P: Photoshop Beta Generate Image only produces a black images.

[Fede_OK]

Hello everybody

So, the latest Photoshop Beta 25.9 m.2603 update which introduced the Generate Image and Reference Image features is not working for me. I'm on Windows 10 and a high-end PC by the way.

Whenever I use the Generate Image feature, I get a black layer as a result.

No matter what options I choose or what the prompt is.

Even if I choose no options at all.

It simply doesn't work. I just get 3 black options to choose from (see attached screenshot).

Needs to be fixed asap.

Thank you.

[Fede_OK]

Oh... That's terrible news.

I'm completely against going from Windows 10 to Windows 11. But maybe that could be the solution?.

[rpandita]

Hi @Fede_OK 

I have sent you a message.

Can you please check your inbox?

Regards

Rohit

[Fede_OK]

Just replied to you, mate.

Thanks.

[Color T]

Good afternoon. I have the same problem in Photoshop Beta. Was any solution finally found?

[Agrita Jain]

@Color T sorry about the issue.

Could you please share the following details :

1. Can you use the generative fill/generative Expand feature on the same build ?
2. Do you have any network firewall by any chance?
3.  Please share a psd file for the issue.
4. Also, can you use the text to image feature from browser on firefly.adobe.com . 
5.  Frequency of this issue.

We would also like to connect with you for the issue, so that we can collect more logs and understand the scenario.

We are working to resolve the issue, thanks for the support.

Regards,

Agrita Jain

[Fede_OK]

Hi @Color T 

Have you been able to fix this?

[Fede_OK]

I still need assistance regarding this.

Can anyone please contact me so me can schedule a meeting?.

I might just cancel my Adobe subscription otherwise because what's the point, really.

[CShubert]

@Fede_OK happy to try to see what is up.  A couple things first to make sure we are all on the same page:

1. Do you have this issue with the latest Ps beta: Adobe Photoshop Version: 25.11.0 20240706.m.2689 a56b6d6 arm64

2. Do you have the same issue with the latest Ps release version: Adobe Photoshop Version: 25.9.1 20240610.r.626 e3aae35 arm64

Thanks,

Cory - Photoshop Product Manager

[Fede_OK]

Yes, I updated the Beta today.

The same exact problems.

Nothing has changed even after the numerous updates Adobe released since I first created this thread.

[CShubert]

@Fede_OK check your email.

Thanks,

Cory - Photoshop Product Manager

[olehd16178664]

Hi guys!
I have the same problem in Photoshop 25.11
Was any solution finally found?

[olehd16178664]

Could it be related to network access settings or the video card's properties?

[CShubert]

@olehd16178664 do you see the same thing with Adobe Photoshop Version: 25.12.0 20240722.m.2708 7e0e5ce arm64 that was released today?

Thanks,

Cory - Photoshop Product Manager

[olehd16178664]

Sorry @CShubert, but my Creative Cloud only offered me version 25.11 -

[CShubert]

@olehd16178664 if you click on the text that says Check for Update, that will go out and pull in the latest. You can also try logging out of CCD and then back in, sometimes depending on region/location things take a bit longer...

Let us know if you are able to see the new Ps beta.

Thanks,

Cory - Photoshop Product Manager

[olehd16178664]

No, @CShubert, unfortunately, even after rebooting and “Check for updates,” the CCD still only offers version 25.11
Perhaps somewhere the ability to see beta versions of Photoshop is disabled?

What’s interesting is that on my home computer, the same Photoshop version 25.11 works great.
And the "Generate Image" function works correctly.
The problem is only on a work computer in the office.
Differences in corporate network access settings
or computer configuration (video card? drivers?)

[olehd16178664]

Hey @CShubert , It looks like I have discovered the source of the problem 🙂

I took your advice (above) and launched Photoshop without third-party plugins (it was Eye Candy 7) - and “Generate Image” works correctly!
But it's a bit sad because the Eye Candy 7 plugins are very useful and I use them periodically.... (

[CShubert]

Thank you for letting us know @olehd16178664 about the Eye Candy plugin issue... since Ps beta does not support third party plugins, it is up to the developer to update their apps and most will not do that for betas, but it would be interesting to know if the Ps release version has this issue or not... if so, then it might be good to reach out to them to see what their update plans are.

Glad to hear you are back up with Ps beta though.

Thanks,

Cory - Photoshop Product Manager

[olehd16178664]

Thank You, @CShubert ! 🙂

[Fede_OK]

Hey Cory

Is there any way to have the Photoshop Final/Retail version load WITHOUT any of my custom installed plugins but have the Beta version load with them? Or viceversa?.

[CShubert]

Hi @Fede_OK 

Each app, Ps and Ps beta have seperate Plugins folders which are unique to each app... BUT, your 3rd party plugins are available to both apps via your CCD app.

So, if you launch Ps and hold the Shift key, you will not load any 3rd party apps.  If you open Ps beta, all plugins will load as normal if you do NOT hold the Sift key.

Thanks,

Cory - Photoshop Product Manager

[Fede_OK]

I wanted to update this:
I'm still having the same problem, with both Photoshop versions (Beta and Retail). Both up-to-date.

I even upgraded my Windows 10 version to the latest one.

I tried launching Photoshop (both versions) without plugins.

I don't know what else to do.

[bernd_0449]

It may not help the original questioner, but it may be useful for other users.

In my case, the current version 26.0 caused exactly the same three black image frames (I had never tried Image AI with the previous versions!). After many attempts, I found out that the file format plug-in ‘SuperPNG.8bi’ from 2014 was causing the conflict with Firefly. Since Flux produces PNG files, Photoshop may be rendering in the same format and failing with two PNG formats installed at the same time. After removing ‘SuperPNG.8bi’ everything works fine now!

[CShubert]

@bernd_0449 are you talking about a third party plugin? This one perhaps:
https://fnordware.blogspot.com/2014/06/superpng-25.html

Ps beta does not support third party plugins so if this is the case it would be up to the maker of this plugin to update or test for this issue.

It is curious that you also saw the three black returns of a AI generation, but not sure they are related.  Does this plugin work with Ps release version without issue?

Thanks,

Cory - Photoshop Product Manager

[Fede_OK]

I do have that SuperPNG Plugin as well.

I'll try to remove it now and report back.

The strange thing is though, I've launched both PS versions using the Shift key trick you mentioned in this thread so that it launches without any Third Party Plugins, plenty of times, and I've always gotten the same results when using Generate Image (black results).