I was working with photoshop and illustrator, then I went to lunch and closed both apps. When booting them up again, Photoshop "home screen" is black. I can't open recent files.
When I open a saved .psd, the file opens correctly.
hi! when i open photoshop 2024 on my macbook it shows a black image and it doesnt work. i tried with shuutting down my mac, reinstalating adobe creative cloud and photoshop. i even restarted my mac and refformating it but it doesnt work. what can i do?
@Sofia361681747iih can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread
Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.
Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video
In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.
Library will now appear in the list - below the current user's “home” directory. ]
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.
Note for those on macOS:
Preference preservation is affected by macOS permissions,
you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy
If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still hanging?
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop.
Do you still have problems?
Here's a link from Myra Ferguson specificially for troubleshooting Photoshop if it crashes on launch (which includes resetting preferences)Troubleshoot crash or freeze in Photoshop
It may even be time to reinstall Photoshop.
It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.
(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)
Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.
Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.
I hope this helps
neil barstow, colourmanagement net- adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
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I’m encountering an issue with Adobe Photoshop 2024 where, upon launching the application, I am met with a blank startup screen without any open documents or the usual welcome screen with options to create or open a file. The menus and options are accessible, but there's nothing on the workspace – it's just a dark background.
Things I’ve already tried:
Restarting Photoshop
Rebooting my computer
Ensuring my system meets the hardware requirements for Photoshop
Before I consider reinstalling or resetting preferences, I wanted to reach out to see if anyone has experienced a similar issue and found a solution.
Any advice on how to resolve this and get back to editing would be greatly appreciated!
Pressing ESC should bring you to the Workspace with no documents open, as a near term workaround. We don't know yet why the Start scrren is failing. Sorry for the inconvenience.
We're sorry about the trouble with Photoshop while trying to open images. Would you mind sharing the version of Photoshop you're using along with your computers macOS version? Since when are you facing this issue?
You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.
If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3
Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG
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