P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[jane-e]

@michellegllrdo 

Read the post directly above yours or read through the thread. The answer appears in detail dozens of times. Let us know if you still need help.

https://helpx.adobe.com/photoshop/using/generative-fill.html

Jane

[ahmedbukhari]

When trying to use the new tools in Photoshop Beta .. I get this message.
How can I change my date of birth?

[Peru Bob]

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

from here:

https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

[Peru Bob]

Moved from the Photoshop Elements forum to the Photoshop Beta forum.

[jane-e]

@ahmedbukhari 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

[jane-e]

@moustafab83320023 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

[jane-e]

@KunSzaboAnnaPhoto @Peru Bob 

Merged post and replies with primary thread

Jane

[jane-e]

@Jamie300936766xgc @kevin stohlmeyer @TheDigitalDog 

I've merged your post and its replies to the primary thread in Photoshop Beta

Jane

[Adriel30096033inzy]

When I go to do the generative fill it's saying "this feature can only by those 18 and older at this time. Your account shows that you're not yet 18." Any one know how to fix this? And also, I am definitely older than 18. Is there any place in accounts to upload your age? This is for desktop-mac0s. 

[Sammy300959425za7]

I'm in the same boat, I'm 32 and happy to prove it however necessary, but, unless I'm missing something, there is no way of entering my DoB on my account. I've tried on multiple browsers (Chrome/Firefox/Edge) but I cannot find any option to enter my DoB. Nor can I find any way of talking to customer service on any browser.

As I say, I could be missing something, but I just want to prove that I'm of legal age and use the cool new AI features, but I can't find any way of doing that.

Any help would be appreciated.

[yuribranco]

Has anyone gone through this? The new tool in photoshop beta doesn't work because it says I'm under 18 even though I'm not, and I can't see how to change my age in the account setup.

[Sammy300959425za7]

For anyone else who is seeing this issue, I've just been able to set my DoB through Behance.

From what I understand I should have been able to do it through the main Adobe website, but try as I might I couldn't find anything there.

But, when I logged into Behance (something I've never done before) I immediately got a screen asking me to set my DoB, then after I'd done that I could use the new features on Photoshop.

Not the most straightforward proces but it worked.

[michaelt39826754]

I cannot find the [cursing removed] date of birth thing! I've clicked on Behance and all I get is page after page of people sharing work!

[jane-e]

@Adriel30096033inzy 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

[jane-e]

@michaelt39826754 

Here's the part about Adobe Customer Care again. Folks have reported success.

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

Jane

[jane-e]

@christianm99205656 @Sammy300959425za7 @kevin stohlmeyer @Matt30088145ic38 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

Jane

[jane-e]

@yuribranco 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

[empresshari]

I did that for 3 days pulling my hair out, there's no way to get to it. Chat with online support, they were able to help reset it very quickly and it worked. 

[Glenn5D3E]

Du musst in der Behance seit die Geburtstag schreiben. Suchst Du fur dein profile. Update. Warten ungefahr 15-20 minutes. Fur mich, das war genug.

I know that was really bad German but it’s been a while. Viel Gluck

Sent from my iPhone

[Mayra300965462cg2]

I keep getting an error saying I'm unable to use the new feature because I'm not over the age of 18.  I'm 35 years old and have been using Photoshop for years! What on earth? How do I change this so I could use this awesome new AI feature everyone is talking about?

[joelcastro991]

Hello community, I have a problem, I cannot use some photoshop functions because Adobe tells me that I am a minor, but I am really of legal age, how can I configure that? maybe I don't know where to configure it, thank you very much for your answers

[joelcastro991]

[photogal11]

I have just installed the beta version and wanted to enable the contextual task bar, but it is greyed out.  How do I fix this?

[Erick300969351cen]

Me too, I don't know what to do

[Pattie-F]

Give the suggestion here are try and see if it takes care of your issue:

https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

-Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app

-Log into Behance with your Adobe ID and enter your Date of Birth.

-If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.