As a part of my testing on this bug, I resolved the issue on my two stuck devices (iPhone 7 & iPad Air II). Give this a try and let me know how it fares for you.
Create (or use if you have one already) an additional Adobe ID.
Make certain that your device is completely synced (do not attempt if not synced)
Sign out of the device and wait a few minutes for the iOS background processes to complete.
Sign in under the alternate ID.
Sign out from the alternate ID.
Sign in under your production ID.
Allow the app to fully sync again
Select an Album and set it to Store Locally
On both of my accounts and devices where this was stalled, it successfully synced and stored locally after following these steps. Let me know if this works for you.
I just tried but it failed.
I even tried to remove the cached pictures on my iPad and the already stored pictures.
Nothing... and now I’ve lost what I had imported on my iPad! Because you know, that’s another workaround to have 1:1 on mobile... workaroundception isn’t maybe the most obtimal, in the end
No, it occurs in every album, unfortunately.
I barley ever use TIFF (in return from photoshop) or jpeg (some screenshots are in png). I shoot almost exclusively in dng (Pentax) or proprietary raw (DxO).
Also if you read my above comments you’ll see that isn’t specific to the contents, but rather the folder itself. I moved all my images to a new folder and resynced and everything worked on the new folder even though the images are the same.
Same for me, I don't use TIFF, but almost only RAW (formerly Nikon, now Sony). However I noticed that importing photos through Lightroom CC (on an iMac computer), as sson as the import is finished and the pictures are available in the cloud, results in the iPhone starts storing locally. But it took few hours for a few pictures, so I interrupted the process.
Unfortunately not working for me, been following this thread with interest, multiple trouble tickets with Adobe, countless hours with technical support, new software update yesterday, delete / reload Lightroom>......and still nothing works>..... will not download originals or smart previews using store locally.
Unfortunately not working for me, been following this thread with interest, multiple trouble tickets with Adobe, countless hours with technical support, new software update yesterday, delete / reload Lightroom>......and still nothing works>..... will not download originals or smart previews using store locally.
This thread was about Albums partially downloading. It sounds like nothing will store locally on your device, Calum. Do I read that right? That would be a different issue.
Can you provide:
Device Model: Mobile OS version: Lightroom version: Free Space on device: Number of images in your all Photos: Status of sync (Cloud Icon)
Thank for the follow up Rikk, much appreciated, no, I can partially download photos however it just hangs after a few hundred photos or so, the problem is the same as others are / were having. I can download each photo individually if required.
Details are -
Device modal - ipad gen 3, 12.9 MTJD2B/A
Mobile OS - 12.1.4
Lightroom version - v4.2.0
Free space on device - 357.89 GB
Number of images - 8290, mostly jpeg
Sync status- synced and backed up, although I have no albums configured for Store Locally right now
Let’s hope we can resolve, the bug has been with me for months and the iPad is my main device.
When I have an album stuck ( a very rare occurrence), normally it is one image in an unusual state. Changing a star rating on the image or a similar small change will usually unstick it. Unfortunately it isn't always easy to determine the stuck image. Tiff's are the normal culprit. Here's what I do.
Select the album that is not complete
Go into Loupe view (Info Mode)
Swipe through the images looking for Tiff files
Make a small metadata change to these
Review the album status to see if images have started downloading for local storage.
Hi Rikk,
Thank you very much for the support, much appreciated.
Unfortunately I have tried everything suggested by yourself and everyone else, still the problem persists....... I found some BMP files and cleaned them out, all remaining are JPEG or ORF.
Unsure what else can be done, Adobe have not fed back the status of my trouble tickets and the online chat for technical support is woefully frustrating. The problem has been ongoing since December last year..
Any other help , comments suggestions would be greatly welcomed......
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