P: Photoshop 23.2.2 Can't open/update vector smart object in Illustrator

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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Just today, I updated to macOS Monterey and now I am having problems opening vector smart objects in Photoshop files. If Illustrator is closed, when I double click the smart object (or choose edit contents) Illustrator will launch but the file will not open. 

If Illustrator is open and I try to open the smart object, I get a Mac error window that says "The application "Adobe Illustrator 2022" can't be opened" with a -1703 error code. 

I'm using Photoshop 23.2.1 and Illustrator 26.0.3, which I went back to after seeing the problem first occur in 26.1. 

The computer is iMac Retina 5K, 27-inch 2019  |  3.6 GHz 8-Core Intel Core i9  |  macOS Monterey 12.3

Thanks in advance

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Cross-app workflows , macOS , Windows

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correct answers 2 Correct answers

Adobe Employee , Mar 31, 2022 Mar 31, 2022

This should be resolved in macOS 12.3.1 that just went out.

Status Fixed

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Adobe Employee , Mar 16, 2022 Mar 16, 2022

Thanks for the details. Engineering is working with Apple on a fix.

Status Acknowledged

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replies 228 Replies 228
228 Comments
Community Expert ,
Mar 28, 2022 Mar 28, 2022

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Hi, have yout tried to completely uninstall and reinstall the CC with this tool?

https://helpx.adobe.com/en/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Expert ,
Mar 28, 2022 Mar 28, 2022

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New Here ,
Mar 29, 2022 Mar 29, 2022

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This is really annoying, been freaking 2 weeks time and everyday i back to this thread I see no solutions but instead seeing more people bringing it up. Hello half months gone since this problem brought up!

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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Adobe just release Illustrator v26.2 update, and this did not fix the problem. So whether Adobe really did not fix this in Illustrator, or it is an exclusive Photoshop issue. 

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Explorer ,
Mar 29, 2022 Mar 29, 2022

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When I posted here initially, I also posted on Apple Communities, people there say it might be Apple's fault.

 

https://discussions.apple.com/thread/253747408?answerId=257086389022&cid=em-com-apple_watches_email_...

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New Here ,
Mar 29, 2022 Mar 29, 2022

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I had some success this morning creating a CC library for whatever project I was working on and then adding the Vector Smart object to the library from Photoshop. Then I went into Ilustrator and opened the graphic file and made my edits. Once I hit save all the changes were updated back in the Photoshop file. Only downside I can see that depending on workload you could end up with a lot of librabries. Hope this helps some folks out. 

As a quick note the graphic file preview thumbnail was initally grey and stretched. After editing and saving it in Ai the graphic showed properly. 

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New Here ,
Mar 29, 2022 Mar 29, 2022

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adobe this is a serious problem. My entire workload depends on it. people may be using this program more complex than you imagine and two weeks have passed and no solution has been found. it really shows that adobe is frivolous.

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New Here ,
Mar 29, 2022 Mar 29, 2022

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When I have to update all my old works in 50 different artboard works for about 4 brands, I have to spend extra work on this. please solve this situation immediately. very bad impression for adobe.

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New Here ,
Mar 29, 2022 Mar 29, 2022

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ADOBE. Please wee need fixit. We need it for our work. What should we tell clients now? It's been 2 weeks. We pay for legal software and rely on functionality. In addition, not all shortcuts have been working for some time. Adobe really need smart object to work and be compatible (photoshop / Illustrator)

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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Can we at least get a status update from someone at Adobe about this issue? This is seriously slowing down workflow.

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New Here ,
Mar 29, 2022 Mar 29, 2022

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This is a bad joke, how is it possible that you guys had this report a month ago! and still haven't fixed it, Steve Jobs said that Adobe was a lazy company, and it looks like he was damn right.

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New Here ,
Mar 29, 2022 Mar 29, 2022

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¿Tardarán mucho en solucionarlo? Este problema ralentiza enormemente mi flujo de trabajo...

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New Here ,
Mar 29, 2022 Mar 29, 2022

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It makes me laugh how so many people are saying it's a Monteray issue. Adobe has reproduced the issue in-house and that is somehow Apple's fault... if Adobe can replicate the issue they shipped a broken piece of software!

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Please fix it quickly it's really annoying .......

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Community Beginner ,
Mar 30, 2022 Mar 30, 2022

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It is a Monterrey issue. I downgraded my Mac to Big Sur because I can't wait for a fix and every version of AI and PS do work with Smart Objects, only if you're using 12.3 it is not working. It definetly is Apples fault on this one (I think by removing Python 2.7, but don't quote me on that, I'm not a Programmer), but this does not excuse Adobes behavior of not giving status updates and not fixing it for multiple weeks.

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Please solve this issue ASAP. Its a really important feature. 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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There is another temporary solution to this problem. When you insert a smart object, check the box "Add to my current library".  

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Participant ,
Mar 30, 2022 Mar 30, 2022

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As a subsriber to this thread, I keep seeing the Library add work around over and over as a work around. If you use the CC Library, good for you. There are a lot of reasons many of us do NOT use the Library so its not a workaround. A couple times I've tried to point folks to a very elegant work around for those of us who don't want the Library solution so I'll repost @ogutuie nice solution here again for the newer folks that have come here after the 14th when origainly posrted. 

- - - - - - 

b) whenever you doubleclick the object, Photoshop will create a temporary file, that means the following steps:

doubleclick the smart object - get the error - ignore the error - go to photoshop temporary files - open the file in Illustrator - edit - save - it will automatically autoupdate in Photshop.

How to safely get to Photoshop Temporary Files Folder: open Terminal - insert command: open $TMPDIR - you should find the folder named Adobe Photoshop 2022 (or the version in use) - you could make a shortcut of that folder on your desktop for easy acces.

- - - - - - - 

I have added this Temporary Folder "Adobe Photoshop 2022 to the sidebar menu of a Finder Window so its a simple single click to get to where the AI file lives after getting the error box to pop up. 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Thanks. I'd missed that work around. Seems the best way for existing smart objects not in the library.

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Participant ,
Mar 30, 2022 Mar 30, 2022

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Great, glad it could help! Went back to the original post to see if I could select it to add to the list of "2 Correct answers" to get it to the top of the page. Figured I couldn't do it to my own post, but assuming it takes an Adobe Comm. Admin to do that. @Jeffrey Tranberry could you take a look at pinning this work around to help some folks while engineering is working on that fix. THANKS

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Community Beginner ,
Mar 30, 2022 Mar 30, 2022

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FROM ADOBE:

It's on the Apple side with a change in 12.3. We are working with them on it. Keep checking for macOS updates.

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New Here ,
Mar 30, 2022 Mar 30, 2022

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This is still a persistent issue that directly affects my everyday
workflow. Any word on resolution?

Thanks!
Lynn Stoecklein

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Community Beginner ,
Mar 30, 2022 Mar 30, 2022

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@clif_CROP  Best work around yet, thank you!

Helps me stay in my normal work flow without having to file manage each psd.

 

Some Tips:

  • Make sure photoshop is open and you have a file with smart objects in them and then try to edit your smart object to get the error. (Sometimes the folder wont show up until you do these steps)
  • All functions work the same even "new smart object via copy" it will add a new vector object to that Temp photoshop folder and you can edit them independently just like you could before. 

 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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#BS - Apple makes an operating system, it's the software developers' code that is the issue. Apple didn't make photoshop/illustrator. That's like blaming the people who make the roads for bad drivers who cause crashes! Ridiculous!

 

Adobe has made this excuse since Photoshop 2... How about they spend some of the millions of dollars they charge customers every month, to test the software they make before rolling it out? 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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You made my day… I've a lot of files with smart objects for web icon or favicons development – some object in different sizes – and normaly it takes me five min to change a hole icon set with just four or five smart objets. If you hadn't had that in-between solution, I'd be sitting at my laptop even longer than I do anyway. Thanks a lot!

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