P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[Marti29998700x2s9]

Hola,

Cuando intento hacer el relleno generativo en la versión beta de Photoshop me dice: "Esta función solo la pueden utilizar los usuarios mayores de 18 años. Según su cuenta, todavía no tiene esa edad". 

Pero soy mayor de edad desde hace 12 años... ¿Cómo lo puedo verificar? ¿El hecho de tener una cuenta de estudiante -porque estoy estudiando- ya lo automatiza como que soy menor? 

Gracias,

[John22270748w7kb]

When I click on "Generative Fill" I get this popup. This is incorrect. Is it a bug, or does my account have the wrong DoB? I can't see where DoB is set, or even visible... 

[kevin stohlmeyer]

@Keith23242116exw5 see the post above.

[kevin stohlmeyer]

Hi @Marti29998700x2s9 Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

Hi @John22270748w7kb

Setting your DOB to use Generative Fill
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Mateusz25690158dr6t]

Hello, while using the beta version of the Photoshop application, I receive a message about my age (being under 18 years old) and the inability to access the new features. I can't find any information on my account to verify or confirm my age. However, regular payments are being deducted from my bank card. Thank you in advance for your assistance.

[Marti29998700x2s9]

Gracias, solucionado! 

[Noa30090401l85m]

No puedo utilizar determinadas herramientas porque me dice que soy menor de 18 años y no encuentro dónde cambiár la edad, ya que tengo 40. gracias

[empresshari]

Same exact problem here, greyed out Generative Fill box. There's no way or location I've found anywhere in my Adobe account to enter birthday, I've installed the latest available update in my CC:   Adobe Photoshop Version: 24.6.0 20230524.m.2185 0e7139d arm64

Why is this so difficult? Super disappointing to receive the promos about it but be unable to actually try it. I've quit, logged out of CC, uninstalled, reinstalled, updated and still nothing.

[kevin stohlmeyer]

Hi @empresshari you followed the directions going to Behance?

[empresshari]

Yes, multiple tries, thanks. I already had an account set up and I've searched high and low to enter date of birth, don't see where to do that anywhere and an online search hasn't shown me a specific location to find that? Where is it?

[empresshari]

I should clarify, I can't find anywhere on Behance to enter my date of birth, I already had an account so it didn't prompt me to enter that upon login.

[John22270748w7kb]

Thanks, I did this "Log into Behance with your Adobe ID and enter your Date of Birth." and Photoshop Generative Fill now works without complaining (and I can put my drink down...)

[ProDesignTools]

Jens, please see the Correct Answers pinned near the top of this page. You likely have to make sure that your birth date is in your Adobe account, and confirmed correct.

[kevin stohlmeyer]

@empresshari are you on an Enterprise, Teams or educational account?

[empresshari]

I am an educational account, a teacher, thanks.

[kevin stohlmeyer]

Hi @empresshari have you checked with your Admin for the account to make sure they have not restricted anything?

[kevin stohlmeyer]

Hi @Jis300699454ik1 please read the post below:

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

Hi @Oliver27663693ch84 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[empresshari]

Admin? I'm not sure who that is, I homeschool so it's just me. 

[Carl30091731paxr]

Please tell us if you find a solution. This has been really time consuming, and quite annoying.. 

[jane-e]

@empresshari 

Are you a student who is being homeschooled? Did you purchase directly from Adobe or through an educational institution? There are over 300 replies in this thread and your answer will get lost.

Jane

[Nancy30091271ehh2]

If I want to use the generation fill: a message appears: your account shows that you are not 18 years old

but I am 52 years old, how do I solve this?

[GRUPO EMPRESARIAL FML]

Estoy en la misma situación, no sé como cambiarlo

[blitznmedia]

Currently running a student account. Living in the eu, but all my adobe apps is running in english as i like that best. Button still greyed out for some reason.