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解決済み

Не работает Фотошоп и Лайтрум при оплаченной подписке

Forum|Forum|7 years ago
April 19, 2018
返信数 2.
1419 ビュー

Проблема с активацией подписки. У меня оформлена подписка на план Creative Cloud для фотографов (годовая). япоследний раз оплата была списана 11.04.2018 г. в этот день и начались проблемы - не могу зайти ни ф фотошоп, ни в Лайтрум - идет отсыл на лицензию. Для работы пришлось воспользоваться триальной версией приложений, их срок истек через семь дней, то есть сегодня. Сегодня же я решилась купить заново подписку, оплатила, но у меня все равно нет доступа к продуктам, а приложение Adobe предлагает снова купить подписку.

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解決に役立った回答 John T Smith

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

????????_??????1558

Participant

Здравствуйте.У меня такая же проблема .оформлена подписка для фотографов (годовая).и ничего не рабоиан.

Community Manager

Community Manager

Hey @????????_??????1558! Welcome to the community! Since this thread is a little older, it might be a good idea to start a fresh one with all the details of your issue. That way, your question won’t get overlooked, and you’ll likely get help faster. Really appreciate it!

Cheers,
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

Community Expert

解決！

Community Expert

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"