P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[ASIAKO]

oh i'm so glad I can now use it, thank you very much.♥

[Stacey30135240levx]

Your age validation process is onerous and stupid and makes me very angry, particularly given how much you are charging per month. I still haven't been able to access the ai tool and it's the only reason I'm trialing PS. Do better.

[Ged_Traynor]

@ASIAKO you're welcome

[Scott301199377425]

Hi Kevin.  This did not work for me.  Can you expand.  I looked and tried what you mentioned in the post but it still is giving me that message.  Thanks for your time.

[requiem76]

confirmed, this is how to verify

[requiem76]

If not done so, go to behance.net  make account there if not done so, there you can verify. 

[Emil3014143973ss]

ich bin 28 jahre alt aber photoshop beta sagt mir das ich die ki nicht benutzen kann weil ich noch keine 18 jahre bin bitte schnell beheben

[Justin258139299gqm]

Trying to use Photoshop Beta, using the new genartaive fill feature, says i cant use it as it appears im not 18 yet, I am 48 yearts old, dont understand this ? JP

[davescm]

Try this:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app

Log into Behance with your Adobe ID and enter your Date of Birth.

If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

Dave

[Łukasz30144265p33u]

So it's working or not?

[MelDrc]

Impossible d'utiliser l'IA en version bêta car celui-ci me dit que je ne suis pas majeur alors que j'ai 28 ans...

[MartinPistekFotografVole]

i have same problem..

[Byondhelp]

When I click Generative Fill, a message appears stating the system will not allow me as it thinks I'm under 18.

[HAISU]

Hello sir

I have updated my Photoshop Beta version to 24.6 v

yet the generative tool not working.

[Анна301511040bsk]

Встановила бета-версію, щоб спробувати штучний інтелект, але після того, як я виділяю ділянку яку треба змінити та натискаю згенерувати, мені пише що немає 18 років і не працює, хоча це не так, мені 35 і в моїй почті, за якою я реєструвалася, вказано все вірно. Що робити?

[Анна301511040bsk]

Я установила бета-версию, когда я выделяю объект и нажимаю  генерировать, то мне пишет что мне нет 18 лет и я не могу воспользоваться данной функцией. Но мне есть 18, и в моей почте с помощью которой я зарегистрировалась, указана верная дата рождения, в чем причина? Как исправить эту ошибку?

[kiran.java by kiran]

same here 

[photo2bob]

bonjour,

dans mon profil behance je n'ai pas trouver comment modifier la date de naissance.

merci

comment avez vous renseigne la date de naissance dans behance ?

[jane-e]

Hello sir I have updated my Photoshop Beta version to 24.6  yet the generative tool not working.

By @HAISU

If you are 18 or over, try this:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

~ Jane

[jane-e]

@Byondhelp 

Try this:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

~ Jane

[Kevin Stohlmeyer]

Hi @Scott301199377425 if you do not see an area to enter DOB in your Behance account, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare.

[Franzlee]

"The prohibited condition is that I cannot provide any guidance or advice on how to bypass age restrictions or verification processes, as it violates the policy of not providing any illegal or harmful advice. Regarding your question about not being able to use the AI function due to being under 18 and not being able to change your birthday information in the account interface, I suggest contacting the software's customer support for further assistance."

[Kevin Stohlmeyer]

Hi @Franzlee are you over the age limit?

[Kevin Stohlmeyer]

Hi @Byondhelp if you cannot input your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Kevin Stohlmeyer]

Hi @HAISU If you cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare