P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

[gabriel5E9E]

Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

Already updated to the 25.5.1 version.

[Derek Cross]

Try pressing the tab key

Try selecting another Workspace

If either of those do not work, try resetting the Photoshop preferences, which you can do under the General tab in Photoshop Settings/Preferences (depending on which version you have), then closing and reopening the application.

[Jeff Arola]

Looks like this reported bug:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-v25-5-1-amp-v25-6-opening-with-b...

[Stephen_A_Marsh]

I rarely use the Home Screen, however after updating to 25.5.1 I just had a black screen when pressing the home button. I had to press the escape key to cancel and return to Photoshop. I then reset prefs and the issue was fixed. I am running OS 12.7.4 and I do receive the following warning/advice regarding 13.4.0:

[leonl44203989]

Pinned reply from Sameer K fixed it for me 🙂

[didiermazier]

Same problem during a few days on Mac book pro intel. Today back to normal. SNAFU.

Maybe because I reseted the PRAM (for another reason) , but not sure…

[Celia6C1B]

Have same issues - black screen.  File | Open does not open selected images - am completely stuck - are there any updates on this bug please?

[SamuelPaulSkillington]

When I open photoshop I now see no recent files or anything just this....

It's not a game over scenario as I can still access the menu, it's just yet another annoying photoshop anomaly. Any help would be greatly appreciated.

[didiermazier]

if you are on Mac check the last system update Sonoma 14.4. maybe it will help

[tiffany24122488jajp]

I revert back to 25.5.1 version that helped didn’t have issues until the
update

[Ged_Traynor]

@SamuelPaulSkillington check out this thread

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-v25-5-1-amp-v25-6-opening-with-b...

[KSPhoto]

I'm in Windows. Went through all steps, but I don't have a file called: 

Run Creative Cloud Content Manager.exe

I have CCXProcess.exe

[chrislincoln]

There's a new update available today. It cleared up the problem.

[Joshyi3]

really ? becasue its still the same ....... i didn't get any update. 

you might be wrong . 

[MarekMularczyk]

Have you tried resetting Photoshop preferences?

[danielwiener]

Still not fixed. Just opened v 25.6. Black screen for the home page. 8:09AM EST

[garry101]

Well that is even more strange - I just checked mine again and it's good to
go. Not sure why because it had the Bug for two days and now after trying
everything - it loads fine. I'll upvote this for ya maybe it will help -
And supposedly there is a fix posted from one of the adobe gurus - which I
tried and failed - but maybe it did work- but as of last night I still had
problems. Contact Adobe - that's what I did...

[garry101]

Try to find the pinned post. I tried it many times but it is kind beyond
my code expertise. Gave up last night to get some sleep and it's working
so far this morning... Call Adobe or email them the issue - I did both
several times - maybe that's part of the process - I'll upvote this as I
awoke with several to my posts - and maybe that's part of it too...

[Burbank-611]

Hello all,
I followed Sameer's directions (see pinned reply) but I translated it for Mac, and it worked.
Here are the steps (graphic):

[Hawkmyster]

Thanks Sameer K, now have home screen back, brilliant....

[danielwiener]

I updated mac os to 14.4 and the home screen for Photoshop now appears. I think both Photoshop and Mac OS need to be updated to the most recent. PS 25.6 and OS 14.4

[tiffany24122488jajp]

I I reverted back to previous version there is a glitch in the new update

[alexandrem18991760]

Photoshop 25.x: les calques du document ouvert sont bien là mais pas d'aperçu (Mac Studio).

Solution ?

[sierdo]

I went back to the version of which I certaily remember it showd me the home screen (with all previous documents I worked on), but it now had the same issue. So, it is not version related. There is an overall glitch. Whay I also noticed is that the scroller does not work smoothly any longer. It is choppy and that is rather annoying when you are used to working pretty fast.

[NB, colourmanagement net]

If nothing else works perhaps try a thorough reset of Photoshop preferences?

it has helped many users here to cure strange faults

here's some background info: https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

Here's a link from Myra Ferguson specificially for troubleshooting Photoshop if it crashes on launch (which includes resetting preferences) Troubleshoot crash or freeze in Photoshop

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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[sierdo]

I even changed my Creative Cloud Plan and after that reinstalled a complete new version 25.6 of Photoshop 2024. It didn't help I'm afraid.