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stoymilk
stoymilk
Known Participant
January 28, 2023
質問

Can. anyone help me get rid of this folder in my Photoshop Files?

  • January 28, 2023
  • 返信数 2.
  • 3628 ビュー

It was deleted over a year ago & for some reason it will simply not go away. 

 

Selecting it & deleting it does nothing. Sometimes if I try to "move" it, it will disappear suddenly when the files refresh, but it will come right back when I start up Photoshop again. 

 

I've updated my Macbook Pro to most recent version (Venture 13.2)

I've uninstalled & re-installed Photoshop, reseting my preferences.

I went through my CC browser account to delete it permenantly from the already deleted files.

I've restarted my computer.

 

I really do not know what I could do at this point. Is it a bug, do I just have to accept it will always be there? 

このトピックへの返信は締め切られました。

返信数 2

gener7
Community Expert
gener7Community Expert
Community Expert
January 28, 2023

The problem is that it's the assets.adobe.com website which is on Adobe's end. 

 

 

Check with the Creative Cloud forum before clearing any caches.

https://community.adobe.com/t5/creative-cloud-services/ct-p/ct-cc-services?page=1&sort=latest_replies&lang=all&tabid=all

stoymilk
stoymilk作成者
Known Participant
January 28, 2023

I've already gone through assets.adobe.com, it still shows up on the Creative Cloud App & Photoshop. When I sync it from Creative Cloud it goes away, but comes back when I re-start it up. It never goes away in the Photoshop app unless I try Moving it, but then it'll come back when I re-start Photoshop up. It just won't go away. When I try clicking into it I get a "something went wrong" error message. It's like it doesn't exist but it does.

 

stoymilk
stoymilk作成者
Known Participant
January 28, 2023

@stoymilk 

 

Reading through this thread, I was going to suggest trying to delete from Finder and see that it's been said.

 

In addition, I tried doing a web search for a folder called "Tibet" and the only thing I came across was reference to malware that is affecting macOS. I hope this isn't it, but you might run a malware check just to make sure. I have Malawarebytes on five devices, but there are other vendors. Most have a free trial.

 

Jane


I did create the folder a couple years ago for a project I was working on. It was the very first folder I created within my Photoshop CC Files. I also have checked it in the Finder as well but no sign of that folder was in there. 

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    January 28, 2023

    Here's how to Permanently Delete:

     

    https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

    I would sign out and sign in again to be sure. Seems to work for me, but I'm using MacOS 12.6.2

     

    When you go to the Deleted folder in the sidebar, you again checkmark the deleted item and then click on "Permanently Delete" in the upper right corner of https://assets.adobe.com/deleted in your web browser.

     

    Once you permanently delete them from the Deleted Folder, you should see this:

      stoymilk
      stoymilk作成者
      Known Participant
      January 28, 2023

      I did this before submitting the question. I've actually spent the last 2 hours talking to an Adobe Support representative through the chat in Cloud & we tried literally everything. He ended up just leaving the conversation. I don't think there is a fix for this issue. 

      stoymilk
      stoymilk作成者
      Known Participant
      January 28, 2023

      Is there maybe a way to clear the cache? Without losing other files I have saved on the cloud?

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