P: UXP dialogs block Saving Files with Photoshop 23.2

[Robert Frola]

Hi,

Photoshop has functioned without any technical issues until this afternoon.

The first problem arrised when I was unable to save any changes to the files I was editing.

Save, Save As or Save a Copy ceased to funchion.

This forced me to force quit the program loosing all my edits and start the program up again. It functions returned to normal but only temporary to which the saving glitches reappeared again. When I shut the program down and started it up again I can no longer do any type of editing to my photos. Even opening up my NEF file which automatically opens up in Photoshop v 23.2, this no longer functions.

However if I open my NEF file with the previous version it does so without any complications and I'm able to do my editing. I have already done two edits with the previous version without problems, more than I'm currently been able to do with the current version of photoshop.

One other observation and I'm not sure if there is any connection, but when photoshop v 23.2 was playing up so was my browser which is Chrome Version 98.0.4758.109 (Official Build) (x86_64). Please note my browser started playing up after photoshop ceased to function properly. I haven't had issues with Chrome before and it now appears to be functioning well with the previous version of Photoshop.

I have a iMac (Retina 5K, 27-inch, Late 2015) with 3.2 GHz Quad-Core Intel Core i5. Has 16 GB 1600 MHz DDR3 of memory. My computer runs macOS Monterey version 12.2.1 (21D62).

Pointless giving you screen grads as there are no error messages.

Looking forward to a reply.

Robert Frola

[Robert Frola]

Hi all,

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Nikunj

[cellectus]

I updated photoshop to v. 23.2.2 on macOS 12.0.1 yesterday. After working for about 10 files properly suddenly "save" and "save as" commands started not to respond. I checked forum and found the solution of uninstal and installing of resetting all preferences with key combinations on start up. But today i have the same problem. It is so annoying after working for hours on a document and loose everything without saving. I will probably uninstall this version and pass it.

[Ranjisha Sengupta]

Hi there,

We're sorry about the trouble experienced with Photoshop 23.2.2; we understand your concern. 

We're here to help. How are you trying to save the files? Does the shortcut work? Is it happening with a particular file format that you are trying to save? Do you see any error messages?

Did you try any troubleshooting steps like uninstalling and resetting the preferences to defaults? Did it start happening after the last Photoshop update?

We are here for assistance; we need a few more details.

Thanks,

Ranjisha 

[cellectus]

It startted after update. I am regularly editing raw sony and hasselblad files and saving as jpegs. I am opening about 10 files and editing one by one. When i experienced the problem for the first time i had already edited and saved 7 of 10 files. But on the 8th file it stopped to save. No any shortcut or buttons were working. I did what was offered for the solution on the forum suc as troubleshooting steps like uninstalling and resetting the preferences to defaults. I has the same problem next day. So i uninstalled the new wersion and installed the previous one which is 23.2.1. I wont update to new one unless the problem is solved because i have already lost few hours of work. thanks for replying by the way.

[geigreg]

cellectus...You don't have to lose your work if this happens! Here's what I did: group all your layers into one and then add that as a SmartObject to your library. Quit, relaunch PS, create a new file and then drag your SmartObject onto the canvas. Expand the object to Layers and Save. I had to do this numerous times but I didn't lose any work. I was thankful for this option. I did do the UXP folder rename suggested by Jeff and it seemed to fix the problem. I didn't have a single issue all day yesterday.

[cellectus]

Thank you very much geigreg for solution.

[ThatWeeEdgelord]

Hi, I'm kinda freaking out over here because Photoshop suddenly decided to not work and prevent me from doing anything in the Photoshop Home Screen and will not let me save my file. There is no error message either, it just prevents me from clicking home for a few seconds and then does nothing. This is version 23.2.2 on macOS Monterey if you need it. Please help me.

[geigreg]

Well, I spoke too soon regarding the UXP folder solution. I just had the Save issue again this morning. So, that isn't the solution. I have upgraded to latest version of PS over the weekend as well hoping that would resolve it. No luck.

[Guest]

I am not able to save at all in photoshop. The touch bar is the only way to cancel out the save window. The save button does not highlight at all. Please help!

[Jerald5FF0]

Hi @Ranjisha Sengupta

I am not sure if my original post answered your questions, but I did provide some specific information about what file formats (CR3) I was using, The exact steps (in my case) to create the problem, and some workarounds.

Renaming the UXP folder worked for me. I see from this thread that most people having this problem are Mac users. I had the opposite problem where PS for Mac could save documents; however, PS for Windows could not.

I noticed that the UXP folder contains extensions. Mine had only com.adobe.ccx.start-5.2.0 and *5.5.0 within the folder. Could this be caused by an extension? I installed Nix software plugin and uninstalled it. I noticed the problem sometime thereafter. I cannot say there is a direct cause with the plougin, but I did notice the problem after trying the third-party plugin.

[Time23716282pel3]

I have an iMac (Retina 5K, 27-inch, Late 2015) and updated macOS to Monterey version. Now the "save" button appears disabled and the entire Finder window seems blocked.  I'm stuck and can't deliver my jobs! HELP!

PS: There is no other monitor connected to it.

[DaveJCummings]

What were you trying to do when you had that issue? 

[J453]

Try renaming the UXP folder
Rename the UXP folder to ~UXP.
• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

If that fixes it, I'd like to get a copy of the renamed UXP folder.

[Time23716282pel3]

It's already fixed, Dave. Thank you for your response.

[J453]

Try renaming the UXP folder
Rename the UXP folder to ~UXP.
• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

If that fixes it, I'd like to get a copy of the renamed UXP folder.

[Guest]

Didn't work. Also forgot to bring up that I am also not able to click any options on the sidebar as well, can't click on the desktop, documents nothing. The drop-down menu to choose a file type works that's it. also not able to rename the file either.

[J453]

Do you have a multiple monitors or sidecar hooked up?  https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-quot-save-as-quot-no-longer-appear-with-se...

[Guest]

No i dont have any monitors or sidecar hooked up. Whats interesting is that when I move my mouse around the save button quickly highlights blue and then grays out.

[Guest]

OMG! Now magically everything wants to work again! I don't know what that was about. Hope it doesn't happen again. Thanks, Jeffrey for helping!

[geigreg]

~UXP didn't help. I'm still having this issue. Four times today. Any other solutions?

[doriank50817228]

I wonder if that was the fix, I had the same issues, changed the ~UXP, didn't work but when I hit 'enter' while resizing the dialog box figuring if the save button was somtimes blue that at some point if might save, it did, and therafter the save dialog box became usable. 

Also, you can hit the escape button to get the dialog blox to close. 

[geigreg]

What dialogue box are you speaking of? I don't get a dialogue box at all.

[Guest]

That’s exactly what happen to me.

[geigreg]

The ~UXP folder rename did not fix the problem. Not only that but I am now encountering the same Problem in Illustrator. Save dialogues do not open. Any other suggestions? 

[J453]

@geigreg Is this what you are seeing? https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-save-button-disabled-in-save-as-dialog-box... 

[nikunj.m]

Hi all,

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Nikunj

[nikunj.m]

Hi all,

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Nikunj