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sjb0788
Known Participant
February 26, 2020
質問

Photoshop 2020 - Scratch disks full but I have 100GB available - macOS Catalina

  • February 26, 2020
  • 返信数 3.
  • 3396 ビュー

I started getting a message saying my scratch disks are full. This left me unable to save or even open Photoshop after I quit it. I managed to purge my disks and history etc which usually would have done the trick for me. Then I switched my scratch disk over to my external drive. But I'm still confused why I can't set it back to my main drive which has currently 103 GB free!

 

I'm on an iMac, 10.15.2 Catalina

Other specs:

3.5 GHz Quad-Core Intel Core i5

40 GB 2400 MHz DDR4

Radeon Pro 575 4 GB

 

Thoughts?

 

I feel like I've had endless issues (with both Adobe and Wacom) with the Catalina update.

 

 

{Thread title edited by moderator}

    このトピックへの返信は締め切られました。

    返信数 3

    samk66028136
    samk66028136
    Participant
    October 6, 2020

    Any solutions found since this post? It really is unbelievable that such a pervasive problem that stops so many designers dead in their tracks at the worst possible times, compromising professional credibility in many cases I'm sure, has been allowed to go unaddressed for so long. Adobe and Apple are really failing their users here.

    T
    Test Screen Name
    Legend
    October 6, 2020

    Well, 100GB is next to nothing. When this problem happens the disk is actually filling up. The causes usually fall into one of these three

    * people who either don't know how to look at free space, or don't understand the scratch disk is just their disk, ot don't realise just how much is needed, or think they have a lot, often because the computer is new. (We can help find out, though it often comes back to "your new computer isn't up to the job").

    * people who accidentally use the wrong units for documents, as mentioned.

    * some kinds of smart object end up being ridiculously large

    In no case that I can remember has there been an actual fault. Designers stopped in their tracks need to get on top of their disk space.

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      March 5, 2020

      Hello, if you are getting the scratch disk full error when cropping, make sure to have the correct unit. 1920x1080 inches can be a lot of pixels if working in 300DPI...

        S
        sjb0788作成者
        Known Participant
        March 5, 2020

        Hi there, thanks for the reply - no it wasn't during cropping and the issue wouldn't even let me save or re-open Photoshop, so I believe it was beyond that.

        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        October 7, 2020

        Yes, I understand, I still post it as it can be useful to other users in the case.

        nikunj.m
        Community Manager
        nikunj.mCommunity Manager
        Community Manager
        February 26, 2020

        Hi there,

         

        We are sorry about the experience with Photoshop due to the scratch disk error. Would you mind telling us the size of the file you are working with and if the file has multiple layers?

         

        Please go to the "System Preferences" of your Mac, then "Security and Privacy", then select the "Privacy" tab. Once there, select "Accessibility" from the list on the left and add Photoshop to the list. Please add the Wacom drivers to the Accessibility list as well. Also, grant permissions to Photoshop under "Full disk access". Once done, please restart the computer to check if that helps.

         

        If you still face issues, please reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

         

        Please backup your actions, brushes, etc. before you reset the preferences. Please check: https://helpx.adobe.com/photoshop/using/preset-migration.html

         

        Regards,

        Nikunj

          G
          ginal36608217
          Participant
          March 5, 2020

          It would really help if you'd tell us where "Full disk access" is, because it's definitely not on the Accessibility pane your post directed us to.. Please don't assume that everybody just instinctively knows where permissions are set on a Mac.

          nikunj.m
          Community Manager
          nikunj.mCommunity Manager
          Community Manager
          March 5, 2020

          Hi there, 

          The steps shared were for sjb0788 as he is running macOS Catalina and he is getting the error inspite of having almost 100GB free on the main drive of his computer.

           

          Would you mind sharing the operating system of the computer you are using and check how much free space you have on the main drive of your computer? Also, what are the dimensions and resolution of the document you are working with? You can check: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

           

          Regards,

          Nikunj

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