P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

[FeedbackCommunityMember]

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

what’s going on??

Working on MacBook Pro 2017 (8g memory) running Big Sur 

[mlweurope]

I have the same problem on Windows (8.1). Would be great if Adobe could solve this issue!

[FeedbackCommunityMember]

Same problem here with CS6 and it just started a couple of weeks ago. There is no Enable Generator is CS6 so that ones out the window together with the mode change to 16 bit and back again. I guess the chances of a fix for CS6 are, to say the least, very very remote as Adobe has long since moved on and if you have a problem, it's your problem not theirs. My OS is Windows 7 Professional.

Once I get this error, I can no longer open psd files or save in any format. I'm currently using cut from Photoshop and paste into Irfanview from which I save the file... it's not supposed to work this way so my advice to Adobe is, 'fix the bloody thing!'

Update:
I did some digging on the Internet last night and this problem was reported as far back as 2006! Almost a decade ago and it's still not fixed!

[jshhrrsn]

You. Superstar.

[jshhrrsn]

I also encounter this problem in Photoshop CC 2015, Mac OS X 10.10.3.

Unlike the OP I had not been merging any layers. I had been playing around with layer masks instead.

The 'switch to 16 bits and back' workaround worked for me thankfully.

Please fix this old bug Adobe.

[Lumigraphics]

I get this every once in awhile on Mac. I have always been able to save to a different hard drive. Quitting and relaunching the program then fixes it.

[jshhrrsn]

Ah, yes. I was saving to a SMB (NTFS) server. Probably relevant.

[daniel_mgs]

Don't think so. We have Red Hat and AFP, same issues.

[FeedbackCommunityMember]

What are the last few lines in the PSErrorLog.txt file (in your Photoshop preferences folder)?

[FeedbackCommunityMember]

Thanks Josh. Really glad this is helping people out!

[FeedbackCommunityMember]

Here are the last few lines of a very long log:

\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000E0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000A8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:17 12:26:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:42:48 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:43:34 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:19 09:17:35 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:03:38 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:04:56 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 22:59:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:00:53 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:01:37 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:02:16 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed

[FeedbackCommunityMember]

You have some errors from a third party automation plugin or extension panel, plus the last one is from something using a color mode that is not legal for layers (like indexed color). Resetting preferences should solve that, unless it is also being caused by third party code.

[jshhrrsn]

Here are all the entries from PSErrorLog.txt from the day this error occurred for me:

2015:07:07 09:54:45 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:54:57 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:11 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:21 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed

Using Photoshop CC 2015, Mac OS X 10.10.3
Thanks

[FeedbackCommunityMember]

Hmm, a low level error in the VM system -- no idea what would cause that.

[stefanost5840989]

Thanx a lot for the tip. You're the man!!!

[FeedbackCommunityMember]

Hi Jeffrey!

Having the same problem here but is there a way to solve the issue without losing all your work?

Thanks

[FeedbackCommunityMember]

hello!! where do you find this option?? thanks!!

[FeedbackCommunityMember]

Ok, so i took a risky chance and pressed the "close file" button (red ball on mac) hoping it would advise to either cancel, save or dismiss changes.

It asked me to do so, and pressed SAVE CHANGES. It did save all the changes on the file. But please, anyone else have a permanent solution for this without having to take the risk?

- Can't find the 16bit / 8 bit choice
- my plugin options are unselected

Thanks!!!

[jshhrrsn]

Hi Sofia,

You can find the 16 bit / 8 bit options under Menu Bar > Image > Mode.

Hope that helps, Josh

[digitalle]

I "upgraded" a month or so ago from CC to 2015 - that was a disaster, so uninstalled then went to CC 2014 which I read was "stable" - however, the thing KEEPS sticking with the "cannot complete error", so I'm saving schtuff all the time manuially as I dont trust it - Adobe really need to fix this as its ridiculous - as for OS etc., it ain't my box, 32GB 250gb SSD 2TB HDD "spare 1GB video card", i7, Win 7 Pro etc.....

[FeedbackCommunityMember]

I worked on A2 size 300ppi with lots of layers. Then I couldn't save my file! I thought I would have to do a reworking. But thanks for the solution posted here! Changing 8 bit mode to 16 bit really helps!

But I'm still curious, I used PS CS6 for years without this kind of error. Is it because of the heavy work that eats up lot of memory?

[FeedbackCommunityMember]

No, Photoshop doesn't really run out of memory - it just goes to the scratch disk and slows down. More likely there was something unexpected in the document that caused the error (like a mask that's over 30k pixels tall or wide).

Also, if in doubt, try the Large Document format: which can save larger documents.

[FeedbackCommunityMember]

I had the same issue and I couldn't find a way to save it as a psd but I found a way to save it as jpg.. Like this you can save your layers as jpg and it would be much easier to make it again when you reopen photoshop.. So I just press flatten image and then I drug and drop the solid image to my notes and from there I safe it on my desktop copy paste.. 🙂

[PeteyB75]

I'm getting this several times a day, almost everyday, and I nearly put my fist through my lovely new 34" monitor with rage. I lose work constantly, even though I save religiously, it all adds up. It appears to happen most when I'm creating artboards for responsive layout views, e.g. desktop, tablet, mobile. The tablet and mobile ones can be really quite long taking into account retina sizes, I don't know if this is a factor. Anyway, please, please, please sort it out Adobe!!!!

[J453]

A copy of the error log "PSErrorLog.txt" might also help. It's location on your system is as follows:

Mac: Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings 2015/PSErrorLog.txt

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC 2015/Adobe Photoshop CC Settings/PSErrorLog.txt

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

[PeteyB75]

How would you like this file? It's 7.4 MB 😞