Skip to main content
M
Miloe24237661a625
Participant
September 30, 2023
質問

Photoshop 2024 autosave is not working

  • September 30, 2023
  • 返信数 3.
  • 6855 ビュー

Since the last update i noticed PS is not working correctly.

 

More annoying, it is not autosaving files in cases of crashes.

Several files are missing and are no where to be found and what PS can find, are only very old files which are closed long ago.

 

I was able to recover one recent file only, which gives me only a png and flattened image, whole this file originally contains several (workable) layers. Again, PS crashes and i once again lost my work.

 

All is set up for autorecovery, i have used recuva and have searched everywhere for psd, psb and tmp files - its just not there.

 

Its getting a little bit frustrating and causes that software i pay for actually is not suitable anymore. Noticed that in the 2019 version same problems did occur but i was not able to find the solution.

 

Anyone knows if there actually is a solution? 

 

 

    このトピックへの返信は締め切られました。

    返信数 3

    ambitious_website0D4D
    ambitious_website0D4D
    Participant
    February 27, 2024

    Autorecovery is not working for me, either. I just lost an hour or more worth of work due to a Photoshop crash and the recovery file never came up as an option, even though autosave is set to every five minutes. This is the third crash on this document in the past day or two and not once has the option to recovery option come up. This is on a document that has been saved numerous times over the past few weeks. I'm working in version 25.5.0, but it hasn't worked since I upgraded. 

     

    Autorecovery works as expected in Photoshop 2023, so I'm about to roll back. This needs to be fixed. 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      February 29, 2024

      @ambitious_website0D4D autosave activates recovery for very specific crash situations. When you crashed - do you get a crash report from Adobe to submit? What happens when you crash?

        ambitious_website0D4D
        ambitious_website0D4D
        Participant
        March 1, 2024

        I have not received a crash report within the software, but I found a "crash file" in the Adobe 2024 log folder in app data/roaming the same day I posted. I only discovered it after my entire brush library unexpectedly deleted itself. I had to restore it from a backup brushes.psp file. I was never given an option within the software to report the crash. Photoshop behaved as if nothing had happened so I'm not sure how to submit it. I was changing tools when the app locked up and then suddenly closed (i.e. crashed). Weirdly, this is the only crash file in that folder, despite this happening multiple times over the past week. I finally went back to Photoshop 2023, because I do not consider Photoshop 2024 stable. 

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        December 13, 2023

        @Miloe24237661a625 @Steve Haven one big item to note is the auto-save feature only works if your Photoshop actually crashes (shuts down and gives a crash report) - not force-quit, power interruptions, etc.

          NB, colourmanagement
          Community Expert
          NB, colourmanagementCommunity Expert
          Community Expert
          December 14, 2023

          @Kevin Stohlmeyer Yeah as @DFosse noted  "Autorecovery is crash recovery - - - If the file has been closed without saving, it is deleted from the autorecovery folder. If Photoshop is closed down, the entire content of the autorecovery folder is deleted"  its really auto recover not auto save.

           

          I hope this helps
          neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
          google me "neil barstow colourmanagement" for lots of free articles on colour management
          Help others by clicking "Correct Answer" if the question is answered.
          Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

            D Fosse
            Community Expert
            D FosseCommunity Expert
            Community Expert
            September 30, 2023

            It's not auro save. It's auto recovery. The dstinction is significant and not academic.

             

            To get the autorecovery process started, the file has to be saved to disk at least once by the user.

             

            At the intervals you specify in Preferences, the current state of the file is then stored in the Autorecovery folder. Here's the important thing: in a normal and orderly Photoshop shutdown, all content in this folder is deleted.

             

            If Photoshop crashes, it doesn't have time to empty the folder.

             

            When Photoshop starts up, it first goes to this folder and checks if there's anything there. Normally, there won't be anything, and Photoshop just opens with an empty workspace.

             

            If the last exit was a crash, there will be files in the Autorecovery folder, and Photoshop opens these files as it starts up.

             

            In other words, there is no point in looking for any "saved" files. Either it opens automatically, or there won't be anything there because it's been deleted.

              M
              Miloe24237661a625作成者
              Participant
              September 30, 2023

              It's both - auto save does not work and recovery does not work as well.
              If there was any content, recuva should be able to find the files. Currently i have founded files back to 2018, but not the file which i edited yesterday.

              Recovery is set for every 5 minutes, the minimum that van be chosen. Only 4 out of 7 files where recovered when i restarted after the crash.

              In the end, it used to work perfectly and now it does not.

                M
                Miloe24237661a625作成者
                Participant
                September 30, 2023

                edit: autosave is set for every 5 minutes.

                契約条件Accessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices