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157

P: Generative Fill Button greyed out (age)

Community Beginner ,
May 23, 2023 May 23, 2023

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After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2023 Nov 02, 2023

This issue was fixed with the 24.6 release

 

Status Fixed

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correct answers 2 Pinned Replies

Adobe Employee , May 24, 2023 May 24, 2023

Current known fixes/workarounds for this are listed in this FAQ: 

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Adobe Employee , Jun 06, 2023 Jun 06, 2023

Everyone, if you are having issues with Generative Fill, please download the latest beta: 

Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64

and restart Ps beta and see if this solves this.

 

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Community Expert ,
May 26, 2023 May 26, 2023

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@michellegllrdo 

 

Read the post directly above yours or read through the thread. The answer appears in detail dozens of times. Let us know if you still need help.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

Jane

 

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New Here ,
May 26, 2023 May 26, 2023

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When trying to use the new tools in Photoshop Beta .. I get this message.
How can I change my date of birth?

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Community Expert ,
May 26, 2023 May 26, 2023

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Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

 

from here:

https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

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Community Expert ,
May 26, 2023 May 26, 2023

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Moved from the Photoshop Elements forum to the Photoshop Beta forum.

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Community Expert ,
May 26, 2023 May 26, 2023

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@ahmedbukhari 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

 

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

 

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

 

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post to the primary thread in Photoshop beta


~ Jane

 

 

 

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Community Expert ,
May 26, 2023 May 26, 2023

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@moustafab83320023 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

 

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

 

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

 

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post to the primary thread in Photoshop beta


~ Jane

 

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Community Expert ,
May 26, 2023 May 26, 2023

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@KunSzaboAnnaPhoto @Peru Bob 

 

Merged post and replies with primary thread

 

Jane

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Community Expert ,
May 26, 2023 May 26, 2023

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@Jamie300936766xgc @kevin stohlmeyer @TheDigitalDog 

 

I've merged your post and its replies to the primary thread in Photoshop Beta

 

Jane

 

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New Here ,
May 26, 2023 May 26, 2023

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When I go to do the generative fill it's saying "this feature can only by those 18 and older at this time. Your account shows that you're not yet 18." Any one know how to fix this? And also, I am definitely older than 18. Is there any place in accounts to upload your age? This is for desktop-mac0s. 

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New Here ,
May 26, 2023 May 26, 2023

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I'm in the same boat, I'm 32 and happy to prove it however necessary, but, unless I'm missing something, there is no way of entering my DoB on my account. I've tried on multiple browsers (Chrome/Firefox/Edge) but I cannot find any option to enter my DoB. Nor can I find any way of talking to customer service on any browser.

 

As I say, I could be missing something, but I just want to prove that I'm of legal age and use the cool new AI features, but I can't find any way of doing that.

 

Any help would be appreciated.

 

 

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New Here ,
May 26, 2023 May 26, 2023

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Has anyone gone through this? The new tool in photoshop beta doesn't work because it says I'm under 18 even though I'm not, and I can't see how to change my age in the account setup.

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New Here ,
May 26, 2023 May 26, 2023

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For anyone else who is seeing this issue, I've just been able to set my DoB through Behance.

From what I understand I should have been able to do it through the main Adobe website, but try as I might I couldn't find anything there.

But, when I logged into Behance (something I've never done before) I immediately got a screen asking me to set my DoB, then after I'd done that I could use the new features on Photoshop.

 

Not the most straightforward proces but it worked.

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New Here ,
May 26, 2023 May 26, 2023

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I cannot find the [cursing removed] date of birth thing! I've clicked on Behance and all I get is page after page of people sharing work!

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Community Expert ,
May 26, 2023 May 26, 2023

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@Adriel30096033inzy 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

 

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

 

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

 

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Community Expert ,
May 26, 2023 May 26, 2023

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@michaelt39826754 

 

Here's the part about Adobe Customer Care again. Folks have reported success.

 

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

 

Jane

 

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Community Expert ,
May 26, 2023 May 26, 2023

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@christianm99205656 @Sammy300959425za7 @kevin stohlmeyer @Matt30088145ic38 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

Jane

 

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Community Expert ,
May 26, 2023 May 26, 2023

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@yuribranco 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

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Community Beginner ,
May 26, 2023 May 26, 2023

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I did that for 3 days pulling my hair out, there's no way to get to it. Chat with online support, they were able to help reset it very quickly and it worked. 

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New Here ,
May 26, 2023 May 26, 2023

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Du musst in der Behance seit die Geburtstag schreiben. Suchst Du fur dein profile. Update. Warten ungefahr 15-20 minutes. Fur mich, das war genug.

I know that was really bad German but it’s been a while. Viel Gluck

Sent from my iPhone

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New Here ,
May 26, 2023 May 26, 2023

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I keep getting an error saying I'm unable to use the new feature because I'm not over the age of 18.  I'm 35 years old and have been using Photoshop for years! What on earth? How do I change this so I could use this awesome new AI feature everyone is talking about?

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New Here ,
May 26, 2023 May 26, 2023

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Hello community, I have a problem, I cannot use some photoshop functions because Adobe tells me that I am a minor, but I am really of legal age, how can I configure that? maybe I don't know where to configure it, thank you very much for your answers

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New Here ,
May 26, 2023 May 26, 2023

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joelcastro991_0-1685154337790.png

 

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Explorer ,
May 26, 2023 May 26, 2023

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I have just installed the beta version and wanted to enable the contextual task bar, but it is greyed out.  How do I fix this?

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New Here ,
May 26, 2023 May 26, 2023

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Me too, I don't know what to do

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Give the suggestion here are try and see if it takes care of your issue:

 

https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

 

-Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app

-Log into Behance with your Adobe ID and enter your Date of Birth.

-If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

 

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

 

 

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