I keep getting the error code: 12015

[Elrungus]

I'm not using a VPN and it was working a couple days ago any help would be appreciated many thanks

[Glenn 8675309]

Running a firewall can cause this.

[Elrungus]

I have tried it with and without my firewall on it still gives the same error

[nikunj.m]

Hi, we're sorry about the trouble! Please check out the steps suggested here: https://adobe.ly/3FZAysG

Let us know how it goes! 
Thanks,
Nikunj

[Elrungus]

Its still saying the same thing 

[Glenn 8675309]

Make sure you are logging in with the same email used for the purchase- which is typically the email associated with your adobe account.

[Elrungus]

Its under the same email used for the purchase and the account  

[Elrungus]

is there anything else i can try im still paying for it and i cant use the software

[a_u_2921]

Having the same issue, no solution seems to work.

Please adobe what is this behavior if i am paying for it why can't I use?

I have urgent projects to do but this nonsense glitches comes in theway always.

[Sameer K]

Hey, @a_u_2921. Thanks for the comment. If you're still seeing this error. 

Does a centralized IT team manage this machine? If so, you might need assistance from the IT team to troubleshoot this issue.

If it is a personal machine, could you try these steps?

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)