Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Flashing White oblong instead of the image you are trying to open

Community Beginner ,
Mar 22, 2023 Mar 22, 2023

If you have the above problem go into photoshop prefrences performance and uncheck use graphics proccessor. That should fix the problem, it worked for me!

TOPICS
Windows
2.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 22, 2023 Mar 22, 2023

@Bakst Creatives by disablng the GPU you will lose some functionality that requires it2023-03-22 10_35_18-Photoshop graphics processor (GPU) card FAQ — Mozilla Firefox.png

You can try enabling Deactivate Native Canvas to see if it helps, if that doesn't help try enabling the second option highlighted, restart Photoshop on each occassion

2022-10-21 11_56_33-Window.png

Translate
Adobe
Community Expert ,
Mar 22, 2023 Mar 22, 2023

@Bakst Creatives by disablng the GPU you will lose some functionality that requires it2023-03-22 10_35_18-Photoshop graphics processor (GPU) card FAQ — Mozilla Firefox.png

You can try enabling Deactivate Native Canvas to see if it helps, if that doesn't help try enabling the second option highlighted, restart Photoshop on each occassion

2022-10-21 11_56_33-Window.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

Thank you for your advice I have re-enabled grphics processor and checked deactivate native canvas, and it fixes the problem.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

You're welcome 🙂

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 25, 2023 Mar 25, 2023

The deactivate Native canvas did not work. But the "Older GPU mode (per 2016) fixed it. Odd this happened with the new update. I have a new Graphics Card and it does support Direct X12. Hope they fix this bug. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 25, 2023 Mar 25, 2023

I have no idea why it did not work for you when it worked for me on an older graphics card!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 26, 2023 Mar 26, 2023

It's unfortunately not fixing the Problem for me.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 26, 2023 Mar 26, 2023
Try closing down photoshop, reboot the computer and see if it works.
Sometimes the changes do not fully register on your computer unless you
reboot the computer. Hopefully that fixes it.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 26, 2023 Mar 26, 2023

Try rebooting your computer as sometimes the computer does not fully register changes made on your creative cloud unless it has been rebooted! Hopefully this will fix the problem for you!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2023 Apr 10, 2023
LATEST

many thanks - that worked for me too!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines