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OpenGL Not Working in Photoshop

Community Beginner ,
Feb 13, 2020 Feb 13, 2020

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Hi,

 

I'm unable to access Photoshop's 3D features because my graphics processor isn't detected. I'm on a Samsung Notebook 5, with OpenGL version 4.1 (though it doesn't seem to be detected) and I thought my graphics card would work well with Adobe, so I'm unsure of what's going wrong. I'm very new to Photoshop, so I'm less familiar with OpenGL and I don't know exactly how to fix it. Any help or advice you can offer will be much appreciated, thank you! Here's a screenshot:

 

OpenGLpic.PNG

 

And here's my system info:

 

Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64
Number of Launches: 13
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2712 MHz
Built-in memory: 8106 MB
Free memory: 5180 MB
Memory available to Photoshop: 7400 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.24.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.24.11
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1360
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce 920MX"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="24.21.13.9907"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce 920MX/PCIe/SSE2"
glgpu[0].GLRendererID=4943
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_d08fde7a5255aaa3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_d08fde7a5255aaa3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_d08fde7a5255aaa3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_d08fde7a5255aaa3\nvldumdx.dll"
glgpu[0].GLDriverDate="20180821000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.1 "
clgpu[0].CLDeviceVersion="2.1 NEO "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=3242
clgpu[0].CLName="Intel(R) HD Graphics 620"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="25.20.100.6472"
clgpu[0].CLBandwidth=1.14487e+10
clgpu[0].CLCompute=170.809
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="GeForce 920MX"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="399.07"
clgpu[1].CLBandwidth=1.3416e+10
clgpu[1].CLCompute=143.415
License Type: Subscription
Serial number: 90970834069715418653
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\OWNER\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 917.5G, 792.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2019/11/20-15:01:25 97.614776 97.614776
AdbePM.dll PatchMatch 2019/09/25:16:59:41 1.613549 1.613549
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2019/09/09-16:07:36 79.348578 79.348578
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 97.614776 97.614776
AdobeXMP.dll Adobe XMP Core 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPFiles.dll Adobe XMP Files 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPScript.dll Adobe XMP Script 2019/08/13-01:06:57 79.164036 79.164036
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2019/09/17-01:11:26 79.613319 79.613319
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2019/09/09-16:07:36 79.613133 79.613133
ARE.dll ARE 2019/09/17-01:11:26 79.613319 79.613319
AXE8SharedExpat.dll AXE8SharedExpat 2019/09/16-11:49:24 79.613314 79.613314
AXEDOMCore.dll AXEDOMCore 2019/09/16-11:49:24 79.613314 79.613314
Bib.dll BIB 2019/09/17-01:11:26 79.613319 79.613319
BIBUtils.dll BIBUtils 2019/09/17-01:11:26 79.613319 79.613319
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2019/11/20-15:01:25 97.614776 97.614776
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2019/09/05-01:10:23 79.273548 79.273548
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2019/09/27-13:40:09 79.613613 79.613613
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.0
Plugin.dll Adobe Photoshop 2020 21.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.46
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.0
SCCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 97.614776 97.614776
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.2.0.24467 15.2.0.24467
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.3.7.56


Required plug-ins:

Accented Edges 21.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
Average 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Average.8bf”
Bas Relief 21.0 - from the file “Filter Gallery.8bf”
BMP 21.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
Charcoal 21.0 - from the file “Filter Gallery.8bf”
Chrome 21.0 - from the file “Filter Gallery.8bf”
Cineon 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Cineon.8bi”
Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
Craquelure 21.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.0 - from the file “Filter Gallery.8bf”
Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
Cutout 21.0 - from the file “Filter Gallery.8bf”
Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
Dicom 21.0 - from the file “Dicom.8bi”
Difference Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
Displace 21.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “EazelAcquire.8ba”
Entropy 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Export Color Lookup Tables 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “FastCore.8bx”
Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.0 - from the file “Filter Gallery.8bf”
Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
Fresco 21.0 - from the file “Filter Gallery.8bf”
Glass 21.0 - from the file “Filter Gallery.8bf”
Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
Grain 21.0 - from the file “Filter Gallery.8bf”
Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
IGES 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
JPEG 2000 21.0 - from the file “JPEG2000.8bi”
Kurtosis 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Lens Blur 21.0 - from the file “Lens Blur.8bf”
Lens Correction 21.0 - from the file “Lens Correction.8bf”
Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
Liquify 21.0 - from the file “Liquify.8bf”
Matlab Operation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
Maximum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Mean 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Measurement Core 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MeasurementCore.8me”
Median 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
Minimum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
MMXCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MMXCore.8bx”
Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.0 - from the file “Filter Gallery.8bf”
Note Paper 21.0 - from the file “Filter Gallery.8bf”
NTSC Colors 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
Palette Knife 21.0 - from the file “Filter Gallery.8bf”
Patchwork 21.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
PCX 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PCX.8bi”
Photocopy 21.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
Pixar 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Pixar.8bi”
Plaster 21.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PBM.8bi”
Poster Edges 21.0 - from the file “Filter Gallery.8bf”
PRC 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
Radiance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Radiance.8bi”
Range 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Render Color Lookup Grid 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
Reticulation 21.0 - from the file “Filter Gallery.8bf”
Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
Save for Web 21.0 - from the file “Save for Web.8be”
ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
Shear 21.0 - from the file “Standard MultiPlugin.8bf”
Skewness 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
Solarize 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Solarize.8bf”
Spaces 21.0 - from the file “Spaces.8li”
Spatter 21.0 - from the file “Filter Gallery.8bf”
Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
Sponge 21.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
Stained Glass 21.0 - from the file “Filter Gallery.8bf”
Stamp 21.0 - from the file “Filter Gallery.8bf”
Standard Deviation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Sumi-e 21.0 - from the file “Filter Gallery.8bf”
Summation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Targa 21.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.0 - from the file “Filter Gallery.8bf”
Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.0 - from the file “Filter Gallery.8bf”
Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
U3D 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
Underpainting 21.0 - from the file “Filter Gallery.8bf”
Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
Variance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Water Paper 21.0 - from the file “Filter Gallery.8bf”
Watercolor 21.0 - from the file “Filter Gallery.8bf”
Wave 21.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WIASupport.8li”
Wind 21.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WBMP.8bi”
ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
CmdN: 1.2.0
CDP: 1.89.3

Extensions:

com.adobe.Butler.backend 2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\index.html”
New Document 3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\purchaseTypekit.html”
Home 2.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.9.0\index.html?v=2.9.0.47”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

TOPICS
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correct answers 1 Correct answer

Community Beginner , Feb 14, 2020 Feb 14, 2020

Thanks everyone! I ended up figuring it out by uninstalling one of the drivers as there were two and Photoshop couldn't recognize it. Thank you all for your suggestions and helpful advice! 🙂

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Adobe Employee ,
Feb 13, 2020 Feb 13, 2020

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Hi there,

Sorry to hear that Open GL is grayed out and the graphics processor is not detected in Photoshop.

Could you please try all the steps mentioned here and let us know if it helps? https://helpx.adobe.com/in/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrou...

Regards,
Sahil

 

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Community Expert ,
Feb 13, 2020 Feb 13, 2020

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https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

Your specs are too low (available RAM, VRAM) and the GeForce 920MX does not appear on the compatible list of drivers.

You can see if there are any tips in this thread, but if you have run all driver updates, etc. you may need to upgrade your card and RAM/VRAM allocations.

https://community.adobe.com/t5/video-hardware/nvidia-geforce-940mx/td-p/9696194?page=1 

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Community Beginner ,
Feb 14, 2020 Feb 14, 2020

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Thanks everyone! I ended up figuring it out by uninstalling one of the drivers as there were two and Photoshop couldn't recognize it. Thank you all for your suggestions and helpful advice! 🙂

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Community Beginner ,
Jul 07, 2020 Jul 07, 2020

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Hi,
Could you share how do you delete one of the graphic drivers? I just updated my photoshop to 21.1 and every time I edit a text it wouldn't allow me to rotate my canvas and gives this OpenGL notification.

I downgrade my version immediately though.

 

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Community Beginner ,
Jul 07, 2020 Jul 07, 2020

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Hi,

 

I just went to the device manager on my laptop, you can search for it on Windows, and you can see your drivers under Display or Display Settings (your categories might be a bit different depending on the system you're working on) and you right click the driver you don't want and it should come up with a list of options, one of which is to uninstall. Your drivers may uninstall and then reinstall, so if you want it completely gone you may want to delete it (definitely do your research though if that graphics driver is needed for your pc/laptop before permanently deleting it). For me, I'm on a shared computer so I just uninstall it periodically and when it comes back I uninstall it again as needed. But that's just what worked for me, definitely check to make sure you're doing what will work best for your system. 🙂 Hope this helps!

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Community Beginner ,
Jul 09, 2020 Jul 09, 2020

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LATEST
Thank you for your help. Unfortunately, I don't use Windows. I think I
working with previous version would e my best choice at this moment . At
least until the next available update.

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