P: Portrait images shared to cloud from LrD show as distorted on other devices

[Yakub Murcek]

All images are displayed and even downloaded in this weird wide aspect ratio. This makes any photo sharing via Lightrood Cloud unusable. Can't send photos to pick for my clients. Please fix this 🙏

[Rikk Flohr: Photography]

Greetings all, 

A new update for the Adobe Photography products has been released.  The August update contains an update regarding this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by pressing  [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for being so patient. 

Please note that this fix only adjusts images newly synced to the cloud with 8.5. To fix previous images, you will need to commit a tiny edit to the image and then allow it to resync. 

[NigelBig]

Will this update also correct previously imported images affected by this bug?

[M.J.W.]

I'm still having that problem. please fix.

[andyh_73]

Update has not fixed the squashed image problem for me. One of my albums that was particularly affected by this has not changed after updating Lightroom.

[michiel_5642]

can confirm it works for me with newly uploaded images after update

[Rikk Flohr: Photography]

@NigelBig,  you will need to correct those manually. I have added instructions to the fixed post. 

[andyh_73]

Thanks for adding the clarification regarding existing issues @Rikk Flohr: Photography. Seems to have done the trick for me.