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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

Participant
June 20, 2023

VERY PROBLEM!!!!!!! FIX THIS!!!!!

Participant
June 20, 2023

Other than downgrading, there's no other way I've seen it work. 24.4.1 is no problem.

Participant
June 20, 2023

Sehr lästig

Jqqerry
JqqerryAuthor
Inspiring
June 20, 2023

@janemii I would have thought lightly that this 24.5 version was broken in optimization if it looked like the mouse cursor was cut off, or the hand tool was cut off, but this is a weird and serious bug.

@Do30603781w1ec The systems I tested also had this bug 100% regardless of Ryzen and Intel. It's not a problem with computer specifications, it's a problem unique to 24.5. There's nothing wrong with your computer.

@Box31 Thanks for vote.

Participant
June 20, 2023

Vote! Same issue for me

Participant
June 20, 2023

That bug also occurs in my system. I suspect Photoshop because my computer is not bad. (RYZEN5600X / 3070RTX)

Known Participant
June 20, 2023

At first, I thought my computer had a virus, so I turned on the anti-virus first... lol 😃 This is annoying

Inspiring
June 1, 2023

I upgraded to 24.5 yesterday and immediately started experiencing a problem where when I press the keys for pan, or zoom, they stick and won't let go.  They won't let go until I actually click the mouse.  I reset my Photoshop preferences to default but that did not solve the problem.  So I uninstalled the latest version and went back to 24.1.

Participating Frequently
June 5, 2023

Ditto. Any solution?