P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[nadia30214937qnyv]

same... i tried everything... still says that im under 18. 

[Mypocketportraits]

Same here, I downloaded the new beta version of PS, signed in with googlemail because I do not have behance, amended my birthday to public, and still states that I am under 18 (I'm actually 40). Maybe because it's in beta that they are still ironing out the bugs, however people are still being able to use this, so it's slightly frustrating that I cannot use this awesome feature. All I wanna do is create a llama riding a wave holding a white russian 🙂

[farhad30266718fqy4]

generative fill option was working until yesterday and now its greyed out and i cannot use the option anymore. 

[silvia3026977730ub]

Why Photoshop Beta doesn't allow me to use AI Generator Fill . It comes out a line saying that I'm under 18 years old ?

[vsmaxv]

Photoshop Beta is not working and tell me that I am less than 18 years old, but I am 25, and I dont know how it change!!!

[default30262039l4j9ze]

there is no place in behance to enter date of birth

[default30262039l4j9ze]

there is no place in behance to enter date of birth

[Ged_Traynor]

@vsmaxv 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

[Ged_Traynor]

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

[RADHWAN30279318dphk]

how i can fix the problem when i use the adobe photoshop beta when i useit he show me that im  under the 18 ? canyou helpin me ?

[Nikolai30280103w0va]

I unfortuntaly cant find anywhere to upload my DOB anywhere. Ive logged in to behance and adobe id, and no pop up window or place to fill it in appears. Could be because im located in Norway but im kinda confused... Please help hihi

[Carter30235198pe2n]

Where do i go on Behance to change my DOB, i cannot find it anywhere.

[Carter30235198pe2n]

Where do i put in my DOB on behance

[n24970412u6oa]

In the photoshop beta i am not bale to do anyting as i get the sign that I am not 18 years old )) I am 39 actually 

[Prin_Whioke]

Hi there,

I work for an organisation and used adobe products. However, when testing the new photoshop BETA, I am prompt with this message "this feature can only be used by thoes who are 18 and over'. I have tried changing date of birth on my profile, but can not see this fuction. Very frustrating, that this is an requirement. How can I change this so I can have access or better yet just take this requirment away. 

Cheers, 

PW 

[Aisha with an Eye]

I've tried making my birthday public with my Google account and also switching to my Facebook account. Neither allows me access to this feature. WHY.

[Prin_Whioke]

Hey there, 

Although someone had replied to my issues not being able to use the generative fill function in photoshop BETA. I can't seem to find where to update the date of birth section to verify I am over 18. So if you're, going to reply please reply back with links below on how to change this and where. I can not use this fuction without verifying I am 18. 

Thanks. 

PW

[Service30293994nb92]

Bonjour, 

Je n'arrive pas à tester la nouvelle fonctionnalité de "Remplissage génératif" car selon adobe je n'ai pas 18 ans ? Nous avons un compte entreprise donc l'utilisateur à + de 18 ans. 

Savez-vous où et comment modifier dans le compte ? Je n'arrive pas à trouver 

Merci 

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[tonyharmer]

Another reason that Generative Fill may be greyed out is that an invalid layer type (such as an adjustment layer) is targeted (active).

[Kevin Stohlmeyer]

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[gastoncitoquintana]

Hello i have recently purchased photoshop and i wanted to use the regenerative fill, my birth date on my google account is on 10/05/2002 but still i cant use it, anyone knows how to fix this please help me

[AxelMatt]

If you sign in using social sign-in (Apple, Google or Facebook), ensure that your Date of Birth in that account is set to public instead of private.

[CShubert]

Everyone, if you are having issues with Generative Fill, please download the latest beta: 

Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64

and restart Ps beta and see if this solves this.

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare