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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Great ^^

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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Abro o documento no photoshop e tela fica piscando.

Desinstalei e instalei o software e não resolveu.

É conta corporativa.
Acontece com todos os arquivos.

Vídeo em anexo.

Trata-se do Creative Cloud

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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@Aldivo enable this option in preferences and restart Photoshop

2023-03-22 14_19_38-Adobe Photoshop 2023.png

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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I did it, without sucess. The error continues.

 

Aldivo_0-1679688832927.png

 

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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@Aldivo you didn't enable it, you need click on the option to enable it, the screenshot I showed, shows it as been disabled, I don't need to enable it because I don't have the issue.

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New Here ,
Mar 24, 2023 Mar 24, 2023

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me ajudou muito .... te agradeço cara. que Deus abençoe

 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Thank you Traynor, it helped me a lot \o/

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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Thank you!!!! Now its ok.

You helped me a lot

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New Here ,
Mar 31, 2023 Mar 31, 2023

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EXCELENTE!!! Obrigado pela ajuda!

 

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New Here ,
Apr 10, 2023 Apr 10, 2023

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Muuuito obrigadaaa!!

 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Hallo, ich habe das gleiche Problem. Wo finde ich diese Einstellungen? 

Außerdem funktioniert bei mir Photoshop schon eine Weile nicht richt. Es öffnet keine Fotos aus LR. Und die Startseite wird nicht angezeit, wenn ich PS öffne. Wenn ich auf "Widerherstellen" gehe sieht die Startseite komisch aus. 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Ich habe jetzt die Einstellung gefunden, doch mir hat es nicht geholfen. 

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Estava com o mesmo problema e deu certo! Muito obrigada! 

 

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New Here ,
Apr 01, 2023 Apr 01, 2023

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tysm this work so fine !!!

 

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New Here ,
Apr 01, 2023 Apr 01, 2023

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Thank you very much! After i saw a lot of wrong advice on the web, you made Matchpoint!

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New Here ,
Apr 05, 2023 Apr 05, 2023

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It worked! Thank you!

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Obrigada! Já estava desesperada se teria que desinstalar e perder toda configuração. Consegui resolver

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New Here ,
Apr 08, 2023 Apr 08, 2023

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Perfect! thanks bro

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New Here ,
Apr 11, 2023 Apr 11, 2023

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Deu muito certo! Obrigado,

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New Here ,
Apr 23, 2023 Apr 23, 2023

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It works here, thank u so much o/

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New Here ,
Mar 27, 2023 Mar 27, 2023

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O meu também, a mesma coisa!

Tento abrir a imagem e a tela fica piscando. Não consigo suporte na Adobe. 

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Community Expert ,
Apr 01, 2023 Apr 01, 2023

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@Elton29100114tak9 go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-04-01 08_06_37-Adobe Photoshop 2023.png

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Community Expert ,
Apr 01, 2023 Apr 01, 2023

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When this is all over, @Ged_Traynor , you'll be awarded the Hans Brinker badge - you know, the little Dutch boy with the finger in the leaking dike: "The boy stays there all night, in spite of the cold, until the villagers find him and repair the dike".

 

I can't even keep up upvoting all your posts, so I'm impressed. I hope you have a macro for this?

 

Good work, you've no doubt saved Adobe some customers.

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Community Expert ,
Apr 01, 2023 Apr 01, 2023

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@D Fosse it's been a busy week alright, I only discovered the macro thing the other day when someone mentioned it in the backroom, had I of known such a thing existed, it would have saved me so much typing 😁

I did post the fix here for the issue, it's a pity Adobe didn't own up and let people know about their mess up, haven't seeing anything like this on the forum in a long time, it's affecting so many people, I must have replied to hundreds of threads at this stage, still it's good to be able to help people 😃

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Community Expert ,
Apr 23, 2023 Apr 23, 2023

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When this is all over, @Ged_Traynor , you'll be awarded the Hans Brinker badge - you know, the little Dutch boy with the finger in the leaking dike: "The boy stays there all night, in spite of the cold, until the villagers find him and repair the dike". I can't even keep up upvoting all your posts, so I'm impressed. I hope you have a macro for this? 

 

Good work, you've no doubt saved Adobe some customers.


By @D Fosse

 

 

I agree 100%!

 

@Ged_Traynor , you deserve an award from Adobe for all of the help you have given to so many users who have come across this issue! You are a hero! 

 

Jane

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