P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not reverting to cursor

[Jqqerry]

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

< What I can be sure of >

1. Window10 (Tested a total of 14 PCs)
2. Use WacomTablet
3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
4. I've tried all the known Photoshop troubleshooting methods and no improvement.
5. Even reinstalling Windows does the same thing
6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

< I'm not sure about the >

1. Mac OS not tested
2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spaceb...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-l...

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/1...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-...

[NetPixel Studio]

In 24.5 the hand tool often remains stuck. Holding the spacebar or simply activating the tool, when the mouse button is released, the tool is stuck moving the image - like I'm still holding the mouse button! Another click often doesn't help!

Have to reinstall an earlier version of PS, because the current version is annoying and unusable!

Windows 10, Nvidia GeForce GTX 1060

Preferences > Tools > "Enable Flick Panning" and "Animated Zoom" turned off, but still doesn't helps.

[Issac23625617zdxl]

Can confirm I am also experiencing this issue. Only occurs after updating to 24.5. Hand tool gets stuck when panning.

[Iwo302790843b6v]

Same here and it's slowly driving me insane...

[hevi]

I have the same issue and it made work almost impossible for me. I use hand a lot. I wanted to go back... But Photoshop decided to delete all my settings from the older version and I have no time set all that operations and scripts (:

I tried all the solutions I've found - resetting tools, changing graphics settings... I feel like we are ona brink of "it's not a bug it's a feature" T_T

[hevi]

Oh, and it's similar with the looking glass tool. One tyou click it gets stuck T_T

[ygrafixBR]

I have the same issue, I've tried it on two different machines. When I hold the spacebar to get the hand tool it stays active after releasing and I get stuck panning my image. Usually after a couple of mouse clicks the hand tool will 'release' and stop panning and switch back to the tool I was previously using.

[fmotion1]

Same issue here and it's driving me insane. Hopefully more people will complain so we can get a fix.

[hevi]

The "sticky hand" situation is driving insane everyone in my office. The looking glass tool is also broken. I use both of them hundreds of times every day.

Reverting back to the older version is only half of a solution since another bug makes old versions incredibly slow. Oh, the joys of using Adobe products. 

[Jqqerry]

Yes. 24.5 is broken abut that funciton.

[Renae99]

I'm having the same problem. I can't click out of the hand tool and I can't use the space button when typing.

[janemii]

At first, I thought my computer had a virus, so I turned on the anti-virus first... lol 😃 This is annoying

[Do30603781w1ec]

That bug also occurs in my system. I suspect Photoshop because my computer is not bad. (RYZEN5600X / 3070RTX)

[Box31]

Vote! Same issue for me

[Jqqerry]

@janemii I would have thought lightly that this 24.5 version was broken in optimization if it looked like the mouse cursor was cut off, or the hand tool was cut off, but this is a weird and serious bug.

@Do30603781w1ec The systems I tested also had this bug 100% regardless of Ryzen and Intel. It's not a problem with computer specifications, it's a problem unique to 24.5. There's nothing wrong with your computer.

@Box31 Thanks for vote.

[P30607311jc8m]

Sehr lästig

[Liiile]

Other than downgrading, there's no other way I've seen it work. 24.4.1 is no problem.

[Qua30608806n89e]

VERY PROBLEM!!!!!!! FIX THIS!!!!!

[Jqqerry]

@Liiile  Yes. You're right. 
It cannot be reproduced in 24.4.1 for sure.

[DinaDove]

Yes. I first saw this in a Facebook group. 
Many people have told each other that resetting their "preferences" will fix it, but that hasn't worked at all.
Photoshop 24.5 was simply broken.

One person even bought a new 4000 GPU and a new Wacom tablet to see if the bug was due to the age of his equipment. But there was no improvement at all.

[Mocucu]

Same issue ~ Vote!

[Jqqerry]

24.6 does not appear on the update list for me. Would anyone like to try?

[Ex-photo printer]

I also began seeing this sticky hand tool as soon as I updated to 24.5 a few weeks ago. I tried all of the suggested fixes. Nothing worked for me. I reverted back to 24.4.1, and it works just like it should. Windows 10, Wacom Intous tablet.

[gendrix13]

24.6 still has the same issue. Will be going back to 24.4.1. So frustrating!

[gendrix13]

My whole team is having the issue with the hand tool and the pen tool sticking. 

[Ex-photo printer]

Just now got a notice 25.6 was ready to download. Oh, great! They fixed the sticky hand tool! NOT!!!! It is just as bad as it was in 25.5 Come on, guy! Get it together and fix this already!