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P: Not enough free disk space - Lightroom thinks some MOV files are thousands of petabtyes

New Here ,
Sep 30, 2024 Sep 30, 2024

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Lightroom has been having issues with some, but not all video files, saying it cannot import because I do not have disk space for thousands of petabytes (which isn't even possible). I have had this issue with videos from both my GoPro and Nikon Z30. Lightroom thinks the file size is enormous, but everywhere else the file size is correct.

 

If I import with Browse and navigate to the camera folder, it does not have any issues, but that's not a good fix for me when I have to hunt through an import of 400 files to uncheck the culprits so I can import the rest normally. 😞

 

I have no idea why this is happening or how to fix - I am trying to do more video editing, and it'll keep being a pain in the butt if I can't get to the bottom of it. Happy to take any advice.

 

Thanks,

Sarah

Bug Unresolved
TOPICS
Windows

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4 Comments
Adobe Employee ,
Oct 01, 2024 Oct 01, 2024

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Please go to Help>System Info… and provide us with your software's installed version number. 

 

Rikk Flohr: Adobe Photography Org

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New Here ,
Oct 02, 2024 Oct 02, 2024

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I am using version 7.5.

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New Here ,
Oct 12, 2024 Oct 12, 2024

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Anything else I can do to help identify the issue?

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New Here ,
Feb 09, 2025 Feb 09, 2025

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LATEST

Ive tried re processing the video on my phone and it did not fix. 

Creative Cloud and Lightroom are updated.

My computer is updated.

My drivers are updated.

 

Lightroom version: 8.1 x64 [ 20241205-0700-3674d7f ] (Dec 4 2024)
NGL Version: 1.39.0.9
WF Version: 7.1 8eff0d6
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: To Be Filled By O.E.M. To Be Filled By O.E.M. / Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
Logical processor count: 12
Processor speed: 3.1 GHz
Real memory available to Lightroom: 16313.9 MB
Real memory used by Lightroom: 589.0 MB (3.6%)
Virtual memory used by Lightroom: 641.5 MB
Memory cache size: 20.1 MB

Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 6108MB (0%)

Display: 1920x1080
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2070 SUPER (32.0.15.7216) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

 

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