P: Can't detect GPU

[BobWong]

GPUissue-3321f8dc-c013-4ae8-9560-75af634b4c6f-787384184.png

Recently I just did an update of Photoshop to V22.3.1

After I launched PS, and then go to the performance dialog box, then noticed that it can't detect my GPU GTX1050i.

This was working fine with the previous version of PS. I suspect that the latest update had something to with this problem.

Thank you

BR,

FS Wong

[Ampersand]

Adobe has announced a patch for this

[Mark C. Dahm]

The patch is in the works; soon to be available.

[Ampersand]

Thank you Mark, so I noticed from another thread. I look forward to the fix.

One advice though: the moment you see so many complaints in this case with all sorts of graphical cards, it would reassure many people (and save them a lot of time) if you would ask for the specifics that you need to assess the situation, and just respond by: OK, we see this has become an issue, we're on it, we'll come back as soon as we can make any predictions. Now it is too much US and THEM. 

[BobWong]

Great news...Adobe is working on a patch!

[Ampersand]

Yes, they are, I read that in another thread. It would be welcome!

[Mark C. Dahm]

@Leonie , yep, thanks for your patience. I didn't see the thread until a couple of days ago, but we were working on the issue based on input from other sources, too.

[Ampersand]

Thanks Mark for the heads-up. 

I repeat an addition from my previous post: 'One advice though: the moment you see so many complaints, in this case with all sorts of graphical cards, it would reassure many people (and save them a lot of time) if you would ask for the specifics that you need to assess the situation, and just respond by: "OK, we see this has become an issue, we're on it, we'll come back as soon as we can make any predictions". Now it is too much US and THEM that does create a lot of angry comments. Not necessary in my eyes. The comms aspect is sometimes just as important as the tech part.'

I am looking forward to your patch!

[FeedbackCommunityMember]

Same problem on an iMac with AMD Radeon Pro 5500 XT. OS 10.15.7, Catalina. I believe this problem may be why Photoshop is crashing whenever I try to open it. The crash report shows: "Crashed Thread: 13  GPU Sniffer Launcher"

I first noticed the problem with Ps v.22.3.0, and the problem persists with v.22.3.1.

[Ampersand]

As you can read a patch is being prepared, fortunately

[FeedbackCommunityMember]

Same here. It's the combination of a laptop with GForce GTX1650 Ti and an external monitor. Resetting Photoshop (several ways) solves the issue only for one time. After a restart of Photoshop or even after loading a new image, GPU is lost again.

An Adobe technician ensured me in a chat session that this is a know error which will be solved in the next update. And a replace of 22.3.1 by 22.3 is a temporary solution.

[CanyonJim]

My system developed this problem after updating to 22.3.1.  My basic system is:
Adobe Photoshop Version: 22.3.1 20210406.r.122 990be2c  x64
Number of Launches: 1300
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.928
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3192 MHz
Built-in memory: 16218 MB
Free memory: 8902 MB
Memory available to Photoshop: 14836 MB
Memory used by Photoshop: 60 %

I've spent a lot of time trying to figure out what is going on.  As can be seen above, it is a squirrelly problem to chase down.  FWIW, here are my observations, YMMV:

My GPU is usually unknown when starting Photoshop directly after not using it for a long time, it appears shutting it down and immediately restarting recognizes the GPU if Bridge is not running.  If Bridge is running, it seems I need to shut down Bridge for this to work.

If Photo shop has recognized my GPU and I directly restart it shortly after shutting it down without Bridge running, I have no GPU issues.

The GPU is much more likely to be unrecognized when it is opened via Bridge, "Open with" in File Explorer or equivalent, or using a custom cataloging program regardless how recently I shut it down.  Again, shutting down Photoshop (and Bridge if it's open) and directly restarting Photoshop almost always fixes the GPU issue and directly restarting Photoshop a second time has always worked.

I've also noticed that Photoshop takes a bit longer to start up when I get the Unknown GPU error, but I'm not sure about that.

[Ampersand]

@james_hansen_6831173 As you can read a patch is being prepared, fortunately 😁

[CanyonJim]

My apologies. I somehow missed that.  Thanks for the update.

[defaultvxvg0vw3q2wj]

I had about half-dozen Adobe reps working on my computer and they can't figure out the problem. one even went as far as send an e-mail to AMD telling them that the graphic processor was corrupt!!!

[defaultvxvg0vw3q2wj]

*GBussey I have the same AMD Raedon RX5700 XT and it is frustrating!! 

[AxelMatt]

As you can read Adobe is working on an update to solve the issue.

[Mark C. Dahm]

@al_olvera , we're working with AMD to improve GPU detection; sorry for the complication and we'll have a fix available very soon.

One of the internal tests we run on GPUs to determine if they are in working order is a performance test, and under some circumstances, given the right (or wrong) operating conditions, the GPU may fail that test. That could be why the problem is so sporadic. Either way, we're close to having a patch we believe will settle this issue down. Thanks for your patience.

[defaultvxvg0vw3q2wj]

@mark_dahm, I appreciate your response. However, I believe that Adobe needs to inform all of their customer reps what is going on. I have had half-dozen of Adobe's customer reps working on my computer and they blame Windows, my system, or the GPU's and they really do not know what is going on. Not a single one of them has said that we are facing a glitch on the update and that Adobe s working on it. 

[FeedbackCommunityMember]

I wonder if there will be some kind of notification made to the users when the patch is available? Will I get an email, or do I need to keep checking here, or ... ? 

In my case, I can't even open Photoshop, and I don't leave Creative Cloud running, so those routes of communication would not help me.

[Ampersand]

@mark_dahm, just to be precise: with my AMD Radeon Pro WX 3100 on W10 the problem is not sporadic but systematic. The gpu is visible every time I launch Photoshop, but it consistently switches off the moment I have worked on the first picture that I opened in that session. Perhaps this might help with regard to the scope of the problem. Good luck.

[Mark C. Dahm]

I'll announce it here when it comes out.

[CanyonJim]

Well, since installing the latest Windows 10 update last night, I can't get Photoshop to recognize my GPU no matter what magical incantation I use.

I hope Adobe gets the patch out soon!

[nikunj.m]

Hi all,

We're happy to announce the release of Photoshop 22.4 in which we have included some bug fixes related to the "GPU not getting detected" in Photoshop. Please update Photoshop to the 22.4 version and let us know your feedback. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

Regards,

Nikunj

[Mark C. Dahm]

@fung_swee_wong , try out 22.4; I believe transform warp and GPU detection were improved.

[rvt3]

Thank Gawd! Confirmed, my GPU works again! Hope this works for everyone else as well.