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C
cmosley
Participant
May 22, 2020
質問

Photoshop 2020 freezes on black screen when opening on Mac

  • May 22, 2020
  • 返信数 3.
  • 1635 ビュー

Hi there, 

 

When I open photoshop it freezes on a black screen and nothing happens. I have tried the Control, Option, Shift shortcut. I have un installed and re installed, rebooted my computer with no avail. Whatever I try I just can't get into photoshop! Can anyone provide support? 

Thanks Claire 

 

 

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返信数 3

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
May 23, 2020

Hello, try this: 

If the document window is blank - see https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the Home Screem is blank - See https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

C
Captngeetch
Participant
May 23, 2020

Hello,
I have exactly the same problem on window 10, black screen, and qd I manage to launch a photo impossible to save ...
Still no response from adobe to date

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
May 23, 2020

Bonjour, This issue is often caused by conflicting GPU drivers, see step 7 in this help document: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertroubleshootingsteps

C
Captngeetch
Participant
May 24, 2020

Problem solved I had to change the name of the UXP folder

THANK YOU

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
May 22, 2020

Hi Claire, 

 

We are sorry about the experience with Photoshop. Would you mind sharing the macOS version you are using on the computer along with its configuration?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

If you are not able to reset the preferences using the steps mentioned in the link, backup the preferences and uninstall Photoshop using the Creative Cloud desktop app and selest the option to Remove preferences before re-installing it.

 

Let us know how it goes!

Regards,

Nikunj

C
cmosley作成者
Participant
May 22, 2020

Hi Nikunj, 

 

I have tried that. The shortcuts dont do anything they just take me to the frozen black screen with a spinning blue wheel. 

 

I also un installed and re installed. It is still not opening at all!! 

 

Any other ideas? 

C
cmosley作成者
Participant
May 23, 2020

What is the macOS version you are using on the machine? Would you mind attaching a screenshot of the interface with the original post?


Hello! 

 

I am using Mac OS Catelina 10.15.2 (19C57) 

 

i will attach the screen shot 

 

thanks again for help 

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