Me cobraron prueba gratuita 36,29$ aun habiendola cancelado con antelacion, y tengo comprobante.

@Andr�s_R�a6965 

You said you cancelled trials for Photoshop and for Premiere Pro, but did not say that you cancelled the trial for Adobe Stock. Is the Adobe Stock subscription what you are being charged for?

Jane

Here you can see that premier free trial ended on the 1st of april and photoshop supossedly ended on the 5th , still they charged me 36€ 😭?!

@Andr�s_R�a6965 

The forum software cannot translate screenshots. When you say "a few days later", do you mean within the seven day trial, or after the seven day trial period ended?

What does it say in your Adobe account?

https://helpx.adobe.com/manage-account/using/access-adobe-id-account.html

Jane

Aqui puedes ver que cancelé mis 2 pruebas de premier y photoshop, a los pocos dias.

@Andr�s_R�a6965 

If you had a free trial, did you cancel within the seven days of the trial before it rolled into an annual subscription? See how to cancel here;

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also see this link as to whether you qualify for a refund:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jane