P: Preferences Menu is blank on macOS 13.1 Beta 3

[darreng30895212]

Hi, since the last update 4 days ago. When clicking Photoshop->Setting the menu is blank.

I need to change my settings. Anyone else have the same problem?

I have done all the usual rebooting, checking for updates ect.

MacOS, MacBook Pro, 16GB memory ect...

Many thanks in advance.

[James Grove]

 

V24.0.1 Bug on MAC M1 Pro

CMD K loads the preferences dialogue box, BUT the menu item is empty in the main tool bar. See the attached image.

I have reset the preferences by deleting them but the bug is persistent 😞

Any help please?

[TheDigitalDog]

VERY odd; there is no such menu option on my (latest) version of PS, running on Mac. And there shouldn't be. 

Command K opens the actual preferences. 

Try uninstalling then reinstalling Photoshop using Adobe Creative Cloud and when asked, do not keep preferences. Better? 

[James Grove]

Hi @TheDigitalDog 

I uninstalled and reinstalled and it's still the same, no matter what I do.

I wonder if something has changed in OS 13.1 beta 3 that is causing this issue?

[TheDigitalDog]

OS 13.1 beta 3? Well, that's no good! NO beta OSs are supported. I'm on 13.0.1; no issue as shown.

Either roll back to an existing supported OS or live with a bug between a nonsupported OS. 

[James Grove]

@TheDigitalDog I only realised that might be an issue when I checked the OS version, I will try tomorrow on a none beta Mac

[PECourtejoie]

Hi, does it work once a file is opened?  It is supposed to be Preferences...

[Kevin Stohlmeyer]

Try resetting your preferences:

Hold Shift+Ctrl+Cmd+Opt when launching PS (hold before launching and until the pop up asking to reset appears)

[TheDigitalDog]

See: https://community.adobe.com/t5/photoshop-ecosystem-discussions/preferences-drop-down-gone/m-p/133595...

What OS version? 

[CoryShubert]

Hi @darreng30895212, as @TheDigitalDog sharred in the link above, it might be that you are using Mac OS beta and not a release version?  Please confirm what OS version you see this issue.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[J453]

Thanks. We can repro with macOS 13.1 Beta. We'll work with Apple to investigate this.

[James Grove]

@J453  Thank you, I reported it to Apple as well via feedback assistant, hopefully this can be addressed prior to 13.1 release 👍

[J453]

@James Grove That's the plan.

[James Grove]

@J453  FYI the bug still exists in 13.1 Beta 4 which I expect to be a RC next week.

[TechDave]

Issue: 

• Photoshop version: 24.0.1
• OS: MacOS Ventura 13.1 (22C5059b)
  

Steps to reproduce:

1. Launch 'Photoshop'
   
2. Click 'Photoshop' in menu bar
   
3. Click/Hover over  'Settings'
   

Expected result: Actually being able to see and click to change settings
Actual result: Blank Pop out window [See screenshot]

I have reinstalled the app twice and trashed the prefs the second time. I kinda need to change some settings its pretty important.

[Kevin Stohlmeyer]

This is a known Ventura bug. The team is working with Apple to address.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-2023-missing-settings-preferences-...

[chrisb93613869]

Yes still an issue in Version 13.1 Beta (22C5059b)

[James Grove]

UPDATE : Fixed in 13.1 RC

[CoryShubert]

Thank you @James Grove for the update on what you found for this issue.

Cory

[chrisb93613869]

Confirmed @James Grove this fixed the issue, thank you and the Adobe support team!