Photoshop Generative Fill Error - We've encountered an issue and can't complete your request...

[Lisa23737060rmqx]

When I use the generative fill to add detail to an image I get the error "We've encountered an issue and can't complete your request at this time.  Thank you for your patience. Please try again later. "

The error has persisted since last week.  I have tried severals to use it.  I have updated and reverted to old versions trying to fix this problem to no avail. As of right it now it causing a work stoppage.

Thanks,

Lisa Noble

[MarkDS]

I have had this issue as well, but it never lasted as long as you report. Generative fill is using Adobe resources fed through the Internet, so I have always assumed such problems arise from image generation or Internet issues somewhere along the chain between Adobe's data banks, servers and my computer. It would be best to raise the matter to Adobe tech support.

[Lisa23737060rmqx]

Thank you for your response.  I will check in with the helpdesk.  May I ask are you on a MAC or a Windows machine?

[MarkDS]

I am using a Mac Studio with the Ultra M1 platform and Mac OS Monterey 12.6. I'm not sure that this matters to the problem however. If anything, this hardware should assure very efficient performance.

[Lisa23737060rmqx]

Thank you.

[Riccardo Anz]

Hi Some issue here. Did you get any aswer from Adobe Tech support? 

Thanks in advance

[Chris Burzin]

Hi, man! I just got the same issue and I found a sollution that worked for me - Press Windows Button (I don't know what that is for Mac), then Typo Windows Defender - Then press Turn windows defender firewall on or off - And then switch it off. It worked for me. The bad thing is if you want to keep your Windows defender on. Probably it you do some exeption in the firewall settings, it could work too. Good luck!

[pinkburger]

same issue here for the last hour. bar loads fully and fails... i think its a general problem.

[shoaib_4361]

same problem from last week plase fix this as soon as possible 

[camilamourao]

Hei there!

I'm getting the following error message when using the Photoshop 2025 26.1.0 Generative fill tool:

"We've encountered an issue and can't complete your request at this time. Please try again later."

The App is updated to the latest version, the firewall is not blocking it, I've already uninstalled and installed.

I've already disabled the graphic processor and without success.

Can anyone help me?

Thank you.

iMac M3 2024
Sequoia

[32126645akoe]

[bradt49961681]

Same issue here. Any response?

[MEHMET ATAHAN34653136sj11]

I am trying to reach the support, I believe like many many others. I have both windows and mac and issue is same for both, so pretty sure not about a operating system. Anyone gets an answer from support, please kindly write here.

[MEHMET ATAHAN34653136sj11]

Anyone is able to reach and learn anything on the issue ? Failed to connect to an agent for 3 conversations. It keeps waiting, saying sorry for the delay, and ending the conversation automatically after some time.

[MEHMET ATAHAN34653136sj11]

I get a reply, rolling back photoshop to 25.12 was suggested. It is a general issue and team is working to fix. I will try and write here if 25.12 works

[Waren30801297af1k]

Same here! 23:21 03/12/24

[Waren30801297af1k]

Going back to my comment, it's now working! 

[aaron_4556]

I'm getting this error as well.  We've encountered an issue and can't complete your request at this time. Please try again later.  Has there been a bug fix?

[özgüryamak1408]

dostum aynı sorun bugun bende de başladı. siz sürüm yükleyince düzeldimi ? 

,

++++++++

[VlienW]

Same Problem, after updating to the last version it starts happening

[al27455488yzvo]

same here

[Natalia_Gutierrez Tag8323]

Same problem right now, start 1h ago.

[jarky]

Confirm with me since this morning also the same problem

[backup366213747n7m]

Same Problem

[a3aengenhariadesistemas]

Same problem here, do we have to rollback?

[aref_3353]

Same problem!