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P: Select and Mask- Cannot display selection preview

1 Vote
Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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Last update of ps 2020 there are problems with select and mask. Cannot display selection preview. When I select before I go into select and mask it shows right. When I adjust it will not show my adjustments. But when I step out of select and mask, adjustments are made. I have no control over what is selected.

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macOS , Windows

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correct answers 1 Correct answer

Community Expert , Jun 10, 2021 Jun 10, 2021

Hello, go to your CC app, to update Photoshop to 22.4.2, as it fixes this problem: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If you do not see an update, go to help>search for updates.

Siliva, SM should designate Select and Mask.

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19 Comments
Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

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Are you on Mac or Windows? Does disabling Graphics Processor in the preferences make the problem go away?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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Mac pro late 2013. OS Catalina v:10.15.1

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Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

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Does disabling the GPU and restarting Photoshop make a difference? That would give me a lot more to go on in terms or narrowing down the problem. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

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A little video or your process and what you're seeing would be helpful, as well.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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Guide ,
Nov 19, 2019 Nov 19, 2019

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Zero out all your settings in SM to see if that fixes it.
There's been a long history of issues with large images and making selections which have settings applied.

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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Hi That fixed the problem. Zero out all previous settings. Well it works !! Thanks so much for your help

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Guide ,
Nov 19, 2019 Nov 19, 2019

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Great! I also went ahead and filed another bug report about this issue, so hopefully it gets resolved in a future release. 

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New Here ,
May 15, 2021 May 15, 2021

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I am having the same problem. I just wiped my hard drive and reinstalled Big Sur and Adobe software, and now the refine edge will not display. Can you please explain what you mean by SM? 

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LEGEND ,
May 16, 2021 May 16, 2021

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Yeah, it's happening with me too and this is the only instance I can find someone mentioning it. I think it's safe to say that it's a new problem seeing as we're both here on a year old post

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LEGEND ,
May 16, 2021 May 16, 2021

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I am having the same problem.  When I make adjustments to the layer mask the large preview is not updated, although the small thumbnail on the right hand panel does reflect the changes.  However, when I close and reopen the mask the changes I've made have actually been applied.

I have tried turning off graphics processor but makes no difference.

I am running a 2019 MacBook Pro

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New Here ,
May 16, 2021 May 16, 2021

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I went back and installed an older version in order to get work done. No problems with the older version.

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New Here ,
May 16, 2021 May 16, 2021

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I installed an older version of 2020 and that has worked. It does not have the newer features but at least I can use it. 

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LEGEND ,
May 16, 2021 May 16, 2021

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Thanks Siciliana.  I actually tried this a couple of hours ago and you are right, everything works fine again - it was driving me crazy, I am pretty new to Photoshop and thought I was doing something wrong.  Not sure how such a basic feature as this has become broken.

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New Here ,
May 24, 2021 May 24, 2021

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I have the same issue. Which older version did you manage to get working?

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LEGEND ,
May 25, 2021 May 25, 2021

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Hi Darren, 

I just dropped down one version to 22.3.1 and it seems to work fine.

I'd be curious to know if the new version 22.4.1 fixes the problem.

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New Here ,
May 26, 2021 May 26, 2021

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The new version 22.4.1 doesn't work either. I also found that just 22.3.1 works.

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Community Expert ,
Jun 10, 2021 Jun 10, 2021

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Hello, go to your CC app, to update Photoshop to 22.4.2, as it fixes this problem: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If you do not see an update, go to help>search for updates.

Siliva, SM should designate Select and Mask.

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Community Expert ,
Jun 10, 2021 Jun 10, 2021

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Hi, you should open your CC app, in order to update Photoshop to 22.4.2, as it fixes this problem: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If you do not see an update, go to help>search for updates.

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