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P: Extra rulers appear on image when moving Photoshop from one monitor to another

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Explorer ,
Jan 15, 2022 Jan 15, 2022

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Bildschirmfoto 2022-01-15 um 12.47.45.png

 

Does anyone get this weird ruler placement in PS 2022?

 

 

[Subject edited by moderator. Was "Ruler tool is not working..."]

["PH" edited to "PS" for "Photoshop"]

 

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correct answers 1 Pinned Reply

Adobe Employee , Oct 18, 2022 Oct 18, 2022

Engineering is looking into this issue.

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Photoshop 23.1.0 - A second vertical ruler appeared at 30 inch mark; cannot move it. how to get rid of it without losing the two basic rulers?

RTKnud_0-1640801007277.png

 

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Community Expert ,
Dec 29, 2021 Dec 29, 2021

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@RTKnud 

 

Try going to Window menu > Workspace > Reset [Current] Workspace and let us know if that works.

 

Jane

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Seems to have disappeared with a seconc Photoshop re-start

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Thanks.  I saw that in another problem post and had tried it, to no avail.

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New Here ,
Jan 05, 2022 Jan 05, 2022

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Hello,

 

I'm not certain if this is a new feature I'm unaware of or a bug. However, when I use Photoshop 23.0.0 on my Macbook Pro (OS 10.15.7) a second set of rulers pops up (image attached). They go away if I shrink the viewable window to something pretty small, but obviously that's super convinient. These rulers also go away completely if I plug into a secondary monitor. It only seems to happen when I use the laptop on it's own.

 

Thanks in advance.

 

 

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Community Expert ,
Jan 05, 2022 Jan 05, 2022

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Hi

Have you tried updating to version 23.1, that's the most recent version, something to try, enabling this option in preferences and restart Photoshop to see if it helps

2022-01-05 17_10_21-Adobe Photoshop 2022.png

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Contributor ,
Jan 11, 2022 Jan 11, 2022

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Is this a bug? It keeps happening on my version of photoshop (which is up to date right now) and I have to hide the ruler in order to get it to go away. How do I fix this?

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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Hi there,

Sorry to hear that. Which version of Photoshop are you on? Could you try resetting the preferences of Photoshop and see if that helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html


Regards,
Sahil

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Community Expert ,
Jan 14, 2022 Jan 14, 2022

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Assuming you are using a recent/current Photoshop version, display issues can often be fixed by deactivating Native Canvas in Preferences.  This is unchecked by default, so resetting Preferences would not have helped if this does turn out to fix your issue. 

image.png

 

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Community Expert ,
Jan 15, 2022 Jan 15, 2022

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@Sonofmidgard 

 

I've branched your post from an unrelated thread about measuring with the ruler tool. I don't know why this is happening, but I have seen a couple of posts with similar screenshots. In this thread the OP restarted twice and that fixed it. Can you try that?

https://community.adobe.com/t5/photoshop-ecosystem-discussions/second-vertical-ruler-appeared-won-t-...

 

Jane

Forum volunteer

 

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Explorer ,
Jan 15, 2022 Jan 15, 2022

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Hi man,

Seems to be the same as before - good for measuring length, and an angle
reader which acts like a protractor.

Draw a line by click and drag. Draw a second line from the second point
created in the first line, holding control. Now you have two lines and one
angle, both displayed on the Options bar at the top.

There is some literature around if you need help. Never really use it that
much, but sometimes an angle or length is necessary!

Regards,
Richard

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Adobe Employee ,
Jan 16, 2022 Jan 16, 2022

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@Sonofmidgard 

 

First: Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

 

Second, if restore prefs doesn't work: Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Jan 17, 2022 Jan 17, 2022

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The screen shot is self explanatory. On my M1 MBP I have a converted PSD file with artboards that the rulers will not position where they are meant to be.

 

Any suggestions?

 

Screen Shot 2022-01-18 at 7.58.56 am.png

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Please go to Preferences > Technology Previews… and uncheck the “Enable Native Canvas Rulers” checkbox.  Then restart Photoshop.  Thank you.

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Explorer ,
Jan 23, 2022 Jan 23, 2022

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I asked about this in a separate thread here just yesterday. Wish I would have found this one first (I did search around before posting).

 

Anyway, I ended up uninstalling and re-installing Photoshop, a rather desperate solution that did work.

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Thank you for reporting the issue.  We have been able to reproduce in-house and a bug has been logged.

In the meantime, the best way to avoid the issue is to go to Preferences > Technology Previews… and uncheck the “Enable Native Canvas Rulers” checkbox.  Then restart Photoshop. 

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New Here ,
Mar 25, 2022 Mar 25, 2022

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Hello folks, 

 

I'm attaching a screenshot here to explain what's happening with the rulers in Photoshop (Up-to-date).

This has been the case ever since I upgraded to the new Macbook Pro 16 with the M1 Pro chip.

It's only happening on my external 27" monitor. It seems the rulers keep the dimensions of the Macbook screen.

 

Would truly appreciate any help on how to fix this.

 

Thanks in advance!

 

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Community Expert ,
Mar 25, 2022 Mar 25, 2022

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Hi

Try disabling this option in preferences and restarting Photoshop to see if it helps

2022-03-25 10_18_32-Preferences.png

If that dosen't help try enabling Deactivate Native Canvas again restart Photoshop

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New Here ,
Mar 25, 2022 Mar 25, 2022

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Disabling "Enable Native Canvas Rulers" worked indeed.

 

Thanks a bunch for that!:)

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Community Expert ,
Mar 25, 2022 Mar 25, 2022

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You're welcome 🙂

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New Here ,
Apr 11, 2022 Apr 11, 2022

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This worked.

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New Here ,
Oct 04, 2022 Oct 04, 2022

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Hello,

 

I've recently started using apple studio display. Everything else work just as on my Macbook pro, but Photoshop has some issues. All my apps are up to date. 

 

As shown in the video, the picture does not show fully, it blinks every time I click on the mouse. And color looks weird and not the same as in Lightroom. 

 

Any help would be much appreciated! 

 

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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First, try disabling GPU in the preferences (Performance). Any better?
If not, recalibrate and build a new ICC display profile; the old one might be corrupted. If you are using software/hardware for this task, be sure the software is set to build a matrix, not LUT profile, Version 2, not Version 4 profile.


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Oct 04, 2022 Oct 04, 2022

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Are you using a latptop with the studio display? If you quit and relaunch Photoshop while the monitor is connected, does it display/work normally? I suspect this has something to do with disconnecting and reconnecting to the monitor while Photoshop is launched.

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 18, 2022 Oct 18, 2022

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I got my new Apple Studio Display monitor today and I've noticed exactly the same problem as yours. I was trying to check what is going on and I have noticed that after disconnecting StudioDisplay from my macbook the problem ramains - as long the Photoshop window is too big. I was checking some options and found out that Photoshop can't deal with StudioDisplay screen size. After reducing the window the problem dissapeared. After expanding it - the glitch returned. 

I have attached two screenshots showing the difference in windows size.

screenshot1.jpgscreenshot2.jpg

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