Lightroom ecosystem (Cloud-based)

After the April 2026 update, the search function seems to have (somehow) gotten worse. I know that the update says it addresses search problems but it seems to have broken things.In all of my photos in Lightroom, I identify people by name and put them into the captions. Prior to this, I could search lightroom and all of this person’s photos would show up. Suddenly I am getting the most BIZARRE results when searching people’s names. The name “Cait” brings back a ton of cat pictures for example - i guess it thinks i am looking for cats? Not everything needs AI. My entire workflow has been disrupted by this, does anyone know how to fix this?

I can´t import any files whatsoever into Lightroom. They just dont appear as if the folder was empty but the files are there. Please help!  

In the Presets panel, under Recommended, I do not see the preset categories (Warm, Dark, Bright, Cinematic, HDR, etc.) that appear in Adobe's documentation and other users' screenshots. The app is fully updated, I've already compared it with Lightroom on my phone, and the feature is missing only on my iPad. I'd like to know if this is a bug, a staged rollout, or an account-specific issue. 

Filtering for “unflagged” images works fine in Lightroom Desktop, for both regular albums and smart albums. But many of those same albums are not filtering for “unflagged” items in Lightroom Web.

Hi, I payed for a yearly premium subscription back in May of 2026. For some reason it’s saying it do not have the premium membership. I have verified that the payment went through.

Hello Lightroom team,With iPhone Duo arriving, it would be great to see a dedicated “laptop mode” in Lightroom mobile: One screen (or half) shows the image at full size. The other screen (or bottom half) shows the editing controls (sliders, masks, presets, histogram).This would mirror the efficiency of dual‑monitor and Reference View workflows on desktop and make serious mobile editing much more practical on foldable devices.Current mobile behavior (tapping to hide/show controls, press‑and‑hold for before/after) is good, but a persistent split layout would be a big productivity boost.Thanks for considering this.

We are under a business account and another employee had the libraries and licensed photos under their account.  I went through support to help with the transfer and now as the account/contract owner my adobe stock library is empty.  I saw another post where it seems someone with a similar issue was able to get help recovering the content. Due to this being a business account I am really hoping this is possible for my case so I don’t have to spend hours finding the exact licensed photos our teams use. Any insight and help is much appreciated, thank you.

Key word search in relevance order gives the most relevant hits last.How to reproduce:1) Search for any known key word added in Light Room Classic.2) Choose search order "Relevance". Expected result: The most relevant search hits (images with the specified key word) should be first.Actual result: The least relevant search hits come first (even totally irrelevant images). There is no option to reverse the order.

 I emptied my caches, and every time I try log into my account this is what I get. 

I’m on Adobe Lightroom app (not classic) on Macbook Pro M5 and running the latest version.I was editing photos, copied edits from one photo, and pasted it onto maybe 10 photos. Lightroom crashed, and now if I open Lightroom and view those photos, it crashes Lightroom. It does this non-stop now for days.

Lightroom for iPad 11.5.30. My trial is expired, but all basic editing controls such as Exposure, Contrast, Highlights, Shadows, Whites and Blacks are greyed out, even for screenshots/JPEG images opened directly from Device.I have already restarted the iPad, deleted and reinstalled Lightroom completely, and tested multiple Adobe accounts. The issue persists.Adobe documentation states that basic editing should remain available in the free version after a trial expires.The app shows “Trial expired” / “Subscription expired” and does not allow basic editing.

Thought I was the only one having this issue but then did research and looks like everyone has this problem.

Simply running Ai Denoise introduces artifacts into the files periodically - doesn’t happen all the time and not in all files.  The artifacts go away when Ai Denoise unselected.  Sometimes if I shut down LRc and restart (and sometimes reboot laptop) the artifacts do not appear in the same file when Ai Denoise selected.  See artifacts in upper middle and right of frame. 

I paid the £45 for a years subscription to lightroom mobile premium after my free trial. The money has left my bank but the LR account says subscription expired. Any thoughts?

Why is it so hard to find someone from Adobe to contact.  I was using Instagram to chat witht hem and then nothing has been said from them in a few days. I am trying to regain access to some lost files from an account that was closed down just a week ago.

After the latest update, the standard profiles are gone. There used to be many options such as Artistic, Modern, Vintage. Now the only ones left are the Film Inspired. Is this a bug or a choice? 

Hello, I’m encountering a weird one here. I have Lightroom installed on my (work) laptop and was able to edit my photos until recently.I don’t know what changed but I can no longer edit photos, the settings are not loading and stay disabled.Here’s what I tried so far.Check Lightroom on my Mac Mini and iPad - no issues Signed out of Creative Cloud on my work laptop and signed back in - didn’t resolve the issue Uninstall and re-install Lightroom - didn’t resolve the issue Uninstall again, clear some of the stuff that remains on the disk (e.g. Library\Preferences\Adobe, removed the photo library etc..) and then re-install - didn’t resolve the issueHas anyone encountered the same issue?Thanks! Here’s the technical details from Lightroom on this laptop:Lightroom version: 9.5.1 arm64 [ 20260815-1945-84a45bf ] (Aug 15 2026)NGL Version: 1.43.0.5WF Version: 8.5 20b9f90VF Version: 1.0.164HIL Version: 40501CAI Version: adobe_api/1.66.1PH Version: 6.1.1Adobe GSDK Version: 1.4.0.213CR Version: 29.5

Assisted Culling is now generally available in Lightroom  TL; DR: Assisted Culling has graduated from Early Access to General Availability. It gives you a fast, reviewable first pass on large shoots: it surfaces your strongest frames and sets aside the obvious rejects, so you spend less time comparing near-duplicates. You stay in control: review everything, adjust the thresholds, and override any call. If you tried it back in October 2025, it's substantially more accurate now, especially for wedding, event, group, and portrait work. We'd love for you to give it another look and tell us what you think in this thread. What it does Open an album or collection, run a cull, and Assisted Culling analyzes your images against the criteria you choose: Subject Sharpness, Eye Sharpness, Eyes Open, exposure, and more. It marks Selects and Rejects, shows you why behind every call, and leaves the final decision to you.  How far it's come since Early Access  February 2026: Expanded from individual po

I received an email saying my photos and presets will be deleted if I don't subscribe. I've been using the free version of Lightroom mobile for a long time, I don't understand why everything will be deleted? Shouldn't I be able to keep my photos and presets and still not have access to the premium features?