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Known Participant
Sep 5, 2022 4:11 PM UTC
Released

P: Median Crashing Photoshop

So I've been able to use Median before many times but now the minute I use it, Photoshop crashes and it says it's found a work around but then sends me to a vague link where I've done most if not all.

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-product&mv2=ps

 

M1 Ultra - 64 GB of Ram, 2TB of Storage

Photoshop 22.3.4

Mac Montery 12.4

Cintiq 22HD for my screen & Studio Display

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27 replies

CShubert
Community Manager
Community Manager
Jan 23, 2023 7:00 PM UTC

Hi all, this issue has been fixed in an upcoming release.

 

Thank you,

Cory

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Known Participant
Dec 17, 2022 1:52 AM UTC

Hey @Chad Rolfs the Median bug is a seperate issue - I have posted about the other one here: https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-2023-corrupting-files/idi-p/13383210

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Chad Rolfs
Adobe Employee
Adobe Employee
Dec 17, 2022 1:38 AM UTC

@WScottForbes The issue you posted about on Twitter is separate from all this here, yes?  Did you do a post on community.adobe.com about the corruption issue you're running into with 24.1?  

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Legend
Nov 28, 2022 4:55 PM UTC

Thanks @WScottForbes I see the engineering team is looking into what's going wrong.

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Known Participant
Nov 23, 2022 6:05 PM UTC

Thank you @J453  - I sent a video to @ClaudiaR99 - it worked once (as you can see in the video) but then when I do it again it crashes. Usually even if it works, it crashes shortly after. 

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Legend
Nov 23, 2022 4:56 PM UTC

@WScottForbes Ick, that's no good. I found the crash reports you sent with 24.0.1. If you can send a few more and share the video that would be helpful. I've asked the engineers to look at the new crash stacks. Thanks!

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Known Participant
Nov 23, 2022 5:03 AM UTC

@J453  It is not fixed.  I just ran it and it crashed again. I have a video I can share if needed @CShubert, @ClaudiaR99 

 

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Known Participant
Nov 20, 2022 7:04 PM UTC

@CShubert @ClaudiaR99 @J453 & @PECourtejoie - I updated the app and the problem is still occuring - same file as the one provided to you along with my action.

 

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PECourtejoie
Community Expert
Community Expert
Nov 19, 2022 3:48 PM UTC

Hi, good news, @WScottForbes Photoshop 24.0.1 is out with a fix for this issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Run the update from your Creative Cloud desktop application and report if it cures your problem.

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Stephen Marsh
Community Expert
Community Expert
Oct 18, 2022 9:47 PM UTC

Affected users could try the dust & scratches filter with a 0 threshold value.

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