 09, 2019 Jan 09, 2019

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Tried one more time on iPad and on iPhone... same result

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Adobe Employee ,
Jan 09, 2019 Jan 09, 2019

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I've let the engineers know, Antoine.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Engaged ,
Jan 14, 2019 Jan 14, 2019

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There was a new version of LR but the problem still exists

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Antoine,

A question from the engineers troubleshooting this issue.

Does this only occur in albums where you have a Tiff file which is also synced to Classic?

If you make an album with only raw or jpeg files will it store locally?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Engaged ,
Jan 14, 2019 Jan 14, 2019

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Hi Rikk,

No, it occurs in every album, unfortunately.
I barley ever use TIFF (in return from photoshop) or jpeg (some screenshots are in png). I shoot almost exclusively in dng (Pentax) or proprietary raw (DxO).

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Thanks
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jan 14, 2019 Jan 14, 2019

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I don’t use tiffs either

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New Here ,
Jan 14, 2019 Jan 14, 2019

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Also if you read my above comments you’ll see that isn’t specific to the contents, but rather the folder itself. I moved all my images to a new folder and resynced and everything worked on the new folder even though the images are the same.

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New Here ,
Jan 15, 2019 Jan 15, 2019

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Same for me, I don't use TIFF, but almost only RAW (formerly Nikon, now Sony).
However I noticed that importing photos through Lightroom CC (on an iMac computer), as sson as the import is finished and the pictures are available in the cloud, results in the iPhone starts storing locally. But it took few hours for a few pictures, so I interrupted the process. 

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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The team was able to repro and get a bug going. We should have this fixed in an upcoming release. Thanks for your patience.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Engaged ,
Jan 15, 2019 Jan 15, 2019

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Awesome! I look forward to using LR again!

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Engaged ,
Jan 24, 2019 Jan 24, 2019

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Still nothing? It’s been 3 months now

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Engaged ,
Feb 02, 2019 Feb 02, 2019

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Hey Adobe ? What's going on with this bug?

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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I had this issue too on my iPad. The good news is that today's update (4.2.0) has solved it. It works great now! Thanks!

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Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

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Thanks for reporting Olivier. 
@antoine, is yours working with the new update?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Engaged ,
Feb 13, 2019 Feb 13, 2019

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Just tried and... yes! it finally works 😄
Thanks Rikk!

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New Here ,
Feb 13, 2019 Feb 13, 2019

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Also mine finally works! Thanks!

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New Here ,
Feb 13, 2019 Feb 13, 2019

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Unfortunately not working for me, been following this thread with interest, multiple trouble tickets with Adobe, countless hours with technical support, new software update yesterday, delete / reload Lightroom>......and still nothing works>..... will not download originals or smart previews using store locally.

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New Here ,
Feb 15, 2019 Feb 15, 2019

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Unfortunately not working for me, been following this thread with interest, multiple trouble tickets with Adobe, countless hours with technical support, new software update yesterday, delete / reload Lightroom>......and still nothing works>..... will not download originals or smart previews using store locally.

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Adobe Employee ,
Feb 19, 2019 Feb 19, 2019

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This thread was about Albums partially downloading. It sounds like nothing will store locally on your device, Calum. Do I read that right? That would be a different issue. 

Can you provide: 

Device Model:
Mobile OS version:
Lightroom version: 
Free Space on device:
Number of images in your all Photos:
Status of sync (Cloud Icon)

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Feb 20, 2019 Feb 20, 2019

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Thank for the follow up Rikk, much appreciated, no, I can partially download photos however it just hangs after a few hundred photos or so, the problem is the same as others are / were having. I can download each photo individually if required.

Details are -

Device modal - ipad gen 3, 12.9 MTJD2B/A
Mobile OS - 12.1.4
Lightroom version - v4.2.0
Free space on device - 357.89 GB
Number of images - 8290, mostly jpeg
Sync status- synced and backed up, although I have no albums configured for Store Locally right now

Let’s hope we can resolve, the bug has been with me for months and the iPad is my main device.

Kind regards

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Adobe Employee ,
Mar 05, 2019 Mar 05, 2019

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Calum,

When I have an album stuck ( a very rare occurrence), normally it is one image in an unusual state. Changing a star rating on the image or a similar small change will usually unstick it.  Unfortunately it isn't always easy to determine the stuck image. Tiff's are the normal culprit.  Here's what I do.

  • Select the album that is not complete
  • Go into Loupe view (Info Mode)
  • Swipe through the images looking for Tiff files
  • Make a small metadata change to these 
  • Review the album status to see if images have started downloading for local storage. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 30, 2019 Mar 30, 2019

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Hi Rikk,
Thank you very much for the support, much appreciated.
Unfortunately I have tried everything suggested by yourself and everyone else, still the problem persists....... I found some BMP files and cleaned them out, all remaining are JPEG or ORF.
Unsure what else can be done, Adobe have not fed back the status of my trouble tickets and the online chat for technical support is woefully frustrating. The problem has been ongoing since December last year..

Any other help , comments suggestions would be greatly welcomed......

Regards

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