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MissLiz166425
Inspiring
March 3, 2021

P: Photoshop CC 25.9 (non-beta) Error: 0xc0000142

Hi,

I've noticed that there has been an isssue reported with Photoshop CC 25.9 (beta) here about Photoshop failing to start with error 000142.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-beta-v-25-9-cannot-be-started/m-p/14591455?search-action-id=547761064070&search-result-uid=14591455

 

However, it looks like this is now occurring on the released version of 25.9.

 

Photoshop auto-updated itself today (was working fine before), and I  now get the same error 000142 when I try and start it. This is NOT a Photoshop beta version.

 

This is on Windows 10. CPU is a 14 year old Intel core i7.

I know it's old.... but it's been working fine with no issues 🙂

 

Is this no longer supported?

If that is the case, why did the auto-updater allow Photoshop to update?

Am I going to need to downgrade back to the previous version or is this issue going to be fixed? 

 

Seems very strange that if Adobe knew of this issue that v25.9 would be released without fixing it.

 

If I do need to downgrade, how do I do that? I can't see a way to select a version to install.

 

Thank you for your help

 

Liz

 

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    D
    David_Cuesta_R
    Participating Frequently
    May 23, 2024

    Buenas.

     

    Estoy en la misma situación. Y suscribo todo lo que han mencionado @MissLiz166425, @Gna03011954 y algunos más.

     

    Nombre del SO Microsoft Windows 10 Pro
    Versión 10.0.19045 compilación 19045
    Descripción adicional del SO No disponible
    Fabricante del SO Microsoft Corporation
    Nombre del sistema MULTIDIAL
    Fabricante del sistema
    Modelo del sistema
    Tipo de sistema PC basado en x64
    SKU del sistema
    Procesador Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2661 Mhz, 4 procesadores principales, 8 procesadores lógicos
    Versión y fecha de BIOS Intel Corp. SOX5810J.86A.4405.2009.1020.1419, 20/10/2009
    Versión de SMBIOS 2.5
    Versión de controladora integrada 0.00
    Modo de BIOS Heredado
    Fabricante de la placa base Intel Corporation
    Producto de placa base DX58SO
    Versión de la placa base AAE29331-701
    Rol de plataforma Estación de trabajo
    Estado de arranque seguro No compatible
    Configuración de PCR7 Enlace no posible
    Directorio de Windows C:\WINDOWS
    Directorio del sistema C:\WINDOWS\system32
    Dispositivo de arranque \Device\HarddiskVolume1
    Configuración regional España
    Capa de abstracción de hardware Versión = "10.0.19041.3636"
    Nombre de usuario MULTIDIAL\david
    Zona horaria Hora de verano romance
    Memoria física instalada (RAM) 16,0 GB
    Memoria física total 16,0 GB
    Memoria física disponible 7,14 GB
    Memoria virtual total 23,2 GB
    Memoria virtual disponible 11,3 GB
    Espacio de archivo de paginación 7,25 GB
    Archivo de paginación C:\pagefile.sys
    Protección de DMA de kernel Desactivada
    Seguridad basada en virtualización No habilitado
    Compatibilidad con cifrado de dispositivo Razones del error de cifrado automático del dispositivo: No se puede usar TPM, No se admite el enlace PCR7, Error en la interfaz de prueba de seguridad de hardware. El dispositivo no está en modo de espera moderno., Se detectó un bus o un dispositivo compatible con DMA que no se permite., No se puede usar TPM
    Hyper-V - Extensiones de modo de monitor VM Sí
    Hyper-V - Extensiones de traducción de dirección de segundo nivel Sí
    Hyper-V - Virtualización habilitada en Firmware No
    Hyper-V -Protección de ejecución de datos Sí
     

     

    ¿Qué solución hay?

    L
    Lumigraphics
    Legend
    May 23, 2024

    These are older (i7-920) and low-end (Intel CPU Family:6, Model:14) processors, Adobe probably just compiled for newer processors that use newer instruction sets.

    J
    jjgallegos
    Known Participant
    May 22, 2024

    Ouch! Just like the problems I've been having with PS Beta 25.9 and 25.10, today's (5/22/2024) update to the released PS 25.9 won't launch. I updated from CCD today. Because it won't launch, I can't give you a Sysinfo.

      Adam Jerugim
      Community Manager
      Adam JerugimCommunity Manager
      Community Manager
      May 22, 2024

      Can you do me a favor and share your OS system config info? To do so, type 'msinfo' into any OS search field, and then share the results here. Thanks.

      C
      Coman1954
      Participant
      May 22, 2024

      05-2024 Instalé la Beta de Photoshop y se produce este error, hoy salió la nueva versión de Photoshop y también se produce el mismo error.

      El procesador cumple con los requisitos.

      ¿Cómo se soluciona?

      Gracias

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 22, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
      G
      Gna03011954
      Participating Frequently
      May 22, 2024

      Exactly the same issue with version 25.9.0 on Windows 10, Intel Core I7

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        May 22, 2024

        @Gna03011954 it's a known issue with version 25.9, seems to be related to older CPU's, you can revert back to version 25.7 until Adobe provide a fix

        T
        thor329760193fcv
        Participant
        May 22, 2024

        suite à une mise à jour de la 25.7 à 25.9 plus possible d'accéder ne demarre plus.

        j'ai desinstaller puis de nouveau reinstaller depuis créative cloud toujours dans l'impossibilité de redemmarer

          Adam Jerugim
          Community Manager
          Adam JerugimCommunity Manager
          Community Manager
          May 22, 2024

          Please downgrade to 25.7 (via CCD) and then share Help > System Info from Photoshop. We thought we had a fix for this and are now trying to figure out what the configuration is that currently triggers the crash on launch. Thanks.

          Pete.Green
          Community Manager
          Pete.GreenCommunity Manager
          Community Manager
          May 21, 2024

          Hi @MissLiz166425 ,

           

          Sorry about Photoshop shutting down with this error and really appreciate you reporting this to the forums to us. Curious if there are some remnants in the Preferences that might be causing this with the new install. 

           

          Can you try resetting your Photoshop preferences?

          https://helpx.adobe.com/photoshop/using/preferences.html#Manually
          If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

           

          Let us know how it goes.

          Regards,

          Pete

          peters88929131
          peters88929131
          Inspiring
          May 22, 2024

          Photoshop 25.9 Startup Error (0xc0000142)

          After updating to Photoshop 25.9 it reports:

          Startup Error (0xc0000142)

          problem as with beta, don't know why it started, version 25.7 works normally

          Beta 25.10 Also says : Startup Error (0xc0000142) so the update didn't solve my problem

          Please help, and advice.

            Adam Jerugim
            Community Manager
            Adam JerugimCommunity Manager
            Community Manager
            May 22, 2024

            Peter,

             

            We confirmed we fixed one issue related to this (I was seeing the same error on my 13-yr old Windows 10 system, but now can launch without error), but there must be something else about your configuration. Can you please do me a favor and share your Help > System Info from Photoshop?

             

            Thanks,

            Adam

            Adam Jerugim
            Community Manager
            Adam JerugimCommunity Manager
            Community Manager
            May 21, 2024

            Liz, can you do me a favor and see if the issue is resolved on your system with the latest Photoshop Desktop Beta (v25.10)? That'll help us better understand what's going on. Thanks.

            M
            MissLiz166425作成者
            Inspiring
            May 20, 2024

            Thanks for the info @Ged_Traynor 

             

            @Noel.Carboni 

            Why has 25.9 this been released? You knew about this issue in the beta version at least 2 weeks ago....  

            Seems madness to release it now with such a distructive outcome!

            Can you give any estimate for when a fix is likely?

             

            Thanks

             

            Liz

              AxelMatt
              Community Expert
              AxelMattCommunity Expert
              Community Expert
              May 20, 2024
              quote

              Why has 25.9 this been released? ....

               

              Can you give any estimate for when a fix is likely?

               

              Thanks

               

              Liz


              By @MissLiz166425

               

              @MissLiz166425  As @Ged_Traynor already worte, there's no update to Photoshop 25.9 for the released version. The regular version of Photoshop is 25.7.

               

              25.9 was only a Beta version available. Today Adobe releases a fix for the Beta 25.10 in which the error has been fixed.

               

              My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
              M
              MissLiz166425作成者
              Inspiring
              May 20, 2024

              Incorrect.

               

              I have 25.9 on my Mac (unless it's the beta version, but it doesn't say as such, and I've never actively requested beta versions).

              I have now downgraded from 25.9 on my PC to 25.7, and it is working correctly again.

               

              On my Mac it even says "25.9.0 Release"  when you select "About Photoshop", no sign of "beta" anywhere!

               

              and it makes no sense that I would have been updated to a beta version today in any case. Photoshop is used nearly every day.

               

              Liz

                Ged_Traynor
                Community Expert
                Ged_TraynorCommunity Expert
                Community Expert
                May 20, 2024

                According to the Photoshop Beta forum, Adobe are working on a fix

                https://community.adobe.com/t5/photoshop-beta-bugs/photoshop-beta-startup-error-0xc0000142/idi-p/14587616

                  J
                  Jimmy5C12
                  Participant
                  May 31, 2024

                  My computer / processors were working fine a couple of days ago....now I get the 000142 message and the program will not open...My Photoshop 2024 was updated to 25.9 four days ago....now Photoshop 2024 will not open.

                  I am paying by the month and have no idea when this will be fixed. Have tired many workarounds found at Youtube without success.

                  Ged_Traynor
                  Community Expert
                  Ged_TraynorCommunity Expert
                  Community Expert
                  May 20, 2024

                  @MissLiz166425 I'm not seeing version 25.9 as an available update in the Creative Cloud app, you can downgrade via the Creative Cloud app

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