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P: Preferences Menu is blank on macOS 13.1 Beta 3

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Community Beginner ,
Nov 27, 2022 Nov 27, 2022

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Hi, since the last update 4 days ago. When clicking Photoshop->Setting the menu is blank.

I need to change my settings. Anyone else have the same problem?

I have done all the usual rebooting, checking for updates ect.

MacOS, MacBook Pro, 16GB memory ect...

 

Many thanks in advance.

 

darreng30895212_0-1669542245738.png

 

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correct answers 1 Correct answer

Community Beginner , Dec 07, 2022 Dec 07, 2022

UPDATE : Fixed in 13.1 RC

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Adobe Employee , Nov 30, 2022 Nov 30, 2022

Thanks. We can repro with macOS 13.1 Beta. We'll work with Apple to investigate this.

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Adobe Employee , Dec 07, 2022 Dec 07, 2022

Thank you @James Grove for the update on what you found for this issue.

 

Cory

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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V24.0.1 Bug on MAC M1 Pro

CMD K loads the preferences dialogue box, BUT the menu item is empty in the main tool bar. See the attached image.

I have reset the preferences by deleting them but the bug is persistent 😞

 

Any help please?

07AA5923-FA0C-4692-A37C-A6880168E06D.jpeg

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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VERY odd; there is no such menu option on my (latest) version of PS, running on Mac. And there shouldn't be. 

Command K opens the actual preferences. 

prefs.jpg

Try uninstalling then reinstalling Photoshop using Adobe Creative Cloud and when asked, do not keep preferences. Better? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Hi @thedigitaldog 

 

I uninstalled and reinstalled and it's still the same, no matter what I do.

I wonder if something has changed in OS 13.1 beta 3 that is causing this issue?

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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OS 13.1 beta 3? Well, that's no good! NO beta OSs are supported. I'm on 13.0.1; no issue as shown.

Either roll back to an existing supported OS or live with a bug between a nonsupported OS. 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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@thedigitaldog I only realised that might be an issue when I checked the OS version, I will try tomorrow on a none beta Mac

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Hi, does it work once a file is opened?  It is supposed to be Preferences...

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Try resetting your preferences:

Hold Shift+Ctrl+Cmd+Opt when launching PS (hold before launching and until the pop up asking to reset appears)

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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See: https://community.adobe.com/t5/photoshop-ecosystem-discussions/preferences-drop-down-gone/m-p/133595...

What OS version? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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Hi @darreng30895212, as @thedigitaldog sharred in the link above, it might be that you are using Mac OS beta and not a release version?  Please confirm what OS version you see this issue.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Thanks. We can repro with macOS 13.1 Beta. We'll work with Apple to investigate this.


Senior Product Manager - Customer Advocacy - Digital Imaging
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Community Beginner ,
Nov 30, 2022 Nov 30, 2022

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@Jeffrey Tranberry  Thank you, I reported it to Apple as well via feedback assistant, hopefully this can be addressed prior to 13.1 release 👍

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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@James Grove That's the plan.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 01, 2022 Dec 01, 2022

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@Jeffrey Tranberry  FYI the bug still exists in 13.1 Beta 4 which I expect to be a RC next week.

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New Here ,
Dec 02, 2022 Dec 02, 2022

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Issue

  • Photoshop version: 24.0.1
  • OS: MacOS Ventura 13.1 (22C5059b)


Steps to reproduce:

  1. Launch 'Photoshop'
  2. Click 'Photoshop' in menu bar
  3. Click/Hover over  'Settings'

 

Expected result: Actually being able to see and click to change settings
Actual result: Blank Pop out window [See screenshot]

I have reinstalled the app twice and trashed the prefs the second time. I kinda need to change some settings its pretty important.

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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This is a known Ventura bug. The team is working with Apple to address.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-2023-missing-settings-preferences-...

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Yes still an issue in Version 13.1 Beta (22C5059b)

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Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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UPDATE : Fixed in 13.1 RC

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Thank you @James Grove for the update on what you found for this issue.

 

Cory

Status Fixed

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New Here ,
Dec 07, 2022 Dec 07, 2022

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LATEST

Confirmed @James Grove this fixed the issue, thank you and the Adobe support team!

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