Close Window not showing Up above the canvas on MacOS in Photoshop

[lorih28626315]

I'm on the newest version of Photoshop (23.3.2) on a new Macbook M1 Pro on OS 12..3.1 and when I try to close a file (either hitting the X or keyboard shortcut) the pop-up window asking whether I want to close and save, save as, Cancel, etc is hidden underneath the image canvas. 

I only figured this out by hitting the esc key and seeing the close window briefly flash on top of the canvas.  Until I hit esc,  I can't type or do anything in Photoshop and only getting the keyboard beep noise when typing.  I can try to use the trackpad shortcuts to see all windows and it still doesn't show up for me to select it manually. I have to esc out and then do a save-as or save.  All of the Close options in the menu do the same thing with the pop-up window.

I've used Photoshop for 20 years and I haven't ever had this problem happen. I looked in the preferences to see if I accidentally turned something on/off that would address this, but couldn't find anything. I think it's a bug.

[Myra Ferguson]

Do you have a dual monitor setup? If so, maybe one of the solutions in this post might help:

• P: "Save As" no longer appear with second monitors or Sidecar running after update to macOS Monterey

[lorih28626315]

No, I'm just on my laptop, single screen setup.

[Brandon25471443tu49]

SOLVED: Preferences > General > check: Use legacy "new document" interface. Fixed it for me.

[Mike_Gondek]

Did you try window >> Workspace >> Essentails (Default)

[lorih28626315]

Yes, that's the first thing that I tried. Didn't make a difference.

[melissapiccone]

It appears others are having the same problem: https://community.adobe.com/t5/photoshop-ecosystem-discussions/dialog-pop-up-boxes-not-showing-up-in...

[A5E7C]

Same issue here!! Please solve this ASAP!!

[chads81749916]

Same issue. Just bought a new mac M1 Pro and this is driving me crazy!

[chads81749916]

Any updates? This is ruining  my workflow

[Marco Basile Images]

Yes same here. Randomly the dialog boxes stop appearing, except for a brief flash of a second upon hitting "Esc" Mac M1 Pro running latest version of MacOS. Please fix this.

[Theresa253559357kh8]

I am on a pc and it is happening to me too. Has anyone found out a solution? This is so frustrating. 

[defaultmnplaafsunzo]

Did you ever find a solution to this issue? I literally can't get any projects done with this problem.

[Brandon25471443tu49]

SOLVED: Preferences > General > check: Use legacy "new document" interface. Fixed it for me.

[Eva22623105rmmd]

This worked for me as well. I made sure there were no windows open in Photoshop. Otherwise, even the Preferences dialogue panel didn't open up. 

[Jacquelyn32830018gpfm]

Brandon you're a hero!

[Brandon25471443tu49]

SOLVED: Preferences > General > check: Use legacy "new document" interface. Fixed it for me.

[Larry Lilac · Accepted solution]

Brilliant! 

Preferences > General > check: Use legacy "new document" interface.

..fixed it for me too. Was driving me crazy on an M1 Mac. Needs fixing Adobe!

[Pranav Dhoot]

Legacy interface option is not working for me. 

i am using photoshop 2023 on macbook pro m1 pro.

i am using photoshop 2022 on my imac and it works just fine. although my i mac is intel based.

it's oct 2022 and there is still no fix??

[sonv6633575]

I am running into this issue almost daily on both PS2022 and PS2023. I have tried the suggested solutions including resetting my prefrences but this bug still persists. I am on a Mac Studio running Montery with a dual display setup.