Pop-up in PS Beta

Report · Jun 28, 2023

I installed PS Beta a few weeks ago and, up until today, I am loving it. Now I am getting a small pop-up in the upper right corner with the message “Time to Update! It has been 5 weeks since this pre-release build was released. Please install the latest build via Creative Cloud to stay up-to-date with features and fixes.” Then there is this link See Release Announcements Online which takes me to https://www.adobe.com/au/

I want to get rid of this pop-up because it is on top of my layers (etc) palettes. I don’t know what to do with this pop-up. I close PS Beta and then open it again and there is it w few seconds after I open a file. I restarted my Mac (Ventura 13.3.1) and it still appeared. How do I make it go away?

Report · Jun 28, 2023

Hi @Redhartotter please open your CCD app and click on updates available and download the latest version of Ps beta, should be: Adobe Photoshop Version: 25.0.0 20230820.m.2296 c61c3a5 x64

Report · Jun 28, 2023

Thanks for your speedy reply Cory. According to the CCD app my Photoshop Beta is up to date.

If I have PS Beta open but I'm not using it the pop up is still visible even though PS Beta is not. Should I reinstall PS Beta?

Many thanks, Heather

Report · Jul 02, 2023

Thanks. Will do. Appreciate your help.

Report · Aug 22, 2023

Hi @CShubert,

I am having the same issue with PS Beta. The app is fully up to date but I keep getting the pop up message prompting me to install the latest Prerelease build via CC. I am unable to use the generative AI fill function as a result. Do you have any suggestions?

thank you.

Report · Aug 22, 2023

@Donald318264132w5p

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Report · Aug 22, 2023

Adobe Photoshop Version: 24.7.0 20230718.m.2245 afb5f03 x64

Number of Launches: 3

Operating System: Mac OS 13.5.0

System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 2400 MHz

Built-in memory: 65536 MB

Free memory: 38028 MB

Memory available to Photoshop: 60262 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 7.1.5

SAM SDK Version: 4.1.4

ACP.local Status:

- SDK Version: 3.2.0.1

- Core Sync Status: Reachable and compatible

- Core Sync Running: 6.5.3.1

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.0

Content Credential Helper Version: 0.5.3

Precise Color Management for HDR Display: Disabled.

Manta Canvas: Enabled.

Alias Layers: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

GPUName: AMD Radeon Pro 5600M

GPUVendor: AMD

IsNativeGPUCapable: 1

IsOpenGLGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 8,573 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

High DPI Monitor

Main Display

Display: 2

Display Bounds: top=1080, left=87, bottom=2200, right=1879

High DPI Monitor

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[1 ms]

Start RunAllAPIs

[1 ms]

"/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/sniffer" -baseTimeMS=105896 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230718.m.2245 afb5f03 x64

[1088 ms]

Start sniffer 2023-08-22 14:56:38

# Photoshop Version: Adobe Photoshop 24.7.0 20230718.m.2245 afb5f03 x64

sniffer -baseTimeMS=105896 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230718.m.2245 afb5f03 x64

{476 ms}

Start platform native

# displays: 2

Display 0

Display: 459135287

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (1,920, 1,080)

Dimensions: (3,840 2,160)

Physical size: (598.38 340.77)

Pixel size: (0.155828 0.157764)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=AMD Radeon Pro 5600M index=1)

Display 1

Display: 69734662

Main: FALSE

Built in: TRUE

Stereo: FALSE

Bounds: (87, 1,080) -> (1,879, 2,200)

Dimensions: (3,584 2,240)

Physical size: (344.824 214.702)

Pixel size: (0.0962121 0.0958491)

Dynamic range: (0 1)

Potential dynamic range: (0 2)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=AMD Radeon Pro 5600M index=1)

# devices: 2

Device 0

Name: Intel(R) UHD Graphics 630

Preferred: FALSE

Power Envelope: INTEGRATED

Attachment: EMBEDDED

# attached displays: 0

GPU accessible RAM: 1,610 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 1,610 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: INTEL

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Device 1

Name: AMD Radeon Pro 5600M

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 2

459135287

69734662

GPU accessible RAM: 8,573 MB

VRAM: 8,573 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: AMD

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{844 ms}

Start platform OpenGL

# displays: 2

Display 0

Display: 459135287

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (1,920, 1,080)

Dimensions: (3,840 2,160)

Physical size: (598.38 340.77)

Pixel size: (0.155828 0.157764)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16915970 index=1)

Display 1

Display: 69734662

Main: FALSE

Built in: TRUE

Stereo: FALSE

Bounds: (87, 1,080) -> (1,879, 2,200)

Dimensions: (3,584 2,240)

Physical size: (344.824 214.702)

Pixel size: (0.0962121 0.0958491)

Dynamic range: (0 1)

Potential dynamic range: (0 2)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16915970 index=1)

# devices: 1

Device 0

Name: AMD Radeon Pro 5600M OpenGL Engine

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 2

459135287

69734662

GPU accessible RAM: 8,176 MB

VRAM: 8,176 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 2.1 (2.1 ATI-4.14.1)

Device version: 2.1 (2.1 ATI-4.14.1)

Vendor name: AMD

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

GLSL version: 1.20 (1.20)

CGL ID: 16915970

Display mask: 1984

End platform OpenGL

{882 ms}

Start platform OpenCL

# displays: 0

# devices: 2

Device 0

Name: Intel(R) UHD Graphics 630

Preferred: FALSE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 1,610 MB

VRAM: 1,610 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Jun 23 2023 20:23:49))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: INTEL

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 18 GB / s

Compute score: 68.252

Device name string: Intel(R) UHD Graphics 630

Device vendor string: Intel Inc.

Platform name string: Apple

Platform vendor string: Apple

Device 1

Name: AMD Radeon Pro 5600M Compute Engine

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 8,573 MB

VRAM: 8,573 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Jun 23 2023 20:23:49))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: AMD

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 332 GB / s

Compute score: 2,280.42

Device name string: AMD Radeon Pro 5600M Compute Engine

Device vendor string: AMD

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{1073 ms}

Exit code kExitNormal

End sniffer 2023-08-22 14:56:38

[kStatusNormal, kExitNormal]

[1089 ms]

Finish RunAllAPIs

[6923 ms]

Start GetSnifferResult

[6923 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 90960007604077522896

GUIDBucket:

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: /Applications/Adobe Photoshop (Beta)/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 931.5G, 49.2G free

Required Plugins folder: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop (Beta)/Plug-ins/

Installed components:

dvametadata.framework dvametadata 23.0.0.0

AdobeXMPScript.framework AdobeXMPScript 79.a8d475349 79.a8d475349

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 14.0.04ee3a5

ICUConverter.framework ICUConverter 14.0.04ee3a5

AdobeCrashReporter.framework AdobeCrashReporter 12.3.0.202306101359_a08c93e

boost_system.framework boost_system 23.0.0.0

AdobeACE.framework AdobeACE 6.0.1 79.27b150cfb6.

dvanet.framework dvanet 23.0.0.0

AdobeOwl.framework AdobeOwl

mediacoreif.framework mediacoreif 23.0.0.0

dvascripting.framework dvascripting 23.0.0.0

dvaappsupport.framework dvaappsupport 23.0.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5.

AIDE.framework AIDE 5.4.0 79.8b163e26

boost_chrono.framework boost_chrono 23.0.0.0

dynamiclink.framework dynamiclink 23.0.0.0

dvaaccelerate.framework dvaaccelerate 23.0.0.0

dvametadataUI.framework dvametadataUI 23.0.0.0

AdobeARE.framework AdobeARE 3.0.0 79.625377

AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377

ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5

boost_filesystem.framework boost_filesystem 23.0.0.0

AdobeBIB.framework AdobeBIB 4.0.0 79.27b150cfb6.

AdobeXMPFiles.framework AdobeXMPFiles 79.a8d475349 79.a8d475349

AdobeLinguistic.framework 14.5.0.32668ad

dvaplayer.framework dvaplayer 23.0.0.0

filterport.framework filterport 27.1.0.170

PlugPlugOwl.framework PlugPlugOwl 11.5.2.130

libzip.framework libzip 23.0.0.0

AdobeAGM.framework AdobeAGM 7.1.0 79.27b150cfb6.

AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER"

AdobePDFL.framework AdobePDFL 17.0.0 79 . 49d0f7fa

dvavulcansupport.framework dvavulcansupport 23.0.0.0

dvacore.framework dvacore 23.0.0.0

aiport.framework aiport 27.1.0.170

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5.

dvatransport.framework dvatransport 23.0.0.0

AdobeXMP.framework AdobeXMPCore 79.a8d475349 79.a8d475349

AdobeJP2K.framework AdobeJP2K 4.0.0 79.6dcde51

dvaaudiodevice.framework dvaaudiodevice 23.0.0.0

LogSession.framework LogSession 8.2.0.16

dvaaudiodsp.framework dvaaudiodsp 23.0.0.0

PlugPlugExternalObject.framework 11.5.2.130

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.8567dec.

dvametadataapi.framework dvametadataapi 23.0.0.0

WRServices.framework WRServices 17.5.1 17.5.1.0

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.27b150cfb6.

boost_threads.framework boost_threads 23.0.0.0

CloudAILib.framework CloudAILib 27.1.0.170

SPBasic.framework SPBasic 27.1.0.170

AdobeCoolType.framework AdobeCoolType 8.3.0 79.27b150cfb6.

boost_regex.framework boost_regex 23.0.0.0

dvamediatypes.framework dvamediatypes 23.0.0.0

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 23.0.0.0

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.52792 79.fb3b9dfa

dvaui.framework dvaui 23.0.0.0

MacMemory.framework MacMemory 27.1.0.170

AILib.framework AILib 27.1.0.170

ICUData.framework ICUData 14.0.04ee3a5

dvamarshal.framework dvamarshal 23.0.0.0

aifm.framework aifm 27.1.0.170

Unified Extensibility Platform uxp-7.1.0-11-16f02e5

UPIC 2.6.0

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.7.0.42 - from the file "Required Folder"

CDO: 1.141.0

CmdN: 1.18.8

CDP: 1.165.0

Projects: 1.7.0

Loaded at: 276 ms - launch time impact: 3526 ms

ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"

Loaded at: 7409 ms - launch time impact: 0 ms

Beta Feedback (Prepared) 1.15.1.0 - from the file "Required Folder"

CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"

Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

Loaded at: 281 ms - launch time impact: 0 ms

Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"

Loaded at: 284 ms - launch time impact: 0 ms

Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"

Loaded at: 6966 ms - launch time impact: 1 ms

CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/"

CAPTURE: 2.0.41 STOCK: 4.0.2

Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"

Loaded at: 7410 ms - launch time impact: 0 ms

Photoshop Adjustments Panel (Loaded) 1.29.17.0 - from the file "Required Folder"

Loaded at: 7411 ms - launch time impact: 0 ms

Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"

Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"

Loaded at: 7412 ms - launch time impact: 0 ms

Photoshop In App Messaging (Loaded) 4.2.3.0 - from the file "Required Folder"

Loaded at: 7412 ms - launch time impact: 0 ms

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

IC popup message (Loaded) 1.0.0.0

Loaded at: 6946 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 6947 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2306.76.0.24 - from the file "Required Folder"

Loaded at: 7419 ms - launch time impact: 0 ms

Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"

Scan time: 0 ms - entries: 38

Extensions:

Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/index.html”

Pantone Connect 1.0.7 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/index.html”

com.pantone.v1.1.auth 1.0.7 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/auth.html”

com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/stock-panel-licensing/index.html”

com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/capture/capture.html”

Export As 4.8.15 - from the file “/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/manager.html”

Installed TWAIN devices: NONE

Report · Aug 22, 2023

Thank you for your sysinfo @Donald318264132w5p based on it, you do not have the latest Ps beta, ( Adobe Photoshop Version: 24.7.0 20230718.m.2245 afb5f03 x64 ) which is:
Adobe Photoshop Version: 25.0.0 20230820.m.2296 c61c3a5 x64

If you do not see the update, try logging out and back to your CCD app, then click applications and then check for updates and see if you get the notice that there is one.

Report · Aug 22, 2023

@Donald318264132w5p looking up your account, we do not see a Ps subscription, do you have another email/Adobe ID you use other than the one you are posting under here? If you do, be sure to sign in under that Adobe ID.

Report · Aug 22, 2023

Yes, it's [personal information removed as per forum guidelines]

Report · Aug 22, 2023

Thank you @Donald318264132w5p it seems you have an Enterprise account, it is possible your IT Admin is blocking the update:

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

Report · Jul 02, 2023

I just found a solution that worked on Reddit courtesy of sshrmr:

There's a solution to get rid of the sign on macOS:

create an empty document
choose Quick Selection Tool and click Select Subject button
"Couldn’t find a subject to select" popup will appear
drag this popup on top of the "Time to Update" popup and click ok
both popups disappear - profit 🙂

Repeat this after every re-launch

Report · Jul 03, 2023

That worked. Thanks!

Report · Sep 11, 2023

My goodness, genius! It worked! I was trying to escape from that message for weeks! Thank you!

Report · Oct 17, 2023

Many thanks!!!! It worked 👌

Report · Aug 22, 2023

Thanks to all responders. Solution found.

Pop-up in PS Beta

3 Correct answers