P: Photoshop CC 19.1 - UI doubled in size (Win 10)

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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Hello. My entire Photoshop layout has doubled in size with this new update; it looks like it's in Windows Safe Mode. Is there a way to fix this? I am currently uninstalling and re-downloading the previous version because my eyes were melting from the bloated interface.Note: This conversation was created from a reply on: Photoshop CC 2018 (19.1) update now available.

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Adobe Employee , Feb 08, 2018 Feb 08, 2018
Hi Everyone, Sorry for the frustration. To be clear, if you have Windows 10 Creators Update or later, you now control your Photoshop UI in the System settings for your display.This implementation is in line with Windows DPI scaling guidelines, but we understand this may affect your preferred UI experience. Going forward we welcome your feedback as we will continue to adapt to rapidly changing monitor resolutions and multiple monitor configurations. In the meantime, here are few suggestions that...

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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Same problem here. Good to hear I am not the only one with this problem. I will try and see how it looks on my other PC...

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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Hi Benny & Martin,

Thanks for the feedback. If you go to the Photoshop.exe file, right click and from that menu choose Properties > Compatibility - can you see if Override DPI Scaling is checked? If it is, uncheck it and see if that makes your UI better.

Here's a link with info on this issue https://helpx.adobe.com/photoshop/kb/high-dpi-scaling.html

Thank you,
Hannah

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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Hi Hannah, Thanks for the fast reply.

I tried that (I tried many things, I even tried using the old Windows 8.1 DPI scaling on my Windows 10 Creator’s Edition) but it doesn't have any effect, unfortunately.

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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So just to verify, you're currently running Win 10 Creator's Edition?

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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Yes, that's correct. And I also checked on my desktop, also running Win 10 Creator's Edition. I have the problem there. I think it might be related to the fact that the standard (factory default) Windows scaling on these computers is 125% in combination with the fact that UI scaling in the new version of Photoshop is not responsive on my computers (and it was in the previous versions).

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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I tried it too and it didn't work. Yes I'm running Windows 10 CE. I tried many things. The only solution that worked for me was re-installing version 9.0.0 but I'm missing out on the new features.

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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Just a few more questions: 

1. What is your scale factor set to? --- Right click on the desktop, go to Display Settings >  Display and then under Scale and Layout what is that set to? 

2. How many monitors do you have and what is the scale factor of each?

3. Can you give us the version number of your OS? --- go to the magnifying glass (to the right of the window on your task bar), type "Command" and hit enter and then in the terminal window type "ver" and hit enter and it will bring up your current version.

Thanks!!! 

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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So for me it's as follows:
- The scaling factor is 125%
- I use one monitor
- The OS version is 10.0.16299.192

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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For me it's:
- The scaling factor is 125%
- I use two monitors. 
(Left monitor: 125%)
(Right monitor: 100%)
- The OS version is 10.0.16299.192

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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Here a screenshot of how it looked with the previous version of Photoshop (19.0.1):
RackMultipart2018012399903phez-a5fcd824-74a2-4442-a8dd-d5569a8ec46f-1317205666.jpg

And here a screenshot of how it looks with Photoshop 19.1:
RackMultipart2018012312951bqjs-5e46387a-baeb-4fc2-9885-33f61cc452bd-359188480.jpg

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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I added your screenshots to the case, Martin. Thanks for including those.

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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I can give screenshots tomorrow if needed, but it looks the same as Martins.

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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Thanks Benny. You and Martin have been very helpful. If you add screenshots I'll add yours to the case also.

~Hannah

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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I have been in contact with your colleague. I understood that what I see, is the correct behavior of version 19.1. However, that means that in future updates, I would like to see the possibility to scale the UI of Photoshop down. 

Update: for now I went back to the previous version of Photoshop, as this new UI scaling does not look proper to me. Unfortunately, this is the first time ever that I am not happy with a Photoshop update.

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New Here ,
Jan 24, 2018 Jan 24, 2018

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Hello
I also have the same problem completely
Is there any solution?

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LEGEND ,
Jan 24, 2018 Jan 24, 2018

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I ́m also with that problem. 
Too sad to know that this is the normal behavior of Photoshop right now. 

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Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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Yes, I agree. But hopefully if there are enough people that are not happy with the Photoshop scaling being slaved to that of Windows, they will add an option to either down scale the UI or to revert to the old scaling behavior. 

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Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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I understood there is no solution and that this is intended behavior. 

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New Here ,
Jan 24, 2018 Jan 24, 2018

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I do not think it's just a mistake
Because UI Scaling Option No longer offers anything
and other Adobe applications Works in a natural way

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Adobe Employee ,
Jan 24, 2018 Jan 24, 2018

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I'm sad to hear that but I think that the need/desire to also scale down is now known and this thread lends credibility to that. We'll keep you posted on it.

~Hannah

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Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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It's indeed not a mistake. And the UI scaling in Photoshop is there now only for Camera RAW. It has indeed no impact on the interface of Photoshop.

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Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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Yea, no solution yet. For now I just re-installed the previous version until someone finds a solution.

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LEGEND ,
Jan 24, 2018 Jan 24, 2018

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Add me to the list of unhappy 19.1 users.  This worked fine yesterday.  Today it is broken.  Not happy.

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LEGEND ,
Jan 24, 2018 Jan 24, 2018

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I also have the same problem, its very annoying!

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Adobe Employee ,
Jan 25, 2018 Jan 25, 2018

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For the record that is a gorgeous shot, Martin. Where is that?

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