P: Portrait images shared to cloud from LrD show as distorted on other devices

[Yakub Murcek]

All images are displayed and even downloaded in this weird wide aspect ratio. This makes any photo sharing via Lightrood Cloud unusable. Can't send photos to pick for my clients. Please fix this 🙏

[an_de_lu_lu]

I'm also having the same crisis. I am past my due date for my client and this is SO frustrating. Thinking about just cancelling my subscription and moving back to open source software at this rate.

Does anyone know a proper solution to this before I just give up?

[an_de_lu_lu]

Okay I may have figured it out. I selected all the photos that were completely developed and selected 'Auto Apply Settings to ### photos' or Shift + A. 

Forgot that this was a thing, I thought it auto applies for you when you share...

[dlcdpolo]

My photos aren't properly sized after uploading them online via the cloud. I tried re-uploading them into a new album, but I'm having the same issue. See attached file.

[Jake35819570ax4s]

Updated to 8.4 today then imported some new photos and uploaded them to the cloud. All of the portrait photo thumbnails are skewed in the LR app and when initially loaded in detail view, they are skewed but eventually load correctly. When shared to an album, the thumbnail and full size version both are skewed. This is terrible. 

[andyh_73]

Hi. Is it possible to have an update on this please, Adobe? It's been around 2 weeks since the last response from you in this thread and the problem still persists. Here's hoping you've found the issue and plan to fix soon.

Thanks.

[Amos Ogunyemi]

Having the exact same issue when uploading images to the cloud. 

Lightroom version: 8.4 x64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
NGL Version: 1.41.0.11
WF Version: 7.4 a9dfbad
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HUAWEI HKD-WXX / 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz
Logical processor count: 8
Processor speed: 3.3 GHz
Real memory available to Lightroom: 16167.3 MB
Real memory used by Lightroom: 2355.1 MB (14.5%)
Virtual memory used by Lightroom: 3073.5 MB
Memory cache size: 3778.6 MB

Internal Camera Raw version: 17.4 [ 2271 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 736MB / 6035MB (12%)
Camera Raw real memory: 738MB / 16167MB (4%)

Displays: 1) 2520x1680, 2) 1920x1080
System DPI setting: 192 DPI (high DPI mode)
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Intel(R) Iris(R) Xe Graphics (30.0.101.1003)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\amoso\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\amoso\AppData\Local\Adobe\Lightroom CC\Data

[AndrewKryv]

The new lightroom update is messing up my images and how i share them online, I need to know if its a bug or its on my end because this has never happened before. The images are all messed up, in lightroom desktop they dont look nice and have black borders on photo grid, what's even worse is on the web where i share it and put it on my portfolio it randomly stretches the image

[juan_8367]

• Description of Issue:

I've been having the same problem for the past 4 weeks or so, I'll import images from desktop to cloud. They'll import fine, then move to upload them to cloud. Once they're uploaded to the cloud around 60% of the "Smart Previews" are resized to be 1:1 (Squashed is the best way I can put it) and they look awful and low quality. Here's an example of both in client and on a share screen.

Obviously this impacts my workflow because I use this feature to send images to clients. If they download from the webpage, the downloaded copy is also squished and low quality.

• Lightroom Desktop Version Number (Help>System Info…) 

8.4 x64 [ 20250603-0500-10f89fb ] (Jun 2 2025)

• OS Version Number

Windows 11 Pro (2009)

• Camera Model (sometimes necessary)

Sony ILCE-6700

• Step-by-step Reproduction Instructions (in precise terms please)

Import images onto Cloud from PC (Problem not present).

Working with the Smart Previews, most are broken, after 2 seconds the Preview works as intended.

Share link, the same Smart Previews broken in client but permanently.

Reproduced on macOS, Windows and iPadOS.

• The Expected Result

Neither the Smart Preview nor the images in the shared link should have the weird resizing and low quality.

• The Actual Result

Smart Previews resized and low quality.

[juan_8367]

Found a thread which has the same problem: 

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-portrait-images-shared-to-clou...

[juan_8367]

+1 having the exact same issue on an Sony A6700.

[Daniel22403389z2x6]

Ich habe einige RAW in deinen Adobe Lightroom Cloud Ordner hochgeladen. Die Fotos sind im Hochformat. Leider weren sie beim Betrachten in der cloud als Landscape und völlig verzerrt dargestellt. Zur Probe habe ich die selben fotos als JPG hochgeladen. Da tritt der Fehler nicht auf und die anzeige ist korrekt.

Ist das Problem bekannt und gibt es hierfür eine Lösung?

-Daniel- 

[Ching-Yi26874439ydhc]

Same is happening to me! All portrait photos taken on my A7iii are distorted when importing to Lightroom version 8.4. Please fix this!

[FKMueller]

[WildFreePhotography]

Why are all my image thumbnails squished? This is happening to me on both Mobile and Desktop! It’s driving me nuts because everytime I open the photo I have to wait for it to balance/correct itself and even then it’ll do it again if I come back to the same photo. Switching between two photos is a nightmare.

[choonspoon]

I'm having the same issue here as well. Photos import fine to Lightroom CC desktop. When copying photos to cloud, any photo in portrait orientation ends up stretched to landscape. Making an edit (e.g. rotating/flipping the photo and rotating/flipping back, or applying Auto Settings and then undoing said settings with Ctrl-Z) and waiting for sync occasionally works, but often, the photo just shows up squished and rotated instead (meaning the aspect ratio was synced to cloud wrong in the first place). Manually editing the uploaded cloud version of every photo again only has a 50-80% success rate - often nothing will fix this stretching/squishing issue. These are on Leica DNG RAWs so it's not limited to Sony like the other users in this thread.

[Edward_Torres]

Hello Adobe Community,

I'm a new Lightroom CC user and I'm experiencing an issue after uploading some photos to the cloud.

As shown in the attached image, the recently uploaded photos display an incorrect preview. However, when I open the photo itself, it appears perfectly fine — the issue seems to be with the preview only.

Interestingly, if I apply a small edit (like cropping) and then undo it, the preview refreshes and displays the image correctly.

Is there something I might be doing wrong during the upload process, or is this a known issue?

Thanks in advance for your help!

[Julie Kmoch]

This is indeed a bug in Lightroom desktop 8.4 when using the Copy to Cloud button from the Local tab. Width and height are getting swapped. Our sincere apologies; we have a fix pending. In the meantime, here are two workarounds:

1. For files already synced to the cloud, any small edit (which you can then undo, as several here have noted) will correct the width & height.

2. For future files that you want to add to the cloud, consider using the Add Photo button from the Cloud tab. then use the OS dialog to navigate to the files you want to add. 

[bonusal]

Trying to share an album with a client and when I create a link for them, all of the photos except the first one are stretched or squished on that link.  Tried in Firefox and Safari. Client said they were distorted for them as well. Tried to make a new gallery and the same thing happened. Files are CR3 from Canon R6 Mark II.

[moved from bugs to discussions according to the community rules - Mod.]

[bonusal]

And actually, the Cloud gallery looks normal, but when I click on the images individually, they distort and then go back to normal.  I also tried to upload the gallery to my SmugMug site and they became distorted there as well. It seems that the cloud gallery has the bug.

[michiel_5642]

Hi,

Since recently when i upload a portrait image to cloud like this :

The image looks ok in lightroom app (on macOS)

When i open the cloud app online or in the app the image preview looks like this:

When i open it in the app after a second of loading the images is shown correctly.

When i edit the cropping of the image in the cloud/app the preview becomes portraits style again:

This was not the case afew weeks ago, nothing realy changed in devices i use:

Canon R6mk2

Macbook pro m4 16"

Lightroom (non classic) 8.4

Iphone 15 pro app version 10.4.1 DC91CC/206

[thilo_4252]

Hallo,

leider werden hochgeladene Bilder verzerrt bzw. gestreckt angezeigt. Im Lightroom direkt sind Sie nicht verzerrt. Lediglich nach der Freigabe. Dies war früher nicht der Fall. Einstellungen habe ich meines Wissens nicht verändert. Kennt jemand das Problem oder habe ich ausversehen unbewusst etwas umgestellt? 

Danke für Eure Hilfe

[defaultf5z23e2vusqw]

HEY ADOBE YOU RECENTLY INCREASED THE PRICE ON US FOR SUBSCRIPTIONS SO HURRY UP AND FIX THIS NOW. IF YOU CAN CHARGE US MORE, MOVE FASTER TO FIX BUGS.

IT'S RIDICICLOUS THAT YOU NON-CHALANTLY HAVE A "FIX PENDING". HURRY UP.

This bug is so annoying that it's highly discourraging to edit photos in LR now. 

[Yakub Murcek]

Canceled my subscription because of this as it is very unprofessional. I'll wait one more day; otherwise, I'm switching to Luminar. I'm sure if it were a new feature you'd charge us for, it would've been released much faster 🙂

[Ian Ortiz]

 

I've been having a problem where any vertical image gets squished in the preview. Then when opening it up, it starts as squished but then returns to normal. It's a bit annoying to deal with. 

[juanvictor.sl]

Olá, meu relato é sobre a visualização da grade de fotos na núvem. Quando subimos fotos para a nuvem e disponibilizamos ni link, as fotos verticais estão ficam achatadas horizontalemente, não me lembro ao certo quando me ocorreu, acredito que tenha cerca de 1 mês.
OBS: no modo grade de foto, a visualização se adapta para o formato da foto, seja horizontal ou vertical. porém isso não esta funcionando corretamente:

1. Versão do aplicativo

 Adobe Lightroom 8.4

2. Plataforma e versão do sistema operacional
Sistema Windows 11

3. Etapas Básicas para reproduzir o problema

Na página de navegação Nuvem >  ir no Menu superior Visualizar > Opção Grade de foto

4. Resultado esperado e resultado real

https://adobe.ly/3UW7PbR Resultado esperado

https://adobe.ly/41F8L8a Resultado Real

Consequência: Fotos verticais achadas quando meus clientes baixam o arquivo direto do link
Alguém ja teve o mesmo problema?

Em anexo tem um print, fotos destacadas em verde estão de acordo com a função grade de foto, já as destacadas em vermelho, não estão...