P: Photoshop Beta Startup Error (0xc0000142)

[reimundl1594886]

.

The program starts with an error message and then shuts down.

[kglad]

@Donald370576064kh5 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[jane-e]

@Donald370576064kh5 

The Photoshop "ecosystem" does not use UserVoice. For Photoshop Beta the correct way to make a feature request is to start a new post and select "Ideas" for the Conversation type.

When you say "Photoshop doesn't run", are you talking about the Released version or the Beta? If it's the released version, then you can run earlier versions of Photoshop until you can upgrade your hardware and OS.

Jane

[peter.s.-slovakia]

@jane-e 

but we can't get into photoshop because it won't let us in because of error messages and we can just close it.
I don't care about ecosystems

[jane-e]

@peter.s.-slovakia wrote:

but we can't get into photoshop because it won't let us in because of error messages and we can just close it.
I don't care about ecosystems

According to the Pinned Reply (top of the page) from an employee, it's not the messages themselves that won't let you run Photoshop. Instead it's that you have a computer with a CPU that does not have the AVX2 instruction set. Here's a screenshot of the pinned reply if you didn't see it.

It appears that you responded to a reply I made specifically to @Donald370576064kh5 who wrote:

"Please return support for the old processors"

• An earlier post from another Community Expert had sent him to UserVoice. Following those links would send Donald on a wild goose chase. Posting to Ideas is the correct place for his request.

• The term Photoshop Ecosystem was created by the Photoshop team for the forum that includes Photoshop for Desktop, Web, iPad, etc. It's okay if you don't care about it.
  
• I'm aware that some folks cannot open Photoshop Beta, but don't know if that applies to the Released version for @Donald370576064kh5 . Photoshop and Photoshop Beta are two different applications. Donald said "Photoshop won't run" and I asked him to clarify.

I'm sorry that my reply to Donald struck a chord with you. My apologies for that.

Jane

Forum volunteer

[Jon5FE2]

I now cant open anything from Bridge when I have specified Adobe Photoshop (NOT Beta) as the prog to use.  So I'm paying for these things now (Bridge) but am unable to use them!

[clemson70@gmail.com]

I am running Windows 10 and have Lightroom Classic and Photoshop 2024 installed as well as Photophotoshop Beta. A few weeks ago, I tried to open Photoshop Beta and was given not following error message:  0xc0000142.  I had previous to this point been working just fine.  What is wrong and what can be done?

[Jon5FE2]

I now discover that in Bridge (Beta OR "normal") I cant open images even if I have designated PS 2024 (not BETA) as the prog to open to.   So now I cant use PS Beta, Bridge Beta or Bridge 

[jjgallegos]

@Jon5FE2 I've had similar problems after I updated PS Beta to 25.10. My fix has been to uninstall the released version  PS 25.7 and Bridge. Then turn off the computer for a few minutes. Power up and re-install PS 25.7 and Bridge and you should be able to bring up your images from Bridge. It's worked for me several times.

[Ged_Traynor]

@Victor37470193tz5n it's a known issue with the Beta version

https://community.adobe.com/t5/photoshop-beta-bugs/photoshop-beta-startup-error-0xc0000142/idi-p/145...

[Noel.Carboni]

Today's (5/20) Photoshop Beta distribution, 25.10 20240519.m.2625, should fix the code 0xc0000142 issue for you, as we have restored the ability to run Photoshop on a non-AVX2-equipped machine.

If you still have any issues starting Photoshop once you've installed today's Beta, please let us know more detail about your computer system.

[Jon5FE2]

Havent received todays update yet, but will be sure to try it out right away when its availab;e

[NoloSQ]

Updated and opened Photoshop Beta, we will see how its development is going with some images. Greetings

[Noel.Carboni]

You can sometimes speed things along by choosing "Help >> Check for Updates" in the Creative Cloud Desktop application.

[Reese37375582c8ry]

Nice. I updated the newest version (25.10). It worked, guys. Thanks, adoube team

[webstyle1]

It works now!

[Tjeerd66]

Is there a way to get rid of this "Time to update" screen (see beneath)?
As you can see it's blocking part of my tools.

I've had to go back to 25.8.0 because of the 0xc0000142 error!
Maybe it has something to do with the latest Win10 updates?

[Jon5FE2]

Applied the new update and I'm able to open PS Beta now thanks 

[graceful_Swirl98A2]

io seguito ad avere errore nell'avvio della versione beta.

queste le caratteristiche del mio computer

Intel Xeon E5620 @ 2.40GHz 45 °C Westmere-EP 32nm Technology Intel Xeon E5620 @ 2.40GHz 47 °C Westmere-EP 32nm Technology RAM 24,0GB Triple-Channel DDR3 @ 533MHz (7-7-7-19) Motherboard LENOVO Lenovo (1366-pin LGA) 23 °C Graphics S22E390 (1920x1080@60Hz) DELL S2421HS (1920x1080@60Hz) 4095MB NVIDIA T600 (Dell) 42 °C Storage 2794GB Hitachi HUS724030ALE641 (SATA ) 33 °C 223GB KINGSTON SA400S37240G (SATA-2 (SSD)) 34 °C

[fashionable_hands15A8]

The latest update fixed the error and the program runs flawlessly. Thanks @Noel.Carboni 

[Tjeerd66]

Just installed the latest version, but unfortunately the same problem.
Going back to 25.8 again.

Systeminfo:
Adobe Photoshop-versie: 25.8.0 20240411.m.2581 c235e07 x64
Aantal keer gestart: 522
Besturingssysteem: Windows 10 64 bits
Versie: 10 10.0.19045.4412
Systeemarchitectuur: Intel CPU-familie:6, Model:13, Stepping:7 met MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Aantal fysieke processors: 6
Aantal logische processors: 12
Snelheid processor: 3200 MHz
Ingebouwd geheugen: 24490 MB
Beschikbaar geheugen: 15693 MB
Hoeveelheid beschikbaar geheugen voor Photoshop: 18568 MB
Geheugen in gebruik door Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK-versie: 4.0.4
Open Color IO-versie: 2.3.2
C2PA-bibliotheekversie: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL-versie: 1.37.0.8
Informatie Sophia:
- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:70023 variationID:215771
Krijtbord: Uitgeschakeld.
D3D12Warp-renderer: Uitgeschakeld.
Aliaslagen: Uitgeschakeld.
Grootlicht: Ingeschakeld.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Blokgrootte van afbeelding: 1024 kB
Niveaus voor afbeeldingscache: 4
Lettertypevoorvertoning: Normaal
HarfBuzz-versie: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stabiel: Juist
OpenGL API stabiel: Juist
OpenCL API stabiel: Juist
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Radeon RX 570 Series
GPUVendor: AMD
Radeon RX 570 Series UNKNOWN, AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,074 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.0
Windows required feature level: 12.0
Windows has required feature level: 1
Scherm: 1
Grenzen weergeven: (0, 0) -> (1920, 1080)
Weergaveschaal: 1
Weergavetype: SDR

[David_Cuesta_R]

¿Se supone que ya está solventado el error con una nueva actualización de la Beta?

Sigo viendo que la última versión es la 15.10, que me he descargado (por quinta vez) y con la que me sigue apareciendo el mismo eror de hace mes y medio.

Sigue sin correr en mi PC W10, 16Gb RAM, Procesador Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz y Gráfica NVIDIA GeForce GTX 1650 (4,0 GB).

[AlexDSBR]

Finalmente funcionou!!! Fiquei feliz que todo nosso esforço valeu a pena, é pra isso que participamos do Beta certo? Para ajudar

Valeu!!! 

Mas eu realmente inveti em um PC novo,  isso tudo me fez ver como eu estava "PARADO" no tempo

Serviu para me motivar a melhorar!!

Valeuuu vamos em frente

[webstyle1]

@Tjeerd66 I had the same issue. After I went to Help/Check for Updates in the Creative Cloud app, it showed that an update for Photoshop beta was avaible. I downloaded again an it worked finally

[paolo31764324gp4i]

adesso è ok finalmente

[Tjeerd66]

@webstyle1 
I also did that, but it didn't work for me.
Maybe I'll try it tomorrow again after a cold boot.