/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13866485#M4314Jun 14, 2023
Jun 14, 2023
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I first logged into Behance in 2018 so can't remember if it asked for a date of birth. However the option to add a date of birth to my profile is not there. I'm worried that if this is happening in beta it may carry over to the main prog.
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13866517#M4316Jun 14, 2023
Jun 14, 2023
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I have followed the procedure. I actually followed the procedure a while back with no luck. I do not sign into my account using a social account, only my adobe account and I have updated the beta with every release in the hope that this would fix it. Alas it has not and I can't find an option to enter my DOB! But thankyou for the advice, I see a lot of people are having the problem, hence my concerns.
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13872382#M4489Jun 17, 2023
Jun 17, 2023
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I selected the part on my picture that i want to generate in but still, the button for it to acutally generate is greyed out. If the issues is already resolved please report back with the fix. I tried everything i could imagine.
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13873169#M4488Jun 17, 2023
Jun 17, 2023
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Generative Fill button is not available. I tried to close and re-open photoshop beta and tried to open another image but generative fill button is gray and not clickable.
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13874812#M4528Jun 18, 2023
Jun 18, 2023
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You have posted in the Photoshop Elements forum. Take a look at this post in the Photoshop Beta forum. It should answer your question. But if it doesn't, I am moving your post to the correct discussion forum.
Why is the Generative Fill button not available? If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following: • Log into Behance with your Adobe ID and enter your Date of Birth. • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services". Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill. https://helpx.adobe.com/photoshop/using/generative-fill.html
Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13876153#M4529Jun 19, 2023
Jun 19, 2023
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Why is the Generative Fill button not available? If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following: • Log into Behance with your Adobe ID and enter your Date of Birth. • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services". Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill. https://helpx.adobe.com/photoshop/using/generative-fill.html
Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13879566#M4600Jun 20, 2023
Jun 20, 2023
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I am trying to use Photoshop beta, the second I try to use the AI tool it comes up with an error saying I am under 18. I am 30, and under my user account I can find no fields where I can change my DOB, I have looked through everything.
When I click on the support 'speak to a real person' button, it simply redirects to the top of the page and I end up in an infinite loop.
Just as an update as I have been trying to get help on the problem of Generative Fill being blocked due to age, this time I went through twitter and got a reply back straight away telling me that my date of birth is not correct and was then passed to support. I then went through the exact actions as have been repeated on this thread many times to no avail. They then said they would change my DOB to the correct one and that this would take 2-4 hrs. They contacted me to see if things were corrected, but alas 12hrs later I still am 'under age'. I strongly believe the problem to be with Behance. This is where I am at the moment. I am not complaining as this is a Beta and this is what Beta's a for ironing out problems but I really hjope this is cleared up before official launch. (As a side note in this day where cyber security is important I find being told that my DOB in Google profile should be made public in order to log into another program frankly astonishing).
For me, it's even weirder, I can use the generative fill just fine on my PC desktop but it's now greyed out on my Mac laptop. It used to work on my Mac laptop too before. There is no where in my Behance profile where I can enter my DOB so I guess I'll just wait until it's not beta anymore to use it on my Mac...
Hi Cory, thank you! I already did that without results.
But I just found out that it was because of my firewall! I just tried to deactivate it and restarted Photoshop, then it worked. I took a closer look at my firewall rules and found the culprit one and deleted it. Now it works fine even with the firewall turned on.
To sum it up, for people having the same problem, maybe try to deactivate your firewall temporarily and restart Photoshop, if the generative fill then works it means that there is a rule in your firewall that prevents the generative fill to connect to the internet.
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