P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

[Jqqerry]

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

< What I can be sure of >

1. Window10 (Tested a total of 14 PCs)
2. Use WacomTablet
3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
4. I've tried all the known Photoshop troubleshooting methods and no improvement.
5. Even reinstalling Windows does the same thing
6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

< I'm not sure about the >

1. Mac OS not tested
2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spaceb...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-l...

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/1...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-...

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

[7x8]

@CJButlerwell you have quite a few reproducable bugs here, is there a way to enable logging so you can analyze our cases?

[CJButler]

> is there a way to enable logging so you can analyze our cases?

Not in the existing builds. I've been working on adding a logging mechanism so I can gather data from those of you who can reproduce at will. It still needs to be tested before it can be put into an official build.

[Jqqerry]

Then you contact some users that you can reproduce and install something that can collect logs (I don't know programming at all). For example, this is how about collecting logs while sharing remote screens?

[alanp6536080]

@CJButler  Thanks for the update! Like others here I'm very surprised you can't get a system that shows this problem - looking at the large number of people here it seems to be hugely prevalent.

But I do see the coming and going effect on my desktop system - I had it 100%, then it went away, I upgraded PS and it came back, then it went away by itself and currently it's come back - all without me doing anything at all. So maybe some exquisitely sensitive timing problem where a couple of microseconds either way has a huge effect on whether we see it or not.

I do know that setting the Wacom tablet to use Windows Ink, and having no PSUserConfig.txt file (both steps needed) gives me a correctly-working system 100% of the time, but that comes with horrible pen lag using sliders.

On my system I have a range of plugins (Nik effects, Topaz, Akvis Neon and a few others) - are your test systems absolutely clean of stuff like this and so start up significantly faster than mine? I guess everyone here uses real-world system that have loads of other applications installed, so startup interactions of some sort?

And a thought I've had for a while - I am not 100% sure that I haven't seen this issue very very very rarely in versions of PS that go back way beyond the major onset we have here. I don't think one can attach much significance to a hazy memory, but just possibly this issue has been in the code base for a very long time and it's only recently that some unrelated change has made it bite?

Anyway, not my place to tell you guys how to debug this. I'm actually a software developer and only a hobbyist Photoshopper, and I can feel the pain trying to work a bug that disappears when you run instrumented code to catch it. Been there, done that. If If you do craft some instrumentation I'm most happy to try it out.

[Fych]

I'm starting to wonder if this bug affect only people who use the PSUserConfig.txt file to fix pen pressure, I know I do

[hevi]

Nobody in my office does. 

[Oskar32912296ffq8]

I confirm, I have the same bug. I get this bug on 54 different PCs (every PC has different specification). I have possibility to access to such many computers and I've tested new Photoshop over one moth moving from one to another computer. Bug was reproduced on every machine. Every computer has nVidia grapchics card (models from gtx1060 to rtx4080) and Intel CPU (models from last ten years). Only Windows is the same and this is version 10 with latest updates.

[Jqqerry]

@Fych  Nope. This is reproduced even in environments where there is no WACOM without touching puserconfig. Reinstalling Windows OS and simply installing Photoshop will reproduce.
It is not an issue related to plug-ins or user settings.

[chrisell99]

@CJButler We have artists in four different countries in my day-job company - England, America, India and the Netherlands. We have an installed user base of around 47 clients overall and this bug is easy to reproduce on every client (we did a quick check a week or so ago). Win10x64, no tablets, no user modifications - just vanilla installation via Creative Cloud. This is in v25.0.0 but it was also in v24.7.1, v24.7, and v24.6. If we downgrade to v24.5 the problem goes away. It affects the hand tool for panning (hold space, click left mouse, drag the canvas, let go of space, let go of left mouse, and the mouse still drags the canvas). It does seem to be speed-relate. If you very slowly and deliberately perform those actions, it only does it 50% of the time. If you work at "normal" speed, it does it 100% of the time.

It also applies to the marquee tool - left-click and hold, drag a rectangle, let go of the left mouse button and it's still dragging the rectangular selection. In this case it's not speed-related and can be reproduced 100% of the time. Both started in v24.6, neither present in v24.5. I'd be looking in the check-in notices for v24.6 to start investigating what got checked in that affected either the left-mouse click or space bar function.

[Goyko]

So... Adobe...

Any more excuses, why not finding and fixing this bug?

If so many users can easily reproduce this bug, you should be able too.

If this ONE pc you use for testing, doesn't bring you any further, get more PCs. Should be in your budget!

[Ex-photo printer]

Something just occurred to me. I'm not sure where you are located. But would it be possible for you or other Adobe employees to personally visit some people that are having this issue? You say you are having trouble reproducing it. Test some machines in the real world?

[wyck451]

I also experience this problem with the sticky hand tool when initiated with the space bar, and it seems to happen when I mouse down, then move the mouse and release the mouse **while the mouse is in motion**.  If I fully stop the mouse pointer before releasing the mouse button, then the hand tool does not get stuck.  But if I release the button while the pointer is in motion (like a "flick" gesture), then hand tool scrolling gets stuck, as if the mouse up even never occurred.

I do not have Flick Panning enabled, but it seems like it's getting confused because it's a flick-like mouse movement that causes the hand tool to get stuck.

[chrisell99]

Can confirm we also have flick panning disabled.

[Goyko]

I have flick panning ENabled, because that's the way I like working.

So the bug seems to have nothing to do with this setting.

[ucmj22]

I know there has been at least a couple fixes listed in this thread, but here is the one I just found that is pretty simple and it is working for me so far; I'm not sure how or why, but I dont concern myself with such things. BTW, I've been experienceing the same sticky hand issue running 25.0.0 on windows 10 enterprise version 22H2 with NVIDA RTX 4060 and I've never even seen a Wacom tablet in person.

Check the reply by Sotoshop - 5//25/23

Hand tool sticky when "space bar" dragging across ... - Adobe Support Community - 13791245

[Equipe31220503p7ud]

This still happening a lot, especially with tablets such as Huion in tools like rotate and transform.

[Equipe31220503p7ud]

Any updates?? It's been months already.

[blepnn323]

I had this issue on Windows 10 - after updating to Windows 11 the issue seems to have gone away.

[stevej24077661]

Same, though 'upgrade your operating sytem' doesn't seem like the most efficient of ways to fix it.

[blepnn323]

Absolutely right, but I thought maybe it would help the Adobe team to narrow in on the problem 🙂

[Jqqerry]

@ucmj22 That is what I claimed and reported. Even if the user does not set up any settings and only installs "photoshop" after reinstalling Windows OS, that method sometimes works.
What do you mean by that?
There is an issue with the installation file that is already being deployed.......

[ucmj22]

@stevej24077661, definitely not the most efficient when you work for a large corporation that forces all computers to run a specific version of windows 10 enterprise for stability and security reasons. I just bought 12 new tablets and 2 new laptops and they all had to be downgraded to windows 10 to be able to access our network. I've got a hard enough time trying to get my drivers updated let alone the operating system. 

[Max27085212ecav]

The Bug still in Version 25. How hard can it be to fix this ?

[PanBeep]

Let me explain it. This quote is from AE forum section. I guess it fits here too:
"We are investigating the reports and discussing what fixes we can make. I wish it was as simple as tweak this one variable and boom, all will be fixed. But unfortunately AE is exceptionally complicated and every time we touch one thing, we have to check a thousand other things. I know you're paying for AE, I promise you I feel the weight of our customers every single day and night. I am sorry we can't move as fast as you need us too. "

In other words we don't know what is going on. Lets make some AI pictures instead 😉

[Kuttyjoe]

I may have resolved this issue in version 25 but I don't know if it's a permanent fix or temporary because of how I resolved it.  I installed version 25 this morning and it immediately exhibited the same problems.  I went into the preferences and experimentally unchecked "enable gestures"and "Spring Loaded Tools".  I checked "Use Open CL" under Performance/Graphics Processing section.  I closed the program and relaunched and the problem was gone.  I closed the program again and reversed all of those options back to where they were, restarted the program, and the problem did not return. So I'm not sure if this is a permanent or temporary fix.  Hopefully this info can shed some additional light on why this problem is happening.