• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Pantone Colors Converted to Black Error

Community Expert ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

This morning I opened a large group of files that have been seperated for multiple Pantone spot color and CMYK and recieved this error on each highliy refined image file: "This file has Pantone colors that have been removed and replaced with black due to changes in Pantone's licensing with Adobe.  To resolve, click "Learn More"   From there i Installed the Pantone Connect Extension and linked my purchased license for premium..... But the colors of the spot channels are still rendered as black.  Any swatches I create with the extension are rendered properly but Pantone Spot colors are not rendered correctly because the color information for those channels is not available to Adobe Photoshop.   

 

The work around for this issue is to double click the spot color channel in the channels pallet and click on thee color then enter the Lab values from the Pantone Connect Library.  Save the file and the channels will be rendered to the display properly.   

TOPICS
Cross-app workflows

Views

5.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

I haven't seen this myself, my understanding was that legacy files would be OK and it was just moving forward that the colour books wouldn't be available for selecting for new colours.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

I wish that was the case Stephen.  The files I opened were from earlier versions of PS from 2022 that used to display properly.  It's an easy fix, but I wish Adobe would pick up the CIE Lab values from the Pantone Connect Pro licensed tool.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

I have 2021 and 2022 installed. I just made a spot channel referencing a Pantone Solid Coated book directly (not going back to the color picker). Then opened it into 2022 and the Pantone Solid definition was recognised, so I can't reproduce the issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

Well that's good news.  Whenever it does happen, because it will, then this post will provide a way to see the channels that are rendered as black.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

I'm sure it will happen, not sure why it hasn't yet, I'm all up to date. Can you post screenshots of the channels panel and properties/color picker etc or upload a dummy sample file after it has gone black saved from the new version, before you fixed it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2022 Oct 14, 2022

Copy link to clipboard

Copied

This error comes up as the Image is opened but before it is displayed.  Even after you have the Adobe Connect plugin installed and licensed

Screen Shot 2022-10-14 at 7.17.49 AM.png

Here's is where you click the color in the spot chanel and change the CIE Lab values.    Just a note The Hexachrome values as of today at least, are not available in Pantone Connect.  No response so far from Pantone on when missing colors will be added.  Screen Shot 2022-10-14 at 7.18.21 AM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2022 Oct 14, 2022

Copy link to clipboard

Copied

So when you click the colour swatch, then press the colour libraries button, you only get the CMYK library files?

 

P.S. Pantone killed Hexachrome decades ago!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2022 Oct 14, 2022

Copy link to clipboard

Copied

Well maybe not decades ago Stephen,  the images I'm workingin on I created in August 😉 The channels are still listed as their Hexachrome colors or spot colors and the library is still available but the colors are not linked.  Possibly it may be seeing an .abr I have loaded as a bandaid to the problem.  I can relink colors like 485, but until then they are rendered as black and if double clicked and not carefully checked convert to the Black Adobe had promised in the first warning dialog.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2022 Oct 14, 2022

Copy link to clipboard

Copied

I was close, Hexachrome was discontinued in 2008. It used non-standard CMYK + Or + Gr inkset.

 

https://en.m.wikipedia.org/wiki/Hexachrome

 

There are of course modern extended/expanded colour gamut systems using a more open framework with standard CMYK and Pantone inks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 15, 2022 Oct 15, 2022

Copy link to clipboard

Copied

Well it's magic then 🙂 we have been supported in Adobe libraries until just now.  Years and years.  I'm assuming one of the last versions installers finally did a clean up

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 15, 2022 Oct 15, 2022

Copy link to clipboard

Copied

A casual search indicates that the Hexachrome spots were perhaps removed around 2012, but really, it doesn't matter. They were there, then they were gone! In modern ECG systems, the use of PANTONE Orange 021 C is more common for the orange colourant.

 

@Bob_Hallam

Adjust-Pantone-Spot-Channels.png

I am looking into a script to help a little bit with updating the named colours that are updated to black. Would you be interested in testing the script? This script is semi-automated, I'm also looking into an automated version, but one step at a time.

 

Are you on an M1 Mac? Do you only have 2022 and no earlier versions installed? I'm trying to work out why you get this message when I don't...

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 01, 2022 Nov 01, 2022

Copy link to clipboard

Copied

Yes I am on an M1 and would be interested in testing i have 2022 and 23 installed

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

for what it's worth, most commerical printers still print with and support Hexachrom colors, if for no other reason just the volume of backlist reprints that still use them

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

quote

for what it's worth, most commerical printers still print with and support Hexachrom colors, if for no other reason just the volume of backlist reprints that still use them


By @DCardillo_PRH

 

Thanks, that is news to me (I can't find the inks in-stock for sale), I would hazard a guess that "some" and not "most" commercial printers may be able to support this type of work, which would be dependent on many factors beyond ink availability :]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied

at the risk of appearing argumentative, we have a surprising number of front-list titles still being spec'd and produced with hexachrome colors. Again, because of the volume of backlist titles that have them, they still print with them.

 

I will note that the majority of these are not "true" 6-color hex conversions. (Wasn't there a conversion within Photoshop to 6-color hex? Or did I imagine that?) Mostly just ink substitution.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied

quote

at the risk of appearing argumentative, we have a surprising number of front-list titles still being spec'd and produced with hexachrome colors. Again, because of the volume of backlist titles that have them, they still print with them.

 

I will note that the majority of these are not "true" 6-color hex conversions. (Wasn't there a conversion within Photoshop to 6-color hex? Or did I imagine that?) Mostly just ink substitution.

 


By @DCardillo_PRH

 

I am not taking this as argumentative, so thanks for sticking with me. Just seeking clarity and concise wording.

 

Call a spade a spade.

 

It is either Hexachrome (registered trademark) or it isn't and it is just an alternative expanded/extended colour gamut system.

 

It either uses Hexachrome CMYKOG inks, or it doesn't.

 

And if it does, I'm glad that you can get them, casual searching does not provide a vendor that does.

 

I don't want to derail the topic, I'm much more interested in a workaround for the train wreck of legacy files that reference Pantone colour books that are no longer available.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied


@Stephen_A_Marsh wrote:

I'm much more interested in a workaround for the train wreck of legacy files that reference Pantone colour books that are no longer available.




This part.

 

It appears the most viable solution is to make a backup of the ACB files in the Presets > Color Books folder in a current or older install of the application folder.  (Might be worthwhile to make a copy of the ACO files in the Presets > Color Swatches folder. Those only create swatches, which is what Pantone Connect can do.)

 

We still deploy the original, lowercase "solid coated/uncoated" (no +) ACB files specifically for the Hexachrome colors.

 

What I'd really hope for is that one day Photoshop would not require spot channels sourced from a color book file to have a live reference to that file, and allow them to exist alone, the way InDesign and Illustrator do.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

Bob, after (re-)reading your issue, I would guess that you're getting a normal "color books not installed" error, but Adobe changed the wording of the error dialog to reflect their licensing (dis-)agreement with Pantone.

 

Stephen is correct, that Pantone dropped support of Hexachrome colors when they introduced the Pantone+ series. (Which has now been dropped — it's back to just "Pantone" now.) We still print with them (yes, new titles, too). The only way to get them is to have the original, lowercase "pantone solid coated/uncoated" (no +) color book files loaded.

 

If you've got a recent upgrade to PS — new version, new application folder — it likely didn't come with these. (I just did an install of version 23.5, and it only contained the Pantone+ series.)

 

The good news is if you've still got the app folder for the older version, get the old, original Pantone ACB files out of the Color Books folder and copy them to the new version. (Just don't spec spot channels with this book for new art, as I believe the colors were still defined in CMYK. Use the Pantone+ books, or the updated Pantone V4 books.) The newest color book files are compatible with having the older ones also installed. 

 

(Just know that colors picked in one book are referenced to that book. Even if they're the same color in both books, they'll show up as "missing" if that book isnt' installed.)

 

Before recently (and I've mentioned this below, as well as in other forum posts) when you had a color referenced to a book you didn't have, you'd get the message: "this file uses colors referencing color books not installed." You'd either then get the referenced book (for newer colors, or in your case, the old ones for Hexachrome) or just reassign it to a book you had.

 

The only real change you have right now is the (re-)wording of the dialog.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

So it looks like Adobe went ahead and did what they said they were *not* going to do, and that's remove existing Pantone Color Book files from your system.

 

Yes, we all knew they were no longer going to give them out (let alone update them). But the presumption was that the existing ACB files you'd already downloaded wouldn't be pulled off in an update.

 

Here's something you can do: if you have a previous installation of Phototshop, in the application folder, in the Presets folder, find the old Color Books folder and get all the Pantone ACB files in there and copy them to your new installation.

 

We ran into this situation frequently (channels being converted to black) because we had been using the (now defunct) Pantone Color Manager app to update our ACB and ACE files to Pantone's latest versions. (Currently V4)

 

Spot color references in Photoshop are to a specific color book — not a color name. You could spec a color as Pantone 186 from the original Pantone ACB file, but that wouldn't be the same Pantone 186 from the 2010 Pantone+ ACB file. 

 

Our enterprise would use the most recent updated books, with the newest colors, which were often incompatible with the older books. We would spec a color with the V4 books (even a base ink, like Reflex Blue) and someone who did not have the V4 books installed would get the error "this channel references color books not installed" and the channel would be black. The fix was to just reassign the color to the same name from an installed book.

 

Pantone Connect is *NOT* a solution for not having _any_ books installed. Pantone Connect cannot create spot color channels (as you are clearly finding out). Pantone Connect can only create swatches — which are created in the color model of your art (RGB, CMYK).

 

If you don't have a previous install, find someone who still has them, or use the CC app to install a previous version that still has them. Unfortuately even saving out an ASE file out of Illustrator will not get you color book files. Those need to be ACB Color Book files. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

on the plus side, all these PS files will still work when placed in InDesign. They'll work when sent to a printer. It will only appear when you open the files for editing.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied

One caveat to the files still work is that if those files must be converted to another color system or back to RGB for editing, then you must assign the correct CIELab values to each channel.   

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

Update: Photoshop versions released in August, September, and October 2022 will continue to render Pantone colors Gray/Black unavailable. Updating to the November 2022 version of Photoshop will fix this workflow.

https://helpx.adobe.com/photoshop/kb/pantone-color-books-photoshop.html

Adobe Community Expert/Adobe Certified Instructor>Kevin Stohlmeyer<br />Adobe Community Expert/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

all one needs is the ACB files that were installed when the art was created. You can move those from any previously installed version of Photoshop.

 

They're in: [Photoshop application folder]/Presets/Color Books/

 

You'll get that error if the color book used to create the art is not installed.

 

You'll get that error if the *version* of the same color book is not the same one that was used. Spot color references in Photoshop are specific to the book version. You could spec a color as Reflex Blue, for example, using the ACB files that Adobe was previously distributing since 2012, then upgrade your color books to the most recently released version from Pantone (currently v4) and you would still get a "color book not found" error, even with the same-named color. The reference is to another book file.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

On another note, if you have the old Pantone Color Manager Application, which  Pantone doesnt advertise but it will still work untill December 22, 2022, with a valid serial number from a chip or fan book, you can still register the app and export all the current libraries to Indesign , Photoshop and Illustrator.

And as an added bit of information Pantone has currtently combined the Premium Metallica libraries witht the Metallic Libraries. So if you are wondering why you cannot find Premium metallic it is because they merged the libraries. GTK when your remapping!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines